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Stevinson Toyota East

Aurora, CO

4.5
1,614 Reviews

444 South Havana Street

Aurora, CO

80012

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Showing 1,614 reviews

April 06, 2025

Service was fine but I don’t appreciate the constant attempt to sell additional service. Tim was my service person the first time I visited and was great. This time it was a woman whose name I don’t rem More

by Cjrossi615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro
April 06, 2025

Had my 24 Tacoma in for 15 k free service Did an injector clean for $350 and that is all the information provided have no clue what else was done on my truck More

by Not happy client
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont even know who the contact was
Apr 11, 2025 -

Stevinson Toyota East responded

Thank you for bringing this to our attention, and I apologize for the lack of clarity regarding the service on your 2024 Tacoma. We aim to provide our guests with complete transparency, especially regarding services performed on their vehicles. I understand how important it is to know exactly what was done during your visit, and I regret that we did not meet your expectations in this regard. I have looked at the review name and compared with the database and could not make a match. We truly value your business and want to make sure you're fully informed and satisfied with your experience, so please contact me directly as I would like to make things right. - Brad Kounkel, General Manager, (712) 540-3522

April 06, 2025

Mechanic left oil smell on the driver seat. He left engine oil splashes under the hood and didn’t wipe it. He damaged cabin filter access, and the glove box doesn’t close smoothly anymore. I w More

by k.chris83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Mejia was the service advisor. Invoice # 1039867
Apr 11, 2025 -

Stevinson Toyota East responded

I sincerely apologize for the issues you've experienced with your service visit. This is certainly not the level of service we strive to provide. Your feedback is very important, and I understand how frustrating it must be to receive your car back in this condition. I have tried reaching out to you directly to discuss this further and address the concerns you've raised. Please feel free to contact me at your earliest convenience as I want to make this right for you. - Brad Kounkel, General Manager, (712) 540-3522

April 04, 2025

Always are organized, courteous, knowledgeable and honest. Bought a car from this organization and it was a great experience. Came back for service on the car and again was very satisfied with the who More

by Karenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston in sales and Kendrick in service.
April 04, 2025

From sales to service everything has been handled fair and quick. This is my second Toyota purchased from Stevinson Toyota More

by Grandma Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
April 03, 2025

Juan was great! He explained the problem and helped me figure out how to proceed. More

by Mary.risko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
April 03, 2025

Great Customer Experience. Great Customer Service. Very professional. Did not have to wait long for an oil change. More

by Freddy Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Larry Rowles, Katie Cassidy, Bobby Wagner, Kevin Carey, Troy Stevens, Derek Sems, Ian Giannone, Peter Cassel
April 03, 2025

Excelente atencion. Calidad y servicio resuelven todas las inquietudes y solicitudes que tengan para mi opinión personal super recomendado!! More

by kevin perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perez, Sahid
March 31, 2025

The appointment process is easy, the staff is attentive and the vehicle service is honest! It all works well! More

by Ben K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha in service.
March 31, 2025

Weren't pushy with any upcharges but still wanted to make sure I was aware of extra options, allowed me to test drive the exact car I purchased, everyone I worked with was friendly and accommodating, all aro More

by Marshall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah and Sergio were the two people that I mainly worked with for this purchase, both were awesome to work with and very friendly.