Stephen Wade Toyota

My rating of "great" for the overall experience is based primarily on my dealings with salesman Mike DuFresne. I came in and and spoke to him extensively during several visits over a period of mon is based primarily on my dealings with salesman Mike DuFresne. I came in and and spoke to him extensively during several visits over a period of months while I was deciding what I wanted (I wasn't yet ready to buy anything). He was extremely helpful and not in the least bit "pushy", which I really appreciated. When I was finally ready to actually buy I came in was met out on the lot by another salesman (Armando Garcia) who was more aggressive, and who let me know only after quite awhile that DuFresne was out sick that day and would also be gone the following day (I had told him at the start about wanting to talk to DuFresne). Since I was ready to buy and was leaving for a trip in a couple of days I went ahead and made the purchase that day, in spite of the fact that I didn't really feel all that comfortable with his veracity. I then had relatively minor dealings with the service department for "intallation" of an optional protective coating, and my impression of them is tentatively favorable (though I don't know if that will hold when it comes to repairs/service work in the future). Overall, I can heartily recommend the dealership with respect to Mike DuFresne only, since that is who most of my dealings were with (I'm not so sure about Armando Garcia, I don't know anything about the other salesmen and the service dept is mostly an unknown at this point). More

I purchased a used Mazda Miata during December. A problem developed the day after delivery and the car was repaired in a timely manner. I am very pleased with my purchase and the service I received both from developed the day after delivery and the car was repaired in a timely manner. I am very pleased with my purchase and the service I received both from the Toyota showroom and the Mazda repair shop. Thanks for making this a good experience. Tony Dukes More

We bought a new car from Stephen Wade which we assumed was a 2013. However, when we got it half way home, we realized it was a 2012. We called the dealership and talked to Todd Matthews. He was very co was a 2013. However, when we got it half way home, we realized it was a 2012. We called the dealership and talked to Todd Matthews. He was very concerned we were not happy and let us bring the car back and trade it for a 2013 model. Jim Anderson was our second salesman and he was very knowledgeable and helpful about the details of the new vehicle. We were very pleased with their quick response to our issues. I would recommend this dealership and these two men to any buyer. More

We gave a good on price, because we know what we are buying, just wish there was a little room to bargain. This is now our 4 Toyota . buying, just wish there was a little room to bargain. This is now our 4 Toyota . More

We like this dealer and their service over the years. Dave Edwards was very good to work with. (The service people are always very helpful, friendly, and professional.) The one thing I will never get Dave Edwards was very good to work with. (The service people are always very helpful, friendly, and professional.) The one thing I will never get over, though, is the trade-in we got for a brand-new VW Passat TDI -- Motor Trend car of the year and top of the line -- it had everything. We would have gotten at least $5,000 more at CarMax which is why we have always dealt with CarMax and we always will in the future. CarMax is always fair and doesn't take advantage of people. I think Dave's boss sensed that we were too lazy (my husband has cancer and chemo-brain) to drive the VW to Las Vegas and he took full advantage of that to rip us off. As far as the Prius V, I think the price was pretty fair. They didn't deal at all but I know from the research I did that they weren't too far out of line. We like the Prius V very much. More

All of my preliminary investigational work on pick-ups All of my preliminary investigational work on pick-ups was accomplished during the two weeks prior to my visit. Had an idea what I wanted, but wasn' All of my preliminary investigational work on pick-ups was accomplished during the two weeks prior to my visit. Had an idea what I wanted, but wasn't sure of all the specific details. I contacted Mike Dufresne via email for some answers and a couple days later, dropped in to discuss various options. I asked for Mike specifically when I arrived and recieved a warm welcome from all of the employees. Details of the various Tacoma models were discussed and a decision was made that same day. Mike was very helpful and patient in answering questins and interjected additional information when needed. This was not the "usual" experience with automobile dealers. It was pleasant and satisfying. Except for all of the "mandatory" paperwork. That was not expected that since it was a cash transaction. More

Armando was great. He didn't pressure us at all, but Armando was great. He didn't pressure us at all, but complied with all of our concerns. He was knowledgeable and friendly. We will definitel Armando was great. He didn't pressure us at all, but complied with all of our concerns. He was knowledgeable and friendly. We will definitely return to work with him in the future. Candace also as great. The entire atmosphere at Stephen Wade is so much better than what we dealt with over the years in Las Vegas. Please give everyone a raise. Rob and Nancy Gardner Mesquite, NV More

I was shopping for a new Toyota vehicle up north but couldn't find what I was looking for. Stephen Wade dealership was always in the back of my mind. I have purchased a Toyota Camry there in 2004 and wa couldn't find what I was looking for. Stephen Wade dealership was always in the back of my mind. I have purchased a Toyota Camry there in 2004 and was very impressed with their service. I made a right decision to come back to Stephen Wade dealership! Mike DuFresne and Candace Abbot were very professional, extremely friendly and willing to go an extra mile to help me with finding a car and financing. Thank you so much for your help! More

Excellent experience. Jim was 100% concerned with my needs and desires. He went the extra mile to find me the car I wanted. When we agreed on the right vehicle, he was quick to get it detailed and ready needs and desires. He went the extra mile to find me the car I wanted. When we agreed on the right vehicle, he was quick to get it detailed and ready for me to drive home. I could not be more satisfied. More

We have been dealing with Stephen Wade for the past 15 years. As we were waiting for out 2012 Toyota Tundra to be serviced, we decided to "browse" at the Prius. We did not go to purchase a new vehicle, bu years. As we were waiting for out 2012 Toyota Tundra to be serviced, we decided to "browse" at the Prius. We did not go to purchase a new vehicle, but Jim approched us very tactfully and kind and ask us if he could help us and offered for us to test drive the new Prius. He was not "pushy" at all and we felt very comfortable with him and his showmanship. Needless to say we purchased a 2012 Toyota Prius. Jim, as well as Jared Wade took the time to show us each feature in the car and how to program each item. We truly appreciate Jim as he spent more time explaining the features to us than any other salesperson in the past. Jim made the process of purchasing our Prius very smooth and efficent. Thank you so much to Stephen Wade and the fine salesperson Jim is, as he was very considerate, kind and efficent. We would highly recommend Jim to any of our friends considering purchasing a new vehicle, as this was a very pleasurable experience. More