Sterling McCall Nissan

Kristin Ware service advisor is the best I give Kristin Ware a 5 star review. she is a professional and understands we are frustrated when we drive up service department but WOW ! she type up I give Kristin Ware a 5 star review. she is a professional and understands we are frustrated when we drive up service department but WOW ! she type up everything I had concerns about my ride . put me in a rental and called me once to twice a day for updates until my ride was ready. she is a amazing service advisor .beautiful too! thank you for all your help. I recommend anyone coming here to Sterling Nissan to their service department ...ask for Kristin Ware and she will do anything to make a customer happy and make you feel like we all family here. FYI...also when your there ..request Mr. Salazar their mechanic to work on your ride..he is honest and find all sort of things in your that other people cant find and inform you that there's other issues to be aware of...I like that...he's the best. More

VEHICLE STOLEN FROM DEALERSHIP ***PLEASE READ*** If I could give this place 0 stars I would. This incident happened today (April 7, 2018). As crazy and strange as this may sound, we ***PLEASE READ*** If I could give this place 0 stars I would. This incident happened today (April 7, 2018). As crazy and strange as this may sound, we went in for an oil change and came home without our vehicle. Believe it or not, the vehicle was STOLEN from the dealership!!! We received a message via email that the car was ready, and also was told by the service people that the car was ready. Paid for the service, and was then told they could not locate the car. They attempted to look for the car for about 45 minutes, still no luck. Then they advised that they were about to look at the cameras, and even said they were looking at them. This took another 30 - 45 minutes. Only to then be told that they do not have access to the cameras, they are reviewed by another company. They knew from the beginning they did not have access to the cameras. It appears they were trying to buy time and come up with some lame excuse as to how this happened. The police were called and a report was made. However, they kept pushing the issue to call our insurance company and report it. And lets be very clear, this was not a repo, because another vehicle was missing around the same time, these cars were STOLEN from the dealership. After speaking with one of the service managers he advised that once the car is serviced it goes to the car wash, and after the car wash it is returned to the front and the keys are locked up. Well some kind of way the car did not make it from the car wash to the front, it disappeared. Come to find out the car wash is not even operated by the dealer, but by another company. So now its a ball game, I guess to see who will be held responsible for this incident. Mind you it is Saturday afternoon, and we have to wait until Monday before we hear something regarding the cameras. The thing that really ticked me off is that I went to ask the guy over the service department how this could have happened, he pretended as if he had no clue what I was talking about, as if he had never heard of the incident. He just kept telling me that's why they have the police investigating. No compassion what-so-ever! In a case like this regardless if the police are involved or not , a service manager should be more compassionate than he appeared. He did not even offer to refund the money we just spent for the service. Now we have to worry about other things along with this, since our address information and garage door opener was in the vehicle. Something as an address and garage door opener may not be a big deal to some people, but our sense of security has been rattled by this. This was a careless move by all involved in what we thought would be a simple oil change and car wash. Update: 04/09/18 - So the camera footage is in and this was clearly an INSIDE JOB!!! While watching the footage myself I was in total disbelief by what I saw for the 2 minutes I viewed it. Sterling McCall Nissan wants to pretend like they do not see this mischief, and although this happened with the car wash, who again is not apart of the dealership, both parties are at fault. Sterling McCall Nissan hired this contractor (IVP Dealership Services) to wash their customer's vehicles and this car wash is on the property of Sterling McCall Nissan. As a matter of fact the car wash is connected to the building in some capacity. How do I know this because I was able to ride back there in my personal vehicle and no one stopped me!!! The vehicle that the crooks were riding in circled Sterling McCall Nissan dealerships parking lot for minutes and no one seemed to notice it. It is so easy for anyone to drive back there and do anything, however, someone should notice who belongs and who does not belong. Sterling McCall Nissan had faith in IVP Dealership Services enough to hire them to do services for them, and look how they have been failed by contracting services out! Just so happen that the GM is on vacation and the Service Manager will be going on vacation; both won't be back until Friday. Vacation? 2 CARS WERE STOLEN FROM YOUR ESTABLISHMENT! More

Don't go if your disabled I WAS going to buy a new car at Sterling McCall Nissan in Stafford, TX and drove away for the second time. I was there in December and had the same e I WAS going to buy a new car at Sterling McCall Nissan in Stafford, TX and drove away for the second time. I was there in December and had the same experience. Needed a new one because my old Alton's was wrecked. Every single accessible parking space was occupied with new cars they were trying to sell. And there were plenty of open spaces just across the driveway. Houston, TX area disabled folks, wounded warriors, don't go there. You will be wasting your time. More

Most complicate buying experience in 40 years I went to the dealership with an online quote of the two cars I was considering IF we liked the actual car. We were at the dealership almost 20 hours I went to the dealership with an online quote of the two cars I was considering IF we liked the actual car. We were at the dealership almost 20 hours over a couple of days trying to get a facsimile of the car I came in to buy. There were multiple hiccups on getting a car that matched my requirements, and I ultimately had to settle for what they had, but paid more than online prices to have certain accessories added because they were not already factory installed. Salesmen were courteous, finance guy doesn't return calls. Overall experience was frustrating and I will never buy another car at this particular dealership. I have been waiting to an evaluation form and requested them more than once, but they've never been sent to me. More

Very good I reccommend the dealership every one was was very helpful and the service was very good the salesman was awsome and everyone was helpful I like the I reccommend the dealership every one was was very helpful and the service was very good the salesman was awsome and everyone was helpful I like the experricence More

2018 service Associates are very attentive and knowledgeable very clean restroom all questions answered when needed change battery in key was changed and suggestio Associates are very attentive and knowledgeable very clean restroom all questions answered when needed change battery in key was changed and suggestions were made of needed More

I have a low tolerance for companies that try to cheat me. I brought in my Rouge for an oil change and tire rotation today. The service rep told me that I needed a new air filter and battery. I had changed the I brought in my Rouge for an oil change and tire rotation today. The service rep told me that I needed a new air filter and battery. I had changed the battery last month and had literally changed the air filter the day before bringing it in. I can’t believe that anyone could be so incompetent as to be unable to detect a new battery and totally clean filter, so I am forced to conclude that it was a rip off attempt, pure and simple. I have bought two vehicles from this dealership, but they have lost my business for good today. More

Great I gave this rating because I'm totally satisfied with service, the friendly people, the nice place and everything about it. I never had a bad experien I gave this rating because I'm totally satisfied with service, the friendly people, the nice place and everything about it. I never had a bad experience except for one time I waited to long for an oil change. More

Very satisfied Helpful and attentive to my needs. Assisted in helping me choose the best vehicle as well as financing. I got a great vehicle that fit my budget. Helpful and attentive to my needs. Assisted in helping me choose the best vehicle as well as financing. I got a great vehicle that fit my budget. Very grateful. More

Excellent Customer Service My sales person was very informative explaining my end of lease options. He clearly demonstrated that terminating my lease after 33 months & beginnin My sales person was very informative explaining my end of lease options. He clearly demonstrated that terminating my lease after 33 months & beginning a new 36 month lease was my most economical option. More