Sterling McCall Honda
Kingwood, TX
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Service Advicer, Carlo Balite, is an exemplary professional .. He is genuinely friendly and eager to help. Answers all questions and follows up by keeping customers well and promptly informed wit professional .. He is genuinely friendly and eager to help. Answers all questions and follows up by keeping customers well and promptly informed with the status of your vehicle Service. Excellent Service. More
Service department seems to always be in mass confusion. Waited 2.5 hours for a previously scheduled oil change and tire rotation. When I asked for a status update they informed me they’d been waiting on me Waited 2.5 hours for a previously scheduled oil change and tire rotation. When I asked for a status update they informed me they’d been waiting on me to approve an air filter change. I explained I was never told/called about the air filter and had just been sitting around for 2.5 hours waiting for the oil change to be completed. I was then informed that my service advisor had quit hours before, leaving customers waiting for their vehicles. However, the new service advisor that was assigned was amazing and apologetic. A previous visit to this same service department resulted in the technicians keeping my vehicle for a month due to a diagnosed airbag related issue (they DID give me a rental/loaner). A month later when the new part arrived and was installed, we were told that part wasn’t the actual issue with the vehicle. Spent a month without my car for no reason. More
As always my Sterling McCall Dealership offered excellent service. Thank you Brittany for handling the needs of my 2009 Honda Accord Its still a great vehicle. service. Thank you Brittany for handling the needs of my 2009 Honda Accord Its still a great vehicle. More
Just want to let you know about Service Adviser Jessie Ybarra…very knowledgeable from A to Z..explains you how everything is going to be done.. that’s why I drove 25 miles just to do the oil change at you Ybarra…very knowledgeable from A to Z..explains you how everything is going to be done.. that’s why I drove 25 miles just to do the oil change at your dealership… excellent service… thank you Jessie Ybarra and Sterling Mcall Honda More
Britnee was fantastic. Not sure how she did it but I left happy after finding out I needed more work than I thought. I knew it was an $$$ checkup but it became larger, but Not sure how she did it but I left happy after finding out I needed more work than I thought. I knew it was an $$$ checkup but it became larger, but I feel totally happy with the result . More