Stevinson Toyota East

I gave a poor rating mostly due to the process, however I am assuming the oil change and tire rotation was done correctly, but see below. When I set the appointment for the service, there were time slots, i am assuming the oil change and tire rotation was done correctly, but see below. When I set the appointment for the service, there were time slots, i.e. 7:00am, 7:30am, 8:00am and so on. So, I picked 7:00am. I was assuming that since there were “time slots” that the vehicle would be serviced in a timely manner, and was expecting to be at the dealer for approximately 1 1/2 to 2 hours. The service needed was an oil change and tire rotation. After being there for 2 hours I asked the service advisor if he had an eta for the completion of the service; he said about 30 to 35 more minutes. Finally an hour and a half later, which the time is now 10:30am (checked in at 7:00am), the vehicle was ready; 3 1/2 hours for an oil change and tire rotation seems a bit excessive, especially when an appointment was made. I asked the service advisor prior to leaving “if scheduling in a time slot was a “service time” or a pool”, he said “a pool”. If service at this dealership is “a pool”, then WHY do you select a “time slots” when scheduling your service? Selecting a “time slot” gives the expectation that your vehicle will be serviced in a timely manner. To top it off, 2 days after being in for service (oil change and tire rotation), when I start the vehicle, the display shows “maintenance required soon”! The vehicle only has 9,300 miles, so I don’t know what else would need to be serviced? Maybe the system was not reset when the oil change and tire rotation were completed? Now for the vehicle: the vehicle can tell you THAT maintenance is required, but it doesn’t tell you WHAT maintenance is required! At least I have not been able to find it in the settings. And, it doesn’t allow you as owner to reset any functions, once again, at least I haven’t found a way do it. Part of the molding has already had to be replaced due to deterioration, and other molding is showing signs of the same. The driver seat squeaks, especially when making turns (left or right), even sharper turns in normal driving. The seat belt warning is “over the top” and seems unnecessary to “ding” the way it does. I understand that this is a safety feature, but just seems a bit much. Lastly, when I called in to schedule this most recent service, the call was answered by “hi this is your AI assistant, if wanted AI, I would just go online and schedule it myself, so that is what I did as outlined above. I may be venting here but overall this has not been one of my favorite vehicles. More

Excelente atención y gracias a Sergio por la atención y el manejo de todo, muchas gracias por todo el manejo de todo, muchas gracias por todo More

The whole time I go is always a wait and nobody even says hello. Everything is just so xxxx busy hello. Everything is just so xxxx busy More

I had an appointment for Toyota Cate routine inspection and service which would take 45 min to 90 min. I waited almost 3 hours. You shouldn't sschedule too many appointments at the same time. and service which would take 45 min to 90 min. I waited almost 3 hours. You shouldn't sschedule too many appointments at the same time. More

Service department makes too many errors. Waiting room chairs are horrible. Service staff is quite friendly. Waiting room chairs are horrible. Service staff is quite friendly. More

They’ve consistently performed high quality work in a timely manner. I’ve always had great treatment from them. timely manner. I’ve always had great treatment from them. More

Good and personable staff. They staff made an error on my registration papers by putting the wrong car color on the registration. No one answered or returned my call. They staff made an error on my registration papers by putting the wrong car color on the registration. No one answered or returned my call. More

Very hard to get anyone in the service department to answer the phone. No one calls you back even if you leave a message as requested answer the phone. No one calls you back even if you leave a message as requested More

The staff was professional and help in explaining what the procedure was for getting the repairs done. Also, he kept me updated on what was happening. Very pleased with the whole visit. the procedure was for getting the repairs done. Also, he kept me updated on what was happening. Very pleased with the whole visit. More

Well organized and efficient in checking in, serving the car, and checking me out. I like the quiet waiting area. car, and checking me out. I like the quiet waiting area. More