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Stevinson Toyota East

Aurora, CO

4.5
1,701 Reviews

444 South Havana Street

Aurora, CO

80012

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Showing 1,701 reviews

April 24, 2025

I have been using the parts and service departments of this dealership for 12 years and they have never let me down. I highly recommend! More

by Wile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barber & Eric Bankston, Ian Giannone
April 23, 2025

The staff was very nice and helpful. Jalen Moore was my salesperson and he went above and beyond to make sure I was well taken care of. More

by Tristan
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
April 23, 2025

Salesman and sales manager were very accommodating and willing to work with me. Very friendly as well More

by mike.lovett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan in sales, Brad Kounkel, Peter Cassel, Parker Wilde
April 22, 2025

Everyone was very kind and welcoming at the dealership. Eric helped me during my car buying process and was professional,knowledgeable, helpful and very personable. More

by jamiejurries
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric C, Justin L
April 19, 2025

Service staff is super cool and friendly! They really seem to want to help and provide good customer service. Greatly appreciated. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
April 18, 2025

It was a good experience. They were Very helpful and sent me on my way fairly quickly More

by Demeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Said
April 18, 2025

Negative experience. Went for an oil change and was told it can't be done without a tire rotation. Had to pay an extra $30 just to do an oil change. No where online do More

by tluong5661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Garcia
May 30, 2025 -

Stevinson Toyota East responded

I'm sorry to hear you didn’t have the experience you expected. Thank you for bringing this to our attention. If there’s anything you'd like to go over, I’m available and happy to speak with you directly. - Brad Kounkel, General Manager

April 15, 2025

I always like it when I bring my car broken and get taken care of. Good staff, Good customer service Good services. Ian, Jeremy, Sahid…have been great. No matter how tough the situation is, they always make More

by Muganguzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Bobby Wagner, Troy Stevens, Derek Sems, Ian Giannone, Peter Cassel
April 14, 2025

Juan provided personalized service to diagnose my starter problem. The courtesy Lyft rides were much appreciated. I will continue to service my cat at Stevenson Toyota. More

by Cnlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jusn
April 13, 2025

Had an oil change scheduled for 10:30 got there early sat in check in line for almost 10 minutes before someone talked to me. Scanned barcode on my car, asked if I bought car there, said no, he says "we only More

by twan6161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall any names.
Apr 15, 2025 -

Stevinson Toyota East responded

Thank you for bringing this to my attention. I want to sincerely apologize for the confusion, delays, and lack of professionalism you experienced during your visit. While I’m glad our manager was able to step in and help, the initial interaction at check-in and the follow-up you received fell far short of the standard we expect for our guests. You should never have to repeat yourself or feel dismissed—especially after confirming service in advance. I’ll be addressing this with the team directly to ensure better communication and accountability moving forward. I have tried to match the review name to our guest database and returned no such luck. Please contract me as I’d appreciate the chance to speak with you further. - Brad Kounkel, General Manager, (712) 540-3522

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