Stevinson Toyota East

Charge customers for remote start installation that they never install because it already installed from the factory. Brad Kounkel is a liar and a dishonest sales manager. never install because it already installed from the factory. Brad Kounkel is a liar and a dishonest sales manager. More

They posted what I assume were false advertisements to get peoples information and put on a waitlist for something they never had to begin with. get peoples information and put on a waitlist for something they never had to begin with. More

I recently bought a 2019 Toyota Tundra from Stevinson East. It was certified used Toyota vehicle meaning it passed all their 180 check marks. It was inspected right before they sold it to me, so I didn't East. It was certified used Toyota vehicle meaning it passed all their 180 check marks. It was inspected right before they sold it to me, so I didn't bring any of my tools the next day when I decided to take it up the mountains. We made it about 30 miles up a remote dirt road before we got a flat tire. We were over an hour away from the nearest town. It was annoying but  I got the spare tire lowered and pulled out the jack and lug nut key. As soon as I pulled out the key I noticed that it was stripped. I tried using it on the lug nut but it would not fit into the groves. I was stranded on a very remote dirt road with no service. Luckily for me a kind person stopped and offered to call a tow truck when they got service in town. My new  truck had to be towed into town to remove the lug nut and I was forced to leave my boyfriend and 2 dogs out on the road during a  thunderstorm with no shelter. I will never forget how helpless and anxious I was as we drove away in that tow truck. When we got into town and changed the tire I noticed the flat tire had been patched twice. It also had ozone cracks throughout the entire tire.  After putting on the spare I rushed back to my boyfriend and dogs who were soaking wet and exhausted. I felt unsafe driving on the other tires and went to get new tires the next day. The tire shop was able to put new tires on but couldn't replace the lock nuts. They noted in their report that the tires had multiple ozone cracks and one tire was patched twice . I talked to the technicians about the key and they all agreed that it had been stripped when somebody used it with an impact drill. As soon as I got back into town I called Stevinson to talk to somebody about the tires and the locknut key being stripped. Those tires weren't safe to be driven on and even if the tires met the safety standards for tread I would expect them to say something about the cracks/patching. Part of their 180 point inspection says the tires were free of defects and damages. The other section says they checked the jack, tools and all after market items are checked. This should have included the lock nut key.  I wanted them to inspect the truck after it had to be towed and a reimbursement for the tow or at least have them take the lock nuts off the truck since the key is unusable They called me back saying they weren't responsible and wouldn't be doing anything for me. They claimed I had damaged the lock nut key trying to remove the tire myself. I couldn't do that damage because it wouldn't go on it in the first place! He also said that they don't look at the tread of the locknut, they just make sure it's in the vehicle. My family members have worked at dealerships and they all said they are supposed to check the threads on the lock nut key. He also said they can sell tires with 2 patches and will only replace them if they have 3 patches. Seems super unsafe mixed with cracking all over the tire. I asked to speak to somebody else and left a message for the manager who did not return my calls. I am done speaking to them and will not support their business further. I am so disappointed with Stevinson East and their lack of responsibility or accountability for their oversight. They didn't do a good inspection and it left me in a horrible situation. I will never forget the feeling of having to leave my loved ones in the middle of nowhere. After this experience I will not be supporting Stevinson.  I will not come back to Stevinson and will not recommend them to any of my family or friends, or business associates. Find a better Toyota dealership that takes responsibility for their mistakes. More

The entire crew and Stevinson Toyota East have been an absolute pleasure to deal with. Professional. Kind. Fair. I would not hesitate to recommend absolute pleasure to deal with. Professional. Kind. Fair. I would not hesitate to recommend More

Terrible! Because I’m not a Colorado resident, they won’t sell me a car! Apparently we’re not all in this same boat together! Because I’m not a Colorado resident, they won’t sell me a car! Apparently we’re not all in this same boat together! More

We were basically kicked out of the dealership by the salesman. It was very uncomfortable. salesman. It was very uncomfortable. More

Bought a new Toyota RAV4 at Stevinson Toyota East. The salesperson, Matt, that I worked with was a pleasure to work with. If my whole review was only based on the sales department I would give this de The salesperson, Matt, that I worked with was a pleasure to work with. If my whole review was only based on the sales department I would give this dealership 5 stars without hesitation. However, my experience with Michael in finance was less than pleasant. Once I expressed that I didn't want to buy anything extra from the finance department, he became rude and condescending. He rushed me through the paperwork faster than I was comfortable with and answered what questions I was able to ask in a very condescending manner. I understand that since I wasn't buying any of his products he felt I was wasting his time, but he was beyond impatient and rude. Wouldn't recommend working with Michael. More