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Sterling McCall Nissan

Stafford, TX

Overview
Reviews
Vehicles
4.6
1,267 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,267 reviews

October 24, 2023

Very professional staff, Beautiful place for customers to sit.I love Sterling McCall Nissan. Great work on my car. More

by Jo Ann Layssard Chilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas helped me today.
Report | Print
Oct 31, 2023 -

Sterling McCall Nissan responded

We are delighted to hear that your visit to the service department went smoothly, and your service advisor provided helpful assistance. Safe travels!

October 24, 2023

I always bring my Nissan to Sterling McCall for any service needs, and wait while work is done. There are plenty of comfortable seats in a very clean environment. I'm provided with a ticket which gets More

by ccapo267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim Koual
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Nov 04, 2023 -

Sterling McCall Nissan responded

It's great to hear that you choose Sterling McCall Nissan for your Nissan's service needs and that you find the waiting area comfortable with plenty of clean seats. The amenities like the drink and snack, free WiFi, and car wash add to the overall customer experience. Thank you for your business, and we look forward to serving you again in the future.

October 20, 2023

Excellent service, tune to my every question, with good explanations of services to be performed. Mr. Gomez excellent tech who attended to my services. More

by Salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Gomez
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Oct 24, 2023 -

Sterling McCall Nissan responded

It's great to hear that you received excellent service with attentive responses to your questions and clear explanations of the services to be performed. Kudos to Mr. Gomez for being an excellent technician and providing top-notch service.

October 18, 2023

Courteous, knowledgeable staff. Returned car to me in good working order. Very busy so make sure you have an appointment and routinely check in with your rep on status. For major re More

by williamsanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 19, 2023 -

Sterling McCall Nissan responded

Thank you for sharing your experience. It's great to know that the staff at Sterling McCall Nissan was courteous and knowledgeable. Your advice on having an appointment and checking in on the status is helpful for others, and your insights on major repairs and planning for alternative transportation are valuable. Your feedback is appreciated!

October 17, 2023

Nice service Service advisor we got. Karim was very helpful and explained recommendation parts very well! More

by Marifat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
Report | Print
Oct 17, 2023 -

Sterling McCall Nissan responded

We greatly appreciate your feedback! It's wonderful to hear that Karim provided you with excellent service and was very helpful in explaining the recommended parts. Your satisfaction is important to us, and we're here to provide outstanding service and support. Thank you for choosing us!

October 17, 2023

Friendly, knowledgeable staff who are eager to find the right car for your needs and budget. More

by amyrnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alondra Andrade
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Oct 19, 2023 -

Sterling McCall Nissan responded

We are so pleased to hear that our staff was friendly, knowledgeable, and eager to help you find the right car that fits your needs and budget. That's the kind of service we strive for. We're here to make your car-buying experience exceptional!

October 14, 2023

Love this dealership! From the moment I drive up the service techs come right to your car. Very attentive and polite. More

by Kimberly C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Van
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Oct 17, 2023 -

Sterling McCall Nissan responded

We're delighted to hear that you love the dealership and have experienced attentive and polite service technicians who are ready to assist you from the moment you arrive. Your satisfaction and positive feedback are important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 14, 2023

Great Service Department Joel was awesome in and out quickly would not go anywhere else More

by Timyoung644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Oct 17, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Joel provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

It’s really aggravating when you make an appointment and the wait time is still 1-2 1/2 hour wait time, and this is an every time I get service there, and then they always gotta recommend all these services More

by Peteanthonee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Oct 17, 2023 -

Sterling McCall Nissan responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I apologize for what you have about the extended wait times, upselling of services, and pricing concerns you've experienced during your visits. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kolby R Wahl General Manager kwahl@Sterlingmccallnissan.com

October 11, 2023

The people were very nice and attentive. I always go to this delership for my oil change. More

by Gman652448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 13, 2023 -

Sterling McCall Nissan responded

We appreciate your feedback! It's great to hear that our staff at Sterling McCall Nissan were very nice and attentive. We're glad to be your choice for oil changes, and we're here to provide excellent service every time. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for your loyalty!

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