Stevinson Toyota East

Made online reservation, stated I wanted new wiper blades, not done. Told service representative I needed new battery in key fob, not done until last minute when I was about to drive away.. I guess blades, not done. Told service representative I needed new battery in key fob, not done until last minute when I was about to drive away.. I guess I can find somewhere else to install new wiper blades. My question is; Is this the new standard for Customer Service at this dealership? More

Andrea was extremely pleasant to work with! I appreciate her support in purchasing my daughter’s car. I appreciate her support in purchasing my daughter’s car. More

They are all very nice and prompt. Aaron was great in helping me with my Rav 4 Aaron was great in helping me with my Rav 4 More

They were great to me especially Julian he explained everything that needs to be done everything that needs to be done More

Main point of contact Ian did an exemplar job in communicating and explaining service needs and what was being done to my vehicle. communicating and explaining service needs and what was being done to my vehicle. More

Samantha was Not helpful at all. She was out for extended lunch hours and made me miss my work She was out for extended lunch hours and made me miss my work More

The service rep did not respond to any of my texts. But He did call and we talked about one issue. And he called when done. It turned out to be an all day job. But my low tire light was on when i But He did call and we talked about one issue. And he called when done. It turned out to be an all day job. But my low tire light was on when i took it in and it was still on when i left. So they did not check all 5 tires. (Spare). Now i have to check them myself which includes crawling under the car. And if it is the spare, go somewhere to pump it up. The rep was courteous and helpful while i was there. My battery died in the service tent, he got it going to get into service area. I do have to say that i don’t use lyft. So i did not know to check my phone for a message that they were coming, and that they were there. I missed the first driver. The service dept called again. I hope you get more service people to fix cars so it won’t take so long once the new building is finished. More

It is always a pleasure to work with Spencer, he’s very helpful, knowledgeable, and the quickest guy you have in your service department helpful, knowledgeable, and the quickest guy you have in your service department More

Ian as always was phenomenal. He walks me through process. He is the reason I stay with STEVINSON. He walks me through process. He is the reason I stay with STEVINSON. More

I had to bring my Toyota in for a brake recall and the service was excellent. Ian (my consultant) was very kind and I appreciated his help. service was excellent. Ian (my consultant) was very kind and I appreciated his help. More