Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Warrantee Service I was very impressed with Mike (I don't remember his last name) who coordinated the service to me. He was efficient and friendly. He kept me informe I was very impressed with Mike (I don't remember his last name) who coordinated the service to me. He was efficient and friendly. He kept me informed of progress during the oil change and repair of the right rear door. Unfortunately, the key fob needed to be replaced and there wasn't another in stock. When it came in he let me know and my return visit was handled efficiently, again, and I was on my way. All told it was a pleasant experience, including the wait your visitor lounge, thanks largely to prompt help from Mike. This was our second car purchased from this dealer and I will be back when it is time to replace this one. Thanks for the help. Ron Jacob More

Change oil on my Jeep Real helpful. Good attention. Knowledge good service and good manners. Rapid return of my vehicle. Overall good service and good customer service. I Real helpful. Good attention. Knowledge good service and good manners. Rapid return of my vehicle. Overall good service and good customer service. I know I can trust my futures Maintanance on my Jeep. Mr Montana was very helpful. Thanks you More

Great experience Zack Throckmorton provided excellent customer service. He was able to help me find a vehicle within my budget. I would definitely recommend him. C Zack Throckmorton provided excellent customer service. He was able to help me find a vehicle within my budget. I would definitely recommend him. Chrysler Dodge Jeep Ram still has quite a few affordable, used vehicles. If you've been affected by the Hurricane and find yourself having to buy a new car, I would advise visiting this dealership. More

Jake Huffin is Awesome! When my wife and I entered the dealership, my wife was feeling dizzy so she sat down at the nearest location. She has health issues that she battles o When my wife and I entered the dealership, my wife was feeling dizzy so she sat down at the nearest location. She has health issues that she battles on a daily basis. Jake saw that my wife seemed to be having some discomfort and came to check on her. He assisted us in finding a vehicle after ensuring my wife was ok. He was extremely patient with us and we had given him a list of about 6 vehicles to look at. He pulled the first car up to the front so my wife didn’t have to walk far. As we walked outside, I noticed a Jeep Compass in my wife’s favorite color. She instantly fell in love and the rest is history. Jake made us feel comfortable right from the beginning all the way through to the end. He even reached out to us a couple days later to ensure we were satisfied. Awesome job, Jake! On a side note, most of the management could learn a thing or two from Jake concerning how to deliver excellent customer service. If it wasn’t for Jake, we would have walked. The management caused us to waste 6-1/2 hours there while they tried to figure out how assist us without actually speaking to us. However we were so happy with Jake, we went back and purchased a used vehicle from him also. As long as Jake is employed there, we will continue to work with him. More

Great customer service Michael McHugh was very professional, knowledgeable, and explained every aspect of what job he was going to perform on my car. He even contacted me t Michael McHugh was very professional, knowledgeable, and explained every aspect of what job he was going to perform on my car. He even contacted me to explain of other work that would need to be in the future while he performed the 27 point check. Was very pleased with the service!! More

Amazing Service Another amazing trip for service. I went in for an oil change but saw that a pinion seal was leaking. Not only was my truck immediately repaired but t Another amazing trip for service. I went in for an oil change but saw that a pinion seal was leaking. Not only was my truck immediately repaired but the oil was changed, water pump replaced (due to recall), all additional recalls complied with, and my truck completely ready to go for an upcoming trip. A special thanks to Rebecca for being able to get my truck in for service in such a short period of time! More

2018 Ram I am enjoying my new truck and the dealer has taken care of all my concerns. I would recomend this dealer to others in the area. I am enjoying my new truck and the dealer has taken care of all my concerns. I would recomend this dealer to others in the area. More

Quality Service Michael, Ken and Dan ( Shop foreman) are truly outstanding service providers. Michael and Ken went out of their way to get my jeep's problem confirme Michael, Ken and Dan ( Shop foreman) are truly outstanding service providers. Michael and Ken went out of their way to get my jeep's problem confirmed because on the day I went in , without and appointment, they were slammed with cars yet they took time to verify my concern. The day I took it to the dealership,they made an effort to quickly process it and get me a ride back home. Pick up was the same. The paper work was finished and waiting, my vehicle was left running to let the air conditioner work and I was quickly on my way. Everything was clean and correct. When I got home I noticed I had failed to get the Bonus refund because I had not thought to ask for it. I went back and even though the payment had been made, they reprocessed the bill giving me the discount. They are people and service oriented and always with a smile. More

Recalls Got me in early and out in 2 hours. Awesome service. Super services and great staff. Keep up the great work and great service. Awesome! Got me in early and out in 2 hours. Awesome service. Super services and great staff. Keep up the great work and great service. Awesome! More

Good experience Taken care of very well, even with the issues that came up. Little frustrating at times but overall happy with the results. Everyone was nice and help Taken care of very well, even with the issues that came up. Little frustrating at times but overall happy with the results. Everyone was nice and helpful. Thank you More