Stevens Creek Hyundai

Insulting Experience Overall my experience at Stevens Creek Hyundai was very smooth until the final day when I came in to purchase my vehicle. I was very limited on time d Overall my experience at Stevens Creek Hyundai was very smooth until the final day when I came in to purchase my vehicle. I was very limited on time during this entire purchasing process so I handled all the negotiation over email and only came into the dealership once to test drive and once to pay/pick up my vehicle. All the staff I interacted with prior to financing discussions were beyond great, but unfortunately my experience starting from the financing talk caused my overall sentiment to sour. Essentially my sales representative began lying to me about why I could not qualify for the interest rate we had previously agreed upon because the co-signer on my financing deal had slightly worse credit than I did. I've financed many cars in the past and know for a fact that interest rates are dependent on the main signer, not the co-signer. He further lied and said that they ran my co-signer's credit report and found student loans on it which make it less appealing for creditors to give lower interest rates. I'm assuming he got that idea from the fact that my co-signer just graduated college, but he has never taken out any loans (for college or otherwise) and after I mentioned this, my salesman awkwardly paused and tried changing the topic. The finance manager continued this game of trying to convince us we wouldn't qualify for the lower interest rate previously agreed upon. But then, magically, we apparently could qualify for it if we agreed to prepay for some maintenance on the car. When I began to explain that I was seeing through his games, he rudely told me to "Stop talking as though you know everything, I'm the one that does here". At that point I was fed up and ready to walk out, at which point he conceded and gave us the exact price and interest rate we had agreed upon over email. This effectively admitted on his part that they were bluffing the whole time because he previously told me he wanted to give me the lower interest rate but Hyundai wasn't letting him. Therefore having officially wasted over 3 hours of my time, we finally ended up where we started. I was also extremely annoyed to find out after that they had run my credit report 4 separate times over the course of 24 hours, which is absolutely unheard of. Now I understand that as salespeople these employees are taught to try and get the best deal for the dealership, not the customer, so I cannot say I am totally surprised. Nevertheless, the level of blatant lying, making up of supposed reasons for not qualifying for interest rates, and overall disregard for my time was unparalleled by any of my previous vehicle purchasing experiences and made this whole process a nightmare. To that effect, I have already warned two friends who are intending on buying Hyundais to try other dealerships first. More

Excellent! A very pleasant car buying and shopping experience - Manny our salesperson made it so helpful on every level of helping us with our decision and purch A very pleasant car buying and shopping experience - Manny our salesperson made it so helpful on every level of helping us with our decision and purchase! More

Excelent Talked with salesman about the true car value. It was excepted and the Accent was bought. No haggling. /which was nice. Thank you for showing and expl Talked with salesman about the true car value. It was excepted and the Accent was bought. No haggling. /which was nice. Thank you for showing and explaining the different models. More

Great and short time in Deler Great and short time in Stevenscreek Hyunday store. Sales person is very helpful and appropriate recommendation. They explain power and selection with Great and short time in Stevenscreek Hyunday store. Sales person is very helpful and appropriate recommendation. They explain power and selection with price with other car options. More

great experience I had a painless and easy purchase experience at Stevens creek Hyundai. my sales person, Sean was very informative. we had a smooth transaction. I hig I had a painless and easy purchase experience at Stevens creek Hyundai. my sales person, Sean was very informative. we had a smooth transaction. I highly recommend this place for purchasing Hyundai. More

Excellent customer service Can't be any happier with my new car. The way they help me, the extra effort they put on to find the perfect car for me was amazing. Bill and David ar Can't be any happier with my new car. The way they help me, the extra effort they put on to find the perfect car for me was amazing. Bill and David are an outstanding team that would get the car you are looking for. Second experience buying a new car and it has been my favorite one by far. They took care of me. Finding the car with the specifications I requested. I consider myself not an easy customer but they way they helped me was so natural and you can tell they are there to help you finding the perfect car for you. Thanks again to Bill and David and I'm defenetely coming back next year to buy my girlfriends new car with you guys. More

Hyndai sonata hybrid David neighm was a pleasure to work with. He made the lease smooth an seamless. He made things clear and easy to understand. I didn't feel any kind of David neighm was a pleasure to work with. He made the lease smooth an seamless. He made things clear and easy to understand. I didn't feel any kind of pressure. Our finance associate was also very patient with our questions and made things easy to understand. More

Exceptional! I was shopping for a Genesis. I was dealing with Linh Mong. Linh is a true professional. He worked with me through out the process, showed me the car I was shopping for a Genesis. I was dealing with Linh Mong. Linh is a true professional. He worked with me through out the process, showed me the car several times ( for my family). Unfortunately, he didn't have the color I was looking for. He did the best to get me the car I wanted. Unfortunately, he wasn't successful in the time frame I wanted it. I still appreciate his honesty and diligence through out the process. More

Great experience! Excellent all around experience! David Nghiem was a pleasure to work with and was very knowledgeable about the vehicle we were interested in purchasin Excellent all around experience! David Nghiem was a pleasure to work with and was very knowledgeable about the vehicle we were interested in purchasing. I was offered a fair amount for my trade in, and the financing part was easy. No pressure whatsoever in purchasing the car, or in trying to get me to lease instead of buying. More

Great service! Everything was good, easy and hassle free. Very polite and knowledgeable about the cars inside and out. No pressure whatsoever at anytime during the p Everything was good, easy and hassle free. Very polite and knowledgeable about the cars inside and out. No pressure whatsoever at anytime during the process. Will recommend my friends n family to Linh! More