Sterling McCall Honda
Kingwood, TX
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The service representative was on the spot and called and kept me in the loop during the whole process. This was a great experience and only place I would recommend to get your Honda serviced. kept me in the loop during the whole process. This was a great experience and only place I would recommend to get your Honda serviced. More
Took my 07 Fit Sport in for replacement of several items on recall. Carlo the service attendant greeted me quickly and went over everything involved. He answered all my questions and even took me to the mec on recall. Carlo the service attendant greeted me quickly and went over everything involved. He answered all my questions and even took me to the mechanic who would be servicing my car to go over the various items to be replaced. Took a couple of days due to parts availability but no issues at all. Very happy with the entire process and the professional attitude of everyone working there. The shop was super clean and organized almost like a hospital for cars. Great job! More
They lost their customer relationship. For status of repairs you have to call them now. I have been a customer since 1987 and this past year or two that service has disappeared. Also what For status of repairs you have to call them now. I have been a customer since 1987 and this past year or two that service has disappeared. Also what use to take a day or two to repair is now taking a week or more. What has changed for this fall in service. More
The dealership is good at sales, not really good at maintenance services. I bought AcceleCare and my 2nd maintenance they didn’t aware about it, still invoiced me until I told them. Another time, I had maintenance services. I bought AcceleCare and my 2nd maintenance they didn’t aware about it, still invoiced me until I told them. Another time, I had my wheels alignment but my wheels still shaking as nothing being fixed. Another time, I had maintenance with free car wash, when I drove home I just realized my car hasn’t been washed and they didn’t inform me about that while in the paper all checked. I don’t trust their maintenance services. More
They take good care of my car every time I go. They prefer appointments but with my buddy schedule I never know when I can make it and they've never make me turn around. They prefer appointments but with my buddy schedule I never know when I can make it and they've never make me turn around. More
We were very happy with the greeting, service & delivery . Max did a thorough job & answered all our questions. We have owned multiple Hondas over the years & love their product! Our experience at Sterli . Max did a thorough job & answered all our questions. We have owned multiple Hondas over the years & love their product! Our experience at Sterling McCall , Kingwood has been very pleasant. More
Gino that pulled my car in was the only nice and welcoming when there. He directed me to a service rep who didn’t seem too happy that he brought me to him and the service rep didn’t seem too happy. welcoming when there. He directed me to a service rep who didn’t seem too happy that he brought me to him and the service rep didn’t seem too happy. Once he got done with whatever he was doing to help me was not friendly, was not smiling, was not anything, and it was kind of misleading on what they were going to do with my car when I went in for an oil change. I didn’t have a really good experience with the last service guy who I don’t believe is there anymore because this other guy was actually sitting in his spot More