Stivers Ford Lincoln Mazda

I spent $4700.00 in their service department to have a transmission replaced and it failed with <1500 miles and they were of no assistance transmission replaced and it failed with <1500 miles and they were of no assistance More

I cringe to type this, but I just feel like it needs to be said. More of a janky corner used car lot experience than a legitimate franchise dealer. Inquired about a pre-owned corvette. They stated the be said. More of a janky corner used car lot experience than a legitimate franchise dealer. Inquired about a pre-owned corvette. They stated the car had "been through their service center, inspected top to bottom, and passed without needing a single part or issue addressed" WELL Car had a not just cracked, but physically broken/damaged front bumper, with a large chunk missing dead center in the middle. Huge, unmissable, dead center. Dealer wouldn't replace/repair prior to sale. MORE IMPORTANTLY, car had an unresolved service bulletin, for a faulty valve train, that leads to engine failure. Kind of a big deal. Dealer claimed they were unaware. Ok, well I made them aware. However, when dealer was made aware, they would not get the issue addressed, or compensate price to cover it being addressed. Basically buy their ticking time bomb cracked bumper car, or kick rocks. Not exactly the type of behavior you'd expect from a franchise dealer. Salesman Kyle seemed polite and professional, and genuinely innocent in the shadiness of the matter, even expressing surprise himself at "managements response." More

Unprofessional My wife and I were looking at cars Saturday, everyone watched us nobody came outside at all. This place will never have my service we had the check al My wife and I were looking at cars Saturday, everyone watched us nobody came outside at all. This place will never have my service we had the check already the car was paid for thanks. More

Needs A Detail Shop Better Detail Department I Had My Vehicle Detailed At Stivers Ford In Montgomery, Al I Really Loved My Car The Guys Did An Awesome Job.When I Tel Better Detail Department I Had My Vehicle Detailed At Stivers Ford In Montgomery, Al I Really Loved My Car The Guys Did An Awesome Job.When I Tell You My Car Was So Nasty I Was Really Too Embarrassed To Take It To Be Detailed Had To Build My Nerve, To Make A Long Story Short After Waiting On My Car For An Hour I Asked Could I Know The Location Of The Detail Department, I Didn't Know It Would Take That Long. Me And My Husband Went Around Back, I Noticed My Car Being Detailed So I Asked Is This The Detail Area Or Where Do Y'all Detail At? A Young Man Said "Yes Ma'am Can I Help You With Anything?" So I Said " I Was Just Wondering How Long Will You Be On My Car"? The Young Man Replied "Ma'am As You Can See It's 96° Degrees Out Here Today And It's Draining Me . So My Husband Was Like Hunny "These Guys Don't Even Have Much Room Back Here To Do Anything", It Was About Six Guys Back There Working ,Two Cars Was Being Detail Under A Small Shed Porch And The Guy That Was detailing My Car Was Detailing It In Direct Sunlight!! So Were The Other Guys That Couldn't Escape The Sun, My Husband Asked One Guy " How Do Y'all Keep Cool ?" The Guy Replied (While Sweat Is Dripping From His Face) "Sometime We Have To Leave Customers Cars Running To Keep Cool.It's Very Hard Back Here. The Service Department, Mechanics, Salesman ETC. All Work Comfortable On The Inside. When It's Freezing Cold We Don't Have Anywhere To Keep Warm, When Its 90°+ Weather We Can't Keep Cool As You Both can See". That Really Shocked Me , My Husband And I Went An Bought Those Guys Gatorades And Bottle Waters Because I Feel Like They Deserve Better When Their Working Just As Hard As Anyone Else That Works At Stivers Ford. To Be Working Out In Direct Heat With No Water Fountain And No Where To Keep Warm Or Cool. I Pray It Better For Those Guys!! More

Poor diagnostic skills The WORST service department. So bad i hate that it won't let me leave a zero star review... one star is the lowest. Had 2010 Explorer towed into d The WORST service department. So bad i hate that it won't let me leave a zero star review... one star is the lowest. Had 2010 Explorer towed into dealership because it lost power... engine still running, but did not respond to throttle. They ran diagnostic and said throttle body had gone bad. I paid $950. Two weeks later exact same thing happened so i towed it to them AGAIN and they said the NEW throttle body was a bad part. Sounded strange to me but ok, they put ANOTHER new throttle body on and a few weeks later SAME thing happened. This time i took it to Auburn Ford place and told the service department what was happening and to please do a full diagnostic because apparently Stivers ford in montgomery didn't know what the xxxx they were doing... called me a few days later and said the PCM was bad... throttle body was NEVER the problem. Called stivers ford about my $950 that i spent to replace parts that did not need replacing and was told, after much negotiation, that they would give me $199 credit if i bring it to them again! WHAT A JOKE THIS SERVICE DEPT IS!!! Instead of full diagnostic they just throw parts at it. I had to pay out of pocket towing multiple times and was in dangerous situation with stalling because service dept at stivers is clearly incompetent. Avoid at all costs. More

Service on F150 Service was great! Shelby Parker waited on me and was very courteous and professional - no doubt very knowledgeable about all aspects of the operatio Service was great! Shelby Parker waited on me and was very courteous and professional - no doubt very knowledgeable about all aspects of the operation and his job. He kept me informed about what was going on as my truck was serviced and made recommendations as to what I may need to do in the future for a specific issue. Mr. Parker is an asset to the Ford service team! More

Service I really appreciate Scott in the service department he’s always very helpful and make sure that we have what we need and are very well taken care of I really appreciate Scott in the service department he’s always very helpful and make sure that we have what we need and are very well taken care of . But when it comes to buying or trading a car not my favorite I have purchased two brand new cars from them and my husband has as well . My first car I purchased from them was an MKC I traded it in for a Lincoln navigator I lost my butt horribly I would never do that again . Now I have a Lincoln navigator and would love to trade it in for one of the newer models but considering they won’t even offer me a fair deal to trade in I wouldn’t consider it . My husband has an F2 50 that we paid cash for and now I just hit 100,000 miles and they’re telling us it will cost around $14,000 to fix . This is after we just paid $3000 to fix another part they told us that needed to be fixed . do not feel as if they give a fair trade in value considering it is their vehicles and other companies offer me more. but when it comes to buying or trading I don’t highly recommend . More

False information. I purchased a 2017 Ford Focus SE. They sent me an email saying that I was approved for a $25,000-35,000 loan no money down. I get there. Everything we I purchased a 2017 Ford Focus SE. They sent me an email saying that I was approved for a $25,000-35,000 loan no money down. I get there. Everything went great .Although it was a read flag when they had my cosigner fill out everything as if its their car. A year later. I found out the salesman which no longer works there had written that I put down $3,500. So now they are trying to sue my cosigner for something that happened on their end. Never in my life would go back or recommend to anyone! More

Terrible customer service I wanted to purchase a vehicle from them was sent a quote for down payment and total price. I get there and they had me sitting there for hrs before t I wanted to purchase a vehicle from them was sent a quote for down payment and total price. I get there and they had me sitting there for hrs before telling me they required a larger down payment than I was promised and agreed to. More

Completely bamboozled!!! Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiat Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiated would be the same price before financing. I was assured by TWO salesman (via TEXT, CALLS, AND EMAILS) that it would indeed be that price when I arrived. Everything was smooth until it was time to sign for the car. The price was most certainly not the same. Instead of righting the wrongs of his team, the manager (who was extremely loud & obnoxious) played back a recording of the phone conversation that took place with one of the salesman. He literally heard his salesman verbatim say everything that I had told him took place and still refused to honor the commitment. The worst customer service experience I’ve ever had. To be lied to after driving over FOUR HOURS to do business. Con artistry at its finest!! More