Stevens Creek Mazda

About as disappointed and frustrated as a consumer can be. I have had so many problems with Oak Tree Mazda, that it is difficult to know just where to start: I live in Los Angeles and saw a used Audi for sa I have had so many problems with Oak Tree Mazda, that it is difficult to know just where to start: I live in Los Angeles and saw a used Audi for sale. It was a rare model at a decent price, so I drove all the way down there to purchase it. Salesman was great, no problem there. Financing offered me an interest rate I wasn't thrilled with but said I had five days to secure my own financing before everything was finalized. I also purchased the extended warranty at that time, due to the fact that it was a used Audi, and repairs have known to be expensive. The warranty, by the way, was $5k, so not cheap. The next day, I secured financing through BofA at a far better rate, so I immediately called them at the finance department. I left a message on the voicemail, but nobody returned my call. I ended calling 2-3 times a day, where the receptionist knew who I was when I called, and nobody was available and nobody would return my call. My belief because they wanted their financing to go through. I had to call corporate to complain, and then I received a call back. Financing was finally fixed.... Two months later, I still had not received my registration tags, so I called them. They said they sent the paperwork, but the DMV is sometimes slow, not to worry as the temporary they gave me was a for three months. Another month went buy, and still no tags. I called the DMV, they said registration is on hold, because they still have not received any paperwork from Oak Tree, and that nobody has even put the car in my name. Now I am livid. I called to have this taken care of..... nobody to talk to, left a message, and nobody has called me back. I have called Corporate once again to complain and get this rectified. About a month ago, I cancelled my extended warranty through United States Warranty, as I thought I could use the money and take my chances. US Warranty, by the way, were excellent with prompt response and service. I did use them once, as the bluetooth module on the car I bought didn't work. I didn't realize that till a week later when trying to set up my phone. They never disclosed that, but my fault for not checking. An Audi repair service contacted them for payment and said they were great to deal with and very prompt.....So US Warranty cancelled my coverage, as requested, sent the letter back to Oak Tree, where they said I would receive a check back from them. No call, no e-mail from them whatsoever. I called them, and guess what, nobody has returned my call. I hope this helps somebody. Understand to not judge the book by the sales department. Sales is usually going to be the nicest, as they want to sell you something. It's after they've received your money is when they earn their reputation. I've been in retail management for over 20 years for a major company, so I understand proper customer service forward and backward. This has to be some of the worst service I have ever received. I could not Imagine operating like this. I highly recommend you do not purchase from them, but if you do, have everything arranged beforehand, so you do not have to use or depend on them for anything in the future. More

$85 oil change, bad customer service. Got a 5k check up including oil change, tire rotation and a "full circle service inspection" for $85 -not including car wash or decent customer servic Got a 5k check up including oil change, tire rotation and a "full circle service inspection" for $85 -not including car wash or decent customer service. It took 4 hours to get the car back on a Saturday. The guy who helped us was really rude and made us feel like we were inconveniencing him. No redeeming factors to getting service done here. More

Horrible Bought a vehicle that they knew was in bad shape, sold it to me in an unsafe manner. I brought it back 6 days after purchase and asked them to look at Bought a vehicle that they knew was in bad shape, sold it to me in an unsafe manner. I brought it back 6 days after purchase and asked them to look at it. They lied and said they looked at it ( my family stayed outside all day) and when confronted they said they would look at it tomorrow. They "test drove it 4 miles" and said they went on the freeway and that it wasn't making noise or driving strange. I called BS and made a tech drive with me who tried to play off the noise until I pointed it out. They said they would call me Monday to fix it and never did. I called and was told the manager wasn't in and that he'd call me back and never did. I lived 60 miles away and driving there was unsafe. The vehicle died after 2 months and I had to let the bank take it. These people are crooks More

Paint Defects Warranty Re: OakTree Mazda by EagleZoom: 05/28/2014 Sales service during purchase of the new vehicle was very good. After sales service was very bad. Refused Re: OakTree Mazda by EagleZoom: 05/28/2014 Sales service during purchase of the new vehicle was very good. After sales service was very bad. Refused to honor warranty service for minor paint defects repair on front fender of a 2014 Mazda 3. The dealership claimed the defects were hits from another vehicle. Referred owner to an Auto Body Shop and pay the expense. The owner has no knowledge of contacts with any vehicles or objects. More

Worked out a deal over email. With price quote in hand, went to the dealership to sign all the documents. After filling out all the documents, the finance manager comes out with a different price (much hi went to the dealership to sign all the documents. After filling out all the documents, the finance manager comes out with a different price (much higher). Then won't back up the written price quote from the emails. What a joke of a dealership. More

Kristina Duvall has helped me a number of times when servicing my car. She always does a great job of working with me to make sure I'm aware of everything that's going on with my car as well as remember servicing my car. She always does a great job of working with me to make sure I'm aware of everything that's going on with my car as well as remembering me to make my trips more personable. Thank you Kristina. More

Oaktree Mazda San Jose Ca Service I was very pleased with the service I was provided at Oak Tree Mazda. Everyone I spoke with was friendly and helpful. And if I point out some item that might have been misse the service I was provided at Oak Tree Mazda. Everyone I spoke with was friendly and helpful. And if I point out some item that might have been missed, they willingly check it out and always leave me with a satisfied feeling.Setting up the appt. online was simple. I appreciated the confirmation email and phone call. The employees I spoke to on the phone were all helpful and sincere. My advisor Kristina was very friendly ad professional. The shuttle driver was also pleasant. All the employees and service was prompt. I also appreciated the report card for the service done on my car...and finally, cleaning my car! Thanks for making what used to be a mundane errand into a pleasant, simple and easy-going experience! More

Oaktree Mazda,San Jose Ca. My car buying experience Oaktree Mazda,San Jose Ca. My car buying experience at Oaktree Mazda was easy as I just looked at the advertisment and bought that car. When I a Oaktree Mazda,San Jose Ca. My car buying experience at Oaktree Mazda was easy as I just looked at the advertisment and bought that car. When I arrived at the dealership that sense of uneasiness went away in part because of the salespeople. When I was much younger my folks used to take me car shopping and most of the salespeople worked at the dealership next door. So when I reminded my Salesperson of that they gave me a little better treatment. They did a great job showing me all the options. I had visited the dealership next door and wasn't pleased. I think in my experience its sometimes the salespeople that made the difference and the more seasoned salespeople know what I wanted and made it happen. More

Employees with bad attitude. worst service ever! mis-advertisement. don't buy cars/do service ther! One day I went to check out some car there. The salesman's attitude is superbad. I'm surprised mis-advertisement. don't buy cars/do service ther! One day I went to check out some car there. The salesman's attitude is superbad. I'm surprised how they do business. The salesman had a bad attitude. He doesn't seem ok to answer questions. After a little while, this guy started to tease you as his sales skill: exact quote: "how much you think we should ask for this car? 5 bucks?" I ignored this signal and asked another several questions politely and he just shouted : "get out here!" More

Never again, im still in a dispute over my purchase. I purchased a used car and everyone know never buy a used car without an extended warranty, the warranty will usually pay for itself. The turbos craped purchased a used car and everyone know never buy a used car without an extended warranty, the warranty will usually pay for itself. The turbos craped out on the car and turbos which are typically covered under an extended warrantee, and when we contacted AUL warranty they told me Oakltree should have contacted me months ago to tell me the warrantee contract was uneligable for the car I purchased! Did I ever hear from Oaktree? No! would I have purchased the car without a contract? No! Are turbos expensive? Hell Yeah!! Dont buy from Oaktree!!!!!!!!!!!!!!!!!!!!! More