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Stevinson Toyota East

Aurora, CO

Overview
Reviews
Vehicles
4.5
1,714 Reviews
Call Dealership (720) 513-9585
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444 South Havana Street

Aurora, CO

80012

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Showing 1,714 reviews

July 03, 2025

Never felt like such a VIP. Great customer service and finished our trailhunter super fast. I'd go back. More

by Adrunkwhisperer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
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June 30, 2025

Jafar was very helpful and great to work with. Everything went really well and smoothly. More

by libichibi013012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jafar
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June 30, 2025

Appointment set quickly, Service advisor quickly identified issues, gave me an accurate service time estimate. More

by jstolz456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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June 30, 2025

Tim was OOO andso Samantha in the service department was very helpful with the spare key process: from keeping me updated on the time estimated for the work (3-4+ hours), arranging for a Lyft from the deale More

by Screen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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June 29, 2025

Had a great experience working with dealership through their Costco Auto Program. Couldn't be happier with the end result More

by toddschork65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrea and Andre
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June 29, 2025

Ian gave fantastic service! Appreciated the professional recommendation on work to be perfomed. Thank you. More

by Bashepherd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
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June 24, 2025

Great service! They went over the top to get the work done and were transparent with the process. More

by Rjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Lind...
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June 24, 2025

Absolutely horrible customer service. Worked with multiple service reps and eventually the service manager who was “needed by everyone today” and incredibly unhelpful. When asked for help More

by emz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Dreger and Samantha
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Jun 30, 2025 -

Stevinson Toyota East responded

Thank you for sharing your feedback. I’m really sorry to hear about your experience. You should never be left to make those kinds of calls yourself or left waiting with no explanation. I’ll be reaching out directly to learn more. I’d like the opportunity to personally apologize and see how we can earn back your trust,this isn’t the experience we want for any guest. - Brad Kounkel, General Manager, (712) 540-3522

June 22, 2025

Usually efficient. This last experience wasn’t though. The technician didn’t communicate effectively and one of my issues wasn’t addressed due to someone being “out More

by samandlucy1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Barber
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Jun 25, 2025 -

Stevinson Toyota East responded

Thank you for taking the time to share your feedback. I'm sorry to hear that this last visit didn’t reflect the level of efficiency you’re used to. I have looked for a name in our customer data base to match the review but did not find a match. I’d like the opportunity to personally address what happened and ensure your next visit goes much more smoothly, please contact me at your earliest convenance. - Brad Kounkel, General Manager, (712) 540-3522

June 22, 2025

The staff is always there to help with my vehicle and are friendly and kind More

by mekkab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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