Group 1 Acura Southwest Houston

Friendly and timely service, ranking of vehicle’s issues prioritizing and letting customer know the bottom line. prioritizing and letting customer know the bottom line. More

This dealership provides highly trustworthy, effective auto repair work on Acuras. They’re also very good at communicating with customers. auto repair work on Acuras. They’re also very good at communicating with customers. More

David Gilbert, my regular advisor, was going to be out but had my order ready to go and Don took care of me. Kaylan made the loaner go fast and easy so I was on my way in just a few minutes. They wrapped but had my order ready to go and Don took care of me. Kaylan made the loaner go fast and easy so I was on my way in just a few minutes. They wrapped up my windshield replacement in a few hours and I was back on the road in my car early in the afternoon. I will only go to Group 1 for service in my Acura. More

The people at the dealership were very professional and friendly they let know what my car needed and what they recommended. friendly they let know what my car needed and what they recommended. More

Service the service was really good and they found some stuff that needs attention and they were very nice to explain to me every single detail what’s gonna happen and how urgent it is or important to do i stuff that needs attention and they were very nice to explain to me every single detail what’s gonna happen and how urgent it is or important to do it right away and pricing and everything so I really like the attention they gave me and they understood that at the moment I couldn’t do any of the repairs because I just don’t have the money, but they were very nice to explain to me anyway More

Excellent service excellent customer service excellent customer service agent excellent communication excellent explanation excellent information customer service agent excellent communication excellent explanation excellent information More

Love the service at this dealership. Brandy is an awesome service rep and the technicians are great too. Will always come here for service on my Acura!! I have some really good coupons o Brandy is an awesome service rep and the technicians are great too. Will always come here for service on my Acura!! I have some really good coupons on Facebook also. More

The service advisors at this location are always so friendly. No pushy sales tactics so that's a plus. friendly. No pushy sales tactics so that's a plus. More

Excellent service from dropping off to picking up my MDX. Keeps you informed throughout process of work. One word for Acura service is HALLELUJAH Keeps you informed throughout process of work. One word for Acura service is HALLELUJAH More

I am very disappointed in my experience with this dealership. I was told I was approved for purchase under what I wanted to put down and within my monthly budget after I went in to test drive and sig dealership. I was told I was approved for purchase under what I wanted to put down and within my monthly budget after I went in to test drive and sign for purchase I was informed that what I was told by Derrick was incorrect. It was a ploy just to get me there, I had to come by with a quarter more in down payment. Grateful I had the funds otherwise it would have been a complete waste of time. After I signed purchase documents I was harassed and threatened while at work to make the payment. Multiple calls and texts were made telling me the car was about to be sold and taken to different dealership. All while I was work! I was told the car would be delivered then last minute informed that was no longer possible, I had to uber. I have expressed my concur and experience with management and only been told “I’m sorry”! I wish I would have just walked away! Buyer beware More