Sterling McCall Honda

I recently had an extremely disappointing experience at Sterling McCall Honda in Kingwood, which began on Saturday, November 23, 2024 at 8:15am , when I brought my car in due to multiple issues, including Sterling McCall Honda in Kingwood, which began on Saturday, November 23, 2024 at 8:15am , when I brought my car in due to multiple issues, including warning lights, overheating, and problems with the accelerator. After explaining the situation to the service advisor, Jessica C., I was left waiting for seven hours with no clear updates or information about my car’s status. When I requested more information, I was met with unprofessional behavior from Jessica. Her attitude was dismissive, which led to Manager Will S. stepping in to take over the situation. While I appreciated Will’s professionalism and his apology for Jessica's behavior, the initial experience was extremely frustrating. By the end of the day, I was told my car needed several repairs, including a transmission fluid service, brake system flush, throttle body decarb, a tune-up, and injector replacements. The total estimate was $2,418.86 with shop charges and taxes, which I approved, including an oil change. However, I left the dealership without my car that day, at 3:00 PM, and did not get it back until the following Monday. On Monday, November 25, 2024, when I returned to pick up my car, I noticed that the oil change had not been performed, despite having requested it. Will did not include this in the work order. After some back-and-forth, the mechanic took another 30 minutes to perform the oil change. Additionally, I learned from the mechanic during a test drive that Jessica C. had received previous complaints about her attitude, which only further highlighted the lack of professionalism I had experienced. Unfortunately, my car's issues persisted. After leaving the dealership, my car continued to have the same problems with acceleration and shutting down. I returned to the dealership on Tuesday, November 26, 2024, and was told I would need to leave the car again for further diagnostics. To add to the frustration, I was informed that I would need to pay an additional $90 out-of-pocket for a rental car, despite being told that the dealership would cover the cost. At this point, I am still without my car, and I have not received any meaningful updates. I’ve spoken with other mechanics who have advised me that I was overcharged for services that could have been done at a much lower cost, including the diagnostic check that I was charged $1,646.82 for. I was also informed that many of the recommended services were simply routine maintenance and should have been part of the regular diagnostic checks that are typically included in basic service packages, which leads me to question the transparency and integrity of the services provided. I am extremely disappointed with both the service I received and the lack of accountability for the issues with my vehicle. The experience has left me feeling scammed and emotionally distressed, as I have no clear answers about what is wrong with my car or why I’ve been charged for services that were unnecessary. I strongly advise caution if you are considering bringing your vehicle to Sterling McCall Honda in Kingwood. The lack of professionalism, unclear communication, and questionable pricing practices make it difficult to trust that they have your best interests in mind. More

Always a great experience, excellent customer service, clean and comfortable waiting area, like the text with the multipoint inspection findings and video. clean and comfortable waiting area, like the text with the multipoint inspection findings and video. More

Excellent customer service. Fast service. Solved a problem found in vehicle inspection. Car wash as a complement is always a good courtesy. Fast service. Solved a problem found in vehicle inspection. Car wash as a complement is always a good courtesy. More

Chris was our service agent and he was very attentive. B1 mntnce service was fast and good as always B1 mntnce service was fast and good as always More

Their service experience is consistently second to none as well as their staff. I have been a customer for 15 plus years. as well as their staff. I have been a customer for 15 plus years. More

Excellent Service to my vehicle and Excellent attention to my needs 😀 by Christopher Elrod!!! THANKS!!! to my needs 😀 by Christopher Elrod!!! THANKS!!! More

They were patient with us. We left the dealer ship and told Roberto Jaramillo would be back. I'm just happy he is different from other dealers. He was okay with me coming back. We left the dealer ship and told Roberto Jaramillo would be back. I'm just happy he is different from other dealers. He was okay with me coming back. Other dealers are pushy and keep you there he wasnt like the others. Our family left the dealer to eat and then came back to sit down and sign with him. More

Daniel Flores . . was exceptionaly professional, courteous, accommodating.. explained services needed, timing, upcoming. Kept me updated of status throughout visit.. . was exceptionaly professional, courteous, accommodating.. explained services needed, timing, upcoming. Kept me updated of status throughout visit.. More

Courteous, keep you informed of what's going on with your car and explains clearly car and explains clearly More

Daniel was excellent in taking care of my needs. He made sure all was good with the service that was provided me. He made sure all was good with the service that was provided me. More