Sterling McCall Honda

The overall process was quick and effective and relatively pain-free. We all would like less paperwork to be involved, but that is not the dealerships issue. We got the car we wanted and are very relatively pain-free. We all would like less paperwork to be involved, but that is not the dealerships issue. We got the car we wanted and are very happy with the end result. I would return to the dealer and buy another car from them. More

In my time, I have had many experiences with auto dealers both in purchasing and service/repairs. I must say my Honda Pilot is my first experience with a Honda Dealer. I have been back to McCall's twice to h both in purchasing and service/repairs. I must say my Honda Pilot is my first experience with a Honda Dealer. I have been back to McCall's twice to have routine/recommened service work done (oil,lube etc.)I was very impressed with the way the service advisor greated me,warm and friendly. I thought that maybe he knew me for a long time then after watching him great others as they drove up it and listening to him he was just interested in helping people.I was directed to a very nice/clean waiting area that had some very good coffee brewing. it was a wet and cold morning the last time I had it serviced and the coffee was appreciated.The first time I brought it in, I got in it after the job was done to my surprise it had been washed and vacuumed. I just thought it was because it was my first time.Then the same things happened the second time too. My Ford dealer NEVER went this far.I still love my Superduty but my dealer, for it, could learn something from Mc Calls. So far I have not been to the repair side of the dealer but IF I do I expect I'll receive the some kind of service. More

I have found the Sterling-McCall service dept. to be very professional and helpful. My questions have been answered quickly and thoroughly. The staff understands that 'simple" oil changes are actually audi professional and helpful. My questions have been answered quickly and thoroughly. The staff understands that 'simple" oil changes are actually auditions for the time I will need more expensive maintenance performed. They understand that taking care of the customer on simple issues such as oil changes will bring me back for regular maintenance. The service dept. is responsive and supportive. Although I have several chains of oil changing businesses nearer to my home, I will drive to Kingwood in order to have my car maintenance/repair in one location, not only for oil changes but for the regular Honda recommended maintenance. More

I have been using Sterling McCall Honda when they I have been using Sterling McCall Honda when they were A.J.Foyt Honda , I needed new Tires for my HONDA CRV, Sterling McCall only they match I have been using Sterling McCall Honda when they were A.J.Foyt Honda , I needed new Tires for my HONDA CRV, Sterling McCall only they match the price but they had in stock & also got a complimentary wheel alignment. Great & friendly Staff. More

I purchased a 2009 CR-V from Sterling McCall and decided to do at least the first maintenance service there. I have now taken the car in twice for the regular maintenance items and I was please with their w to do at least the first maintenance service there. I have now taken the car in twice for the regular maintenance items and I was please with their work and their attitude. The waiting room is comfortable, and they did the work (oil change, tire rotation) quickly. First oil change was free, but their regular prices are reasonable. More

had a great experience w/this dealership, price was clear, no funny business or smoke and mirrors. No high pressure, knowledgeable, Carla Jones was great to work with. I would recommend this dealership clear, no funny business or smoke and mirrors. No high pressure, knowledgeable, Carla Jones was great to work with. I would recommend this dealership. Very convient in northeast Houston. Inventory was adequate with lot of choices. More

Everyone was so friendly and we had the best time. They almost felt like family. I couldn't get into the vehicle I went there for but Carla placed me in another that I truly love! I wouldn't go anywhere almost felt like family. I couldn't get into the vehicle I went there for but Carla placed me in another that I truly love! I wouldn't go anywhere else! They would call and check on me and Paul really helped me out with my warranty. More

The sales person was very good, Reda, he did a terrific job (hassle free) and was patient with me. But the finance person -Mark- is another story. We even had not started yet when he went crazy! I have nev job (hassle free) and was patient with me. But the finance person -Mark- is another story. We even had not started yet when he went crazy! I have never had an encounter with such an arrogant personality, well, he even told me that they were not desperate to sell cars! What?? I was de only customer in the dealership, so I think there is something wrong with him. I do not understand why the General Manager keeps a dealbreaker there. We have been to so many dealerships, and I can tell you that if I have to compare, this one is the worst beyond limits. I believe that the salespeople do not need the help from this guy at all. Sincerely, CB More

When I walked into the dealership, it seemed to me that everyone there was ready to assist me with what I was interested in - there is great customer service. The salesmen that I dealt with were all very f everyone there was ready to assist me with what I was interested in - there is great customer service. The salesmen that I dealt with were all very friendly, knowledgeable, and were ready to put me into my amazing 2009 Honda Civic. The paperwork and everything was processed quickly, so I wasn't sitting around forever, and they explained everything step-by-step. There were NO hassles! All-in-all, purchasing my car was a positive experience at Sterling McCall Honda, I'm more than pleased that I drove in from Louisiana, and I appreciate all of those who helped me out! More

I found a car on their website that I was interested in. In their ad on their website it says "We will not be under sold! If you see a similar vehicle w/similar miles print the ad and bring it to Raphael @ In their ad on their website it says "We will not be under sold! If you see a similar vehicle w/similar miles print the ad and bring it to Raphael @ Sterling McCall Honda! I'll beat the deal by at least $100! Call Raphael Ali @ (888) 878-4958 for a quick & painless purchase experience! Please call for more information." I got on the internet and printed several ads with prices as much as $4,000 lower. They were from all over the country including San Antonio and Louisiana. I drove the car, loved it and asked what we could do. Raphael invited my husband and I into his office where he told me the internet price which is what he "owns it at" was $19,990. I took out my ads and put them on the desk and he immediately said that he couldn't beat the deal. The prices would have to be on cars in the area. (Didn't say that in the ad!) He took the price from the car located in San Antonio which was $3,000 less than his and went to speak to his manager and said he'd "try", but he knew he wouldn't be able to sell the car at the price it would take to beat the deal I had printed out. After several minutes, Raphael came back and offered the car for $600 less than the $19,990 that he had advertised it on the website. He told us that the statement that he'd beat the deal by at least $100 meant that he'd beat his own deal. That makes absolutely no senses and definitely is NOT what the ad states. My husband stated that this would be considered false advertisement, to which Raphael replied "no, it's not." Raphael tried adding stipulations to the ad, but no such stipulations were included in the ad, and there was not a disclaimer stating that the car had to be in a specific area, or that the ability to beat the deal would depend upon how much he "owns it" for. It's all BS, and he's not heard the last from me. If you advertise something such as this any stipulations, or specifications that would void the deal would have to be listed somewhere in the ad, or shown as a disclaimer. I will be speaking to someone else at Sterling McCall Honda and if I can't get any satisfaction by doing so, I will contact the Attorney General's Office. This IS false advertisement at it's finest, and I have no intentions of dropping this. If he thought he'd seen or heard the last from me when I walked out of the dealership, he's WRONG! It's not over until there is no further recourse, Raphael. Remember my name, you'll be cursing me later.... More