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Sterling McCall Honda
Kingwood, TX
872 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 872 reviews
May 17, 2025
Service rescheduled to Saturday because time wasn't available to address my issues. Saturday i drop my car at 9:20am. Specifically requested battery to be replaced when handing keys off to Angel (Servi available to address my issues. Saturday i drop my car at 9:20am. Specifically requested battery to be replaced when handing keys off to Angel (Service Rep). Received video of inspection, identified blown fuse to fix windshield wiper fluid issue. Part unavailable for electronic lock for door issue. Called 5 times to speak with rep, left messages, never received call back or text, spoke with Service Manager said they would do diagnostic to determine rattling in backseat passenger side. It was 4:30pm still no callback from Angel. Was again told message would be delayed and I insisted on remaining on hold as Service Dept expected to close at 5pm. Attendant came back said Angel had tried to call me but was unable to as number didnt work, yet received video inspection. Tech in video indicated that battery was replaced yet battery was not replaced. 8hours and only thing truly accomplished was a fuse was replaced! By far the worse experience I've had and thats saying a lot being I have had a horrible experience with Big Star which is why I came to Sterling McCall. At this juncture I doubt a diagnostic was truly completed for the backseat rattling noise, I think it was pencil whipped and told that all three seatbelts need to be replaced. I am seriously considering changing brands as Honda's quality has taken a nosedive. More
by TGerard79
Employees Worked With
Angel (Service Rep)
May 16, 2025
Very pleasant, helpful and welcoming. I appreciated not being “pestered” as I had felt at another dealership! Felt they were very honest! I appreciated not being “pestered” as I had felt at another dealership! Felt they were very honest! More
by Sharonysimpson
Employees Worked With
Hiser, Roger, Kim Eddy
May 15, 2025
Jesse Ybarra is an exceptional service manager! I continue to buy Hondas because of his quality of service! Sterling McCall Honda Service Department. does great work-they are reliable and q I continue to buy Hondas because of his quality of service! Sterling McCall Honda Service Department. does great work-they are reliable and quick to get my car back to me in perfect working condition. I won’t go anywhere else! More
by Wshall16
Employees Worked With
Jesse Ybarra
May 14, 2025
Very professional staff, excellent customer service, Jose was my adviser today as always , thank you so much, I don’t know mechanical team but they doing great job!!! was my adviser today as always , thank you so much, I don’t know mechanical team but they doing great job!!! More
by luisca7936
Employees Worked With
Jose my adviser , Frank Isede, Kim Eddy
