Stillman Volvo Cars
West Chester, PA
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988 Reviews of Stillman Volvo Cars
Perfect from start to finish! "The entire experience was exceptionally delightful. Denise McElhiney was our salesperson. She spent a lot of time with us answering our questions. "The entire experience was exceptionally delightful. Denise McElhiney was our salesperson. She spent a lot of time with us answering our questions. There was never any pressure. Denise was very patient; her explanations were precise, sometimes technical but always clear. She made sure we understood before addressing the next question. Due to our time constraints, we were unable to complete the process in one day - Denise took care of that by setting up a second visit. What was most surprising is that Denise handled the entire process....we are used to being handed off to a Finance manager, and a person who pressures us to buy what we consider useless optional protection plans, etc. Denise did make us aware of a few plans, but in a very low key and respectful manner. Usually a pleasant dealer experience is ""icing on the cake"", but Denise made us feel so welcome and comfortable that it was almost like the car was the ""icing on the cake"" (not quite, LOL, but you should get the point)." More
Great service!! Outstanding service when my 2015 XC60 suffered an unusual and sudden engine problem. The service was exceptional - troubleshooting and resolving the Outstanding service when my 2015 XC60 suffered an unusual and sudden engine problem. The service was exceptional - troubleshooting and resolving the problem and very open communication with me as the repair was underway. Talk about making lemonade from lemons - the folks at Stillman helped me do just that. I am very happy to have the car back and am completely confident in the work that was done. I highly recommend this dealership. A very happy customer! More
A pleasurable buying experience thanks to Denise I didn't want to spend a great deal of time on this transaction because I had researched the car thoroughly on the internet. I met Denise on a busy Sa I didn't want to spend a great deal of time on this transaction because I had researched the car thoroughly on the internet. I met Denise on a busy Saturday and she quickly provided me with a level of satisfaction that made me feel comfortable doing business. Everything proceeded quickly and I tool delivery on the next business day without any hitch...what more could you want....I am very pleased with the car and it's efficient delivery.....I would buy another car there when needed and have no problem recommending them to others....a good deal all around !! Bill G. More
The best experience for both service and buying I have been a customer for almost 20 years. My experience with them has been exceptional. From the first time I purchased a car to service. The pur I have been a customer for almost 20 years. My experience with them has been exceptional. From the first time I purchased a car to service. The purchase experience was relaxes and helpful. They worked with me to offer a fair price without trying to get me to purchase unnecessary add ons. My service experience over the past two decades has been great. They get to know you as a customer and offer all the amenities one would need while the car is being serviced. In fact, I was so impressed with their service department that when it was time to purchase my last car, I didn't even think about going elsewhere BECAUSE I didn't want to lose the exceptional service their repair department offered. I strongly recommend Stillman Volvo without any reservations whatsoever. More
AVOID STILLMAN DEALERSHIP- DISHONEST, UNREPUTABLE, Purchased S60 T5 Drive E 2015.5 on 8/31/2015 with no knowledge of the stop start motor until we drove the car in traffic after we had it a few week Purchased S60 T5 Drive E 2015.5 on 8/31/2015 with no knowledge of the stop start motor until we drove the car in traffic after we had it a few weeks. The test drive and explanation of the car never mentioned this nuisance of Drive E. We discovered everything from Volvo Customer Service but they have no power over the franchised dealers. They offered a trade for a 2016 all wheel drive at an exorbitant price which we could not accept. Very deceitfu in telling us they could permanently disengage the Drive E and bring the car in the next day. Verifying this info with Volvo Customer Service, it was prohibited to do this!!! Stillman said they have done many cars already! ILLEGAL BEHAVIOR - POOR CUSTOMER SERVICE. AVOID! More
Thanks Denise Denise McElhiney was a pleasure to work with. She helped us purchase a Volvo on the Overseas Delivery Program. She helped us through every aspect of Denise McElhiney was a pleasure to work with. She helped us purchase a Volvo on the Overseas Delivery Program. She helped us through every aspect of the transaction....from ordering...to the Sweden visit ...to the delivery. I recommend her if you want a painless car purchase experience. Jim and Denise More
Denise was Excellent I purchased my first Volvo CX60 from Denise McElhiney at Stillman and not only was she incredibly knowledgeable and patient with someone who needed a I purchased my first Volvo CX60 from Denise McElhiney at Stillman and not only was she incredibly knowledgeable and patient with someone who needed a lot of help with all the extra bells and whistles the car has, she was also extremely friendly and personable. Working with Denise has made the purchase of a new car a very smooth and pleasant experience. Denise represents her dealership elegantly with great knowledge, a personality that can make even the worst day a little brighter and a great sense of humor. She really cares about her clients and their wellbeing as well as about matching a customer with the products that are best for them. More
Painless and actually pleasant We purchased our second XC90 from Stillman and it couldn't have been easier. I saw the car on Thursday, negotiated the deal in about 20 minutes, and We purchased our second XC90 from Stillman and it couldn't have been easier. I saw the car on Thursday, negotiated the deal in about 20 minutes, and picked of the car on Saturday. Denise McElhiny was organized, knowledgeable, and a pleasure to deal with. I think that I got a good deal and a car that my wife loves. More
Volvo for Life! I am a 67-y.o. grandmother now driving my third Volvo, all purchased at Stillman from salesman John Kennell. I've owned two S60s in the past and am I am a 67-y.o. grandmother now driving my third Volvo, all purchased at Stillman from salesman John Kennell. I've owned two S60s in the past and am currently leasing a 2016 S60 Cross Country, which I absolutely love. I bought my first Volvo in 2009 from John, on a day I stopped at Stillman's to "just look." I'm so happy John was working that day, because he was the perfect salesman to help me understand the difference between models, the advantages Volvo offered, and answer my numerous questions -- all without high-pressure sales tactics, which I'd experienced at other dealerships. It was John I went to a few years later to trade up to a new model, and, again, John rose to the occasion, explaining the newer features and giving me what I felt was a fair trade-in value. I am particularly sold on BLIS (your blind spot detector), and John made certain the new Volvo had that feature. He again went out of his way to find a car that matched my specific needs. When I learned that the S60 CC would be arriving this summer, I again contacted John. He promised to call me when it arrived, and he did -- the same day it arrived in your lot. We went on a test drive, and I fell in love with it. I particularly like sitting up higher than in a regular S60, and I like not having a hatchback, which I have no need for and never found attractive in cars. You'd never believe the looks I'm getting on the road -- especially from other Volvo drivers! So far, everyone I meet loves the car. I look forward to using your service department, which has been a pure joy with my past two Volvos. I've never once had a bad experience. Summing up, I want to thank Stillman for running a first-class dealership, operating a four-star service department, and for hiring John Kennell, who is a true asset to Stillman. It's Volvo for life, for this happy driver. Theresa M. Peters Garnet Valley, PA. 19060 More
dealership and salesperson for many,many years, my family has been a stillman volvo customer because of the care given to us but now we are even more pleased...this is the seco for many,many years, my family has been a stillman volvo customer because of the care given to us but now we are even more pleased...this is the second volvo that i have gotten thru denise mc elhiney...she is an amazing person who is concerned about her customers and represents the stillman volvo dealership with great knowledge and pride in her product... she always greets me with a smile and a "hi,how are you today?" and i know she really cares how i answer...stillman should be so happy to have her working for them...as long as denise is with stillman,i will not go anywhere else for a volvo... More