Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Nissan Southwest Houston
Stafford, TX
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,458 reviews
May 22, 2026
Initial communication with dealership in text format was great! However, after I brought the vehicle in for the recall service, I had no communication from the service department. I was told vehicle would great! However, after I brought the vehicle in for the recall service, I had no communication from the service department. I was told vehicle would be ready by end of day and that I could use a link to see status of the work being done. Neither was true. It was not ready by end of day, and the status link just said vehicle was there. In the morning when I tried to call/communicate with the contact link I was given, but I kept getting disconnected. I went back to the original contact method and they tried to help by contacting the service department. Finally managed to call the service department, they mentioned the service rep I had spoken to and delivered my car to, was out that day. It didn’t look like anything had been done during the 5 hours the previous day while they had my car. The work stated around 10am the next day and I was able to pick up at noon. More
by Srahman
Employees Worked With
Zachary Swimmer
May 22, 2026
I had a great experience working with the current finance office regarding my EV tax credit issue. Unfortunately, the previous finance officer did not file the required online form with the IRS, which caused office regarding my EV tax credit issue. Unfortunately, the previous finance officer did not file the required online form with the IRS, which caused me to lose the opportunity to receive the EV credit directly from the IRS. As the current financial director, Mr. Tosh handled the situation professionally and took responsibility for correcting the mistake. He worked with me promptly, and ultimately provided a reimbursement check from the dealership to make things right. I truly appreciate the dealership's honesty, responsiveness, and commitment to customer satisfaction. Thank you for standing behind your customers and resolving the issue fairly. More
by Lily
Employees Worked With
Peter Tosh, Zachary Swimmer
May 19, 2026
Lun and Faris were very professional, quick, and courteous. We got an amazing price for our service. The dealership was clean and organized. courteous. We got an amazing price for our service. The dealership was clean and organized. More
by Thanh
Employees Worked With
Lun Tu, Zachary Swimmer
May 16, 2026
Service was completed ahead of schedule. Friendly and trustworthy, I just love Megan Lawson. She's the biggest reason I come back for every service. Friendly and trustworthy, I just love Megan Lawson. She's the biggest reason I come back for every service. More
by rgeichhorn63
Employees Worked With
Megan Lawson
May 16, 2026
Everything was very smooth. I always like this service center. I was always updated on text about the progress of my car. Anna was very helpful. I always like this service center. I was always updated on text about the progress of my car. Anna was very helpful. More
by ambujbajpai
Employees Worked With
Annayh Perez
