Sterling McCall Honda

We bought a used car and they took care of every detail from the great price to making sure it ran perfect. Customer Service was excellant! Mr. Harper was a great salesman and we will check with him first from the great price to making sure it ran perfect. Customer Service was excellant! Mr. Harper was a great salesman and we will check with him first the next time we need to buy a car. Thank you for making our experience great and the car is great!! More

The internet sales rep, Alonzo Allen, did a great job of presenting options during my decision process. He not only represented the best price, he helped me understand hidden charges in other bids. He deli presenting options during my decision process. He not only represented the best price, he helped me understand hidden charges in other bids. He delivered as promised. The process of actually purchasing the product was painless and no surprises. More

The great people in the used car sales department expedited the process for me so that it was as painless as possible. This was the best car buying experience I've ever had. I was literally driving o expedited the process for me so that it was as painless as possible. This was the best car buying experience I've ever had. I was literally driving off in my newly purchased vehicle in two hours. Everyone I encoutnered was extremely helpful. More

Larry Davis is the Sales person who sold me my new Honda Civic. I had pondered the thought but really had no idea that I was ready to purchase a new car and truthfully, I dreaded going to a dealer and havin Civic. I had pondered the thought but really had no idea that I was ready to purchase a new car and truthfully, I dreaded going to a dealer and having all those salesmen approach me. Past experiences with car salesmen and dealers have ranked right up there with my worse nightmares. That is one reason why I kept my old car for so long. I guess that is also why I decided to do some online shopping. I spoke with the online manager and then with Larry. It was nice that when I went, I could ask for Larry Davis by name and he (and only he) promptly came to meet me at the front desk, how professional. I had never bought a "foreign" car before but I had heard from many friends about what a great car a Honda is. I was very curious. Still skeptical and wanting to avoid any "high pressure sales pitch', I told Larry up front that I was not an easy person to do business with. Still, he was courteous and patient. He took time to explain the possitives about being a Honda owner. He knew his product and turned out to be the perfect salesman for me. He did not pressure me in any way. We agreed on a sales price and a price for my trade-in, both very fair. In past times, this part of the transaction usually left me angry and leaving the dealership, swearing that I would drive my old car until the wheels fell off. Then, Larry sent me to David in finance and this was also a good experience as it did not take the hours I had anticipated. Actually, it took about an hour, if that. I traded in a large luxury car and expected to have withdrawals about going from a big car to this small one but decided that if I was going to buy a new car my first priority would be to save gas, comfort would not be a key factor. Just one more pre-conceived notion. The car is very comfortable and fun to drive. At my age, I can use all the "fun" I can find! In short, car purchasing does not have to be the most dreaded thing in life. I think that the personnel of a dealership exemplifies the dealer you are doing business with. That probably goes for every aspect, including the service dept., which I have not had to use yet. More

I would like to thank Carla Jones and the staff at Sterling McCall for the great service I got when I purchased my new Honda Civic. I did everything over the internet and had no problems at all with m Sterling McCall for the great service I got when I purchased my new Honda Civic. I did everything over the internet and had no problems at all with my purchase. I told my family about the great service I got and my Mom purchased a new Civic from Carla the next week. Thank you again for the great service, James Fleming Jr. More

Our experience with Carla was great; we originally wanted a Pilot but quickly realized that was out of our price range. She was gracious and helpful in helping us select a perfect CR-V that turned out to be a Pilot but quickly realized that was out of our price range. She was gracious and helpful in helping us select a perfect CR-V that turned out to be better suited for us anyway. However, the horror began with Paul, the finance guy. He began his finance spiel by trying to subtly tack on extras to the overall cost of the car--most people would not even notice if they did not pay very close attention. When I began telling him no, no and no, that is when he began to become very aggressive and strange. He argued with me that Hondas are no better than Fords, that I might as well buy any other car, and continued to insult the Honda brand--ironic, no? We came away from the finance experience with what we wanted, but only because I stuck to my guns. Paul was...strange and he obviously doesn't like Honda. More

Darryl was awesome. He took care of me and my van problems. When I arrived to have some warranty work he was on vacation. There was a problem with the seal on one of the sliding doors. The service ad problems. When I arrived to have some warranty work he was on vacation. There was a problem with the seal on one of the sliding doors. The service adviser there didn't understand the problem. They called Darryl and he came in from his vacation to make sure the problem was fixed. This means a lot to me. Problem was fixed. My family loves our van and we love Sterling McCall. More

They excel in customer service. This is my second vehicle purchased from Larry Davis and he is easy to work with, very friendly, and the approach is LOW pressure. That's the way I like it! The follow vehicle purchased from Larry Davis and he is easy to work with, very friendly, and the approach is LOW pressure. That's the way I like it! The follow up - license plates, callsto be sure the car is running well,etc. are prompt and friendly. It's a great place to do business. More

Purchase was internet sale. The salesman was very helpful, the problem was with "Corporate Policy" We took in a Bank Draft/ Cashier cheque and were told that title would not transfer for 10 days whi helpful, the problem was with "Corporate Policy" We took in a Bank Draft/ Cashier cheque and were told that title would not transfer for 10 days while it cleared. This is not a cheque and funds were already withdrawn from the account. We tried to find an HSBC bank to cancel it and get cash but they seem to have closed in Houston. We asked the dealer to take it to their bank to cash, but Corporate would not allow it. We had to have a wire transfer done to Honda corporate and wait while it was acknowledged. Luckily we had enough funds to cover the purchase price twice. It took 2 days to purchase the vehicle and we had to cover Corporate's $20 fee to receive a wire transfer. I suppose they wanted a suitcase full of money. More

The Sterling McCall Group and Sterling McCall Honda are a pleasure to work with. Wayne Russell is a very professional salesman. I have purchased two vehicles from Wayne and Sterling McCall Honda in 3 years. pleasure to work with. Wayne Russell is a very professional salesman. I have purchased two vehicles from Wayne and Sterling McCall Honda in 3 years. Both transactions were handled in a very professional manner, and the commercial portion of both transactions was extremely competitive. I returned to Sterling McCall Honda for the second Accord due to the professional and competitive deal I received on the first Accord. They didn't disappoint me on the replacement vehicle.The Finance Department and Service Department were also a pleasure to work with during the financing of the vehicle and the follow up service work to install additional options. I would have no hesitation in recommending Wayne and the Sterling McCall staff to other people considering a purchase or lease Honda. J Havey More