Stevens Ford of Milford

Great experience, through and through Jimmy and the rest of the team made my experience a really positive one. From negotiation to service - I would highly recommend Stevens Ford Lincoln! Jimmy and the rest of the team made my experience a really positive one. From negotiation to service - I would highly recommend Stevens Ford Lincoln! More

How I ended up riding my American dream? I went to Ford agency in Milford looking for a good car deal with no experience in buying cars and without exactly knowing what I was looking for. I t I went to Ford agency in Milford looking for a good car deal with no experience in buying cars and without exactly knowing what I was looking for. I took a good friend of mine who does cars for business. We met Will and my friend briefly gave him tips regarding the deal we are looking for with limited budget and no down payment !. Will was extremely warm, welcoming and professional. He came back after a few with two different reasonable deals for which we spent the next two hours negotiating. With a good intention, my friend was giving Will a hard time as he was familiar with every detail regarding selling cars. Will handled the situation with an outstanding professional attitude. He would not show impatience or frustration, and he would go back and forth with all the answers to our requests and concerns. He would frequently ask if we needed water or a drink. After that we met Will`s boss Bryan how was as well friendly and showed full attention and interest in reaching a good deal. I ended up with a gorgeous 2017 Ford fusion which I was not expecting giving my low budget. I will remember that experience for a long time. Everyone from Milford and surroundings should pass by Ford Stevens and shake hands with Will and Bryan sometime. More

Excellent sales and service experience for 3 years. We have leased an Escape for the past 3 years and have enjoyed both the car and the service department at Stevens. So much so that we decided to turn We have leased an Escape for the past 3 years and have enjoyed both the car and the service department at Stevens. So much so that we decided to turn the Escape in at the end of the lease and have bought the 2017 version of the same car. Will Poole was our salesman in both cases and did an excellent job. Couldn't be more pleased. More

Horrible service - BAIT & SWITCH I have a vehicle under warranty that was brought in for service. I was told the diagnosis would be free. Upon diagnosis I was given a price of $300 I have a vehicle under warranty that was brought in for service. I was told the diagnosis would be free. Upon diagnosis I was given a price of $300 to take steps necessary and told it would be $68 at MOST for them to include the part that was necessary. They did NOT approval for this work, but proceeded anyway. Even after all that - they were still not done trying to rob me. They then decided that they were wrong about original costs and came back to say it would require over $700 to fix the vehicle. I was given a price from a local service provider for $200 for the same exact repairs - so I decided to go elsewhere. I declined ALL repairs and they told me that was "too bad" Unless I paid them over $300 they would NOT release my vehicle and had the gall to tell me that "at that point, you might was well keep it w/ us for the extra couple hundred dollars because you will be waiting on it all week otherwise". This dealer is dishonest and unethical and should be avoided if possible. More

Will is a great sales associate Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Fo Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Ford, I highly recommend going to Will. More

Terrible service These place has the worst service of any place in southern Connecticut. It is not the first time it has failed me. It has in the pass lost my appoint These place has the worst service of any place in southern Connecticut. It is not the first time it has failed me. It has in the pass lost my appointments, fail to order the correct tire. And today I had a 0730 appointment it took 4 hours and they had done a multi inspection. I had to take my care back without service. The service tech Arnold which has horrible customer service skill. The kind of person who send his career in the shop and doesn't know how to deal with normal people. He made a horrible experience even worse!!! Finally learned my lesson, I will never do business with Stevens Ford in any capacity! Any will make sure that everyone I know will know of the terrible service! More

Stevens Ford is the best dealership Joseph Hudak was an exceptional salesperson that was patient and explained every detail of the deal and the car. I really feel like the entire family Joseph Hudak was an exceptional salesperson that was patient and explained every detail of the deal and the car. I really feel like the entire family dealer went above and beyond to get us a good deal and something we were happy with. More

Best buying experience ever From start to finish, the buying experience at Stevens Ford was first rate. Purchased a new F-350 with no hassle at all. Price and trade were reason From start to finish, the buying experience at Stevens Ford was first rate. Purchased a new F-350 with no hassle at all. Price and trade were reasonable. Everyone was very friendly and professional. Could not have been more pleased. More

Love my truck I'd like to thank the Stevens team for making my purchasing of a 2016 F150 sport a wonderful experience. The truck is more than i could imagine. The I'd like to thank the Stevens team for making my purchasing of a 2016 F150 sport a wonderful experience. The truck is more than i could imagine. The ride and power is unbelievable. More

Exceeds Expectations I visited the Stevens Ford dealership last, after meeting with 3 others in the area. The quality of customer service and depth of product knowledge by I visited the Stevens Ford dealership last, after meeting with 3 others in the area. The quality of customer service and depth of product knowledge by the Stevens Ford's team was immediately apparent, and stood well above the other dealerships I had visited. I went in without an appointment, shortly before closing on a Holiday and Joe Hudak took his time to explain the best offers available based on my inquiry. He stayed late to get the right deal done not only that day, but also the next night when he learned I would be working late. He took no shortcuts walking me through the advanced technology my vehicle included. I leased a Fusion Energi, not having previously considered a Hybrid. Joe's knowledge of the technology and ability to clearly explain it, along with the financial costs and benefits made it an easy decision. I would highly recommend visiting this dealership before making your decision, the difference you will experience is significant. More