Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Very disappointing experience!! Found a pre-owned vehicle I was very interested in but sales staff was unable or unwilling to provide ANY information I asked for. I asked to see the 129 point inspection but I was very interested in but sales staff was unable or unwilling to provide ANY information I asked for. I asked to see the 129 point inspection but was told the form “was really long” and couldn’t be emailed. Then I asked for the service records (online description says they are available) and I never heard back. Sent a message requesting a Sales Manager contact me and never even received a response. Could have been an easy win but I guess they weren’t very interested in making the sale. Reading some of these other reviews, that’s probably a good thing for me. More

They got a new Jeep Wrangler in their lot with literally everything I wanted and nothing more that I didn’t want. I contacted them the next day and asked them if I could put a deposit down for them to hold everything I wanted and nothing more that I didn’t want. I contacted them the next day and asked them if I could put a deposit down for them to hold it until I could get there because I live 6 hours away. They wouldn’t let me put a deposit down and tried to start putting together the deal via email. I sent them pictures of my trade in and everything. I never got a response back for the day so then I decide “forget the slow salesman, I’ll order it online”. So I did all the steps for the express purchase including the credit check and submitted it. I never got a response back from that either and now the Jeep is no longer available because they already sold it. And they still haven’t contacted me back about any of it, not even to tell me it sold out from underneath me. More

Never buy a car here! I just bought a 2013 Mustang convertible today from this Ft Walton Dodge dealership. For the most part I was ok with the process. Then things kind of I just bought a 2013 Mustang convertible today from this Ft Walton Dodge dealership. For the most part I was ok with the process. Then things kind of went sour. 1st, the car was dirty. 2nd, they said my credit was fine but they had never pulled my credit report. 3rd, once we got things figured out and signed and they told me they only had one key FOB but when I was about to leave and the salesman (James “The Aussie” ) tried to use the key FOB to unlock the car and it wouldn’t work, he just walked off. I asked him if the car had gas and he replied “maybe a quarter tank”. Earlier he said he only had one key and if I wanted another one it would be at my expense. James was a very nice person but that’s where things went bad. I would have expected a “great” dealership to say “Thank you for buying the car, we will get you a key FOB that works”. Never happened. I cannot recommend this dealership. 😡 Now I know why this dealership has such a low rating with consumers. BTW, I found trash in the console and glove box. 😡. Like the car, didn’t like the process. It’s like they said “business is good, forget about customers opinions. I looked at their Better Business Bureau’s rating and this dealership has an “F” rating, the worst rating the BBB has. Stay away from Bobby Cathey, he is one of the main culprits not fully disclosing details on purpose. Stay Away! More

We went to look at a car that was posted on their website. From the beginning when we met Howard, our sells guy, he was not friendly or overly kind. We liked the car but wanted to talk numbers. He wa website. From the beginning when we met Howard, our sells guy, he was not friendly or overly kind. We liked the car but wanted to talk numbers. He was very argumentative when I told him that according to KBB the car was over priced. I got the KBB information FROM THEIR WEBSITE!!! They were low balling me on my trade in and finally we came down to a $278 difference but I was at my max budget and told them I could not go higher. The manager had the audacity to say to me “if $278 makes your budget tight, maybe you shouldn’t be car shopping.”I felt so disrespected. I wouldn’t want to buy that car from them if it cost $1.00! When you are about to spend thousands of dollars somewhere you deserve to be treated so much better. More

I have recently purchased my first car and the I have recently purchased my first car and the dealership deceived me into signing up for extended warranties. I realized what I had done as soon I have recently purchased my first car and the dealership deceived me into signing up for extended warranties. I realized what I had done as soon as I got home and reviewed the paperwork. The next day after purchasing I went to the dealership to cancel (I have photos of the cancellation request forms ). I went in to the dealership to check on the status 6 weeks after I canceled and was yelled at by a manager from across the store that it could take 6 weeks, that he had processed the paperwork and I should receive the refund any day. It’s been two months now and still no refund so I found the number for the warranty company and they said they never received any cancellation request forms from the dealership. I have filed a complaint with the better business bureau and emailed the photos I have to the warranty company. I know I have been naive and too trusting of others but I am really appalled at the indecency of the people working at this dealership and I feel very taken advantage of being a young first time car buyer. More

Kassie Stuwart was our sales person and she was amazing. Found the exact jeep I was looking for so when you go ask for Kassie Found the exact jeep I was looking for so when you go ask for Kassie More

Horrible dealership Just plain out horrible. They don’t work with you, they lie about everything possible and they put you in cars that are unsafe for your family and the Just plain out horrible. They don’t work with you, they lie about everything possible and they put you in cars that are unsafe for your family and then blame you for it. If you have any sense go somewhere else and spend your hard earned money. More

Service appointment Made an appointment for service on my Jeep. Service was completed at the time promised. Staff was professional and courteous. Phone call reminding of Made an appointment for service on my Jeep. Service was completed at the time promised. Staff was professional and courteous. Phone call reminding of service on prior day, and follow up phone call the next day. Will recommend service to future customers. Area was clean and welcoming to customers. More

Terrible, Terrible, Terrible! They consistently get grease inside the vehicle EVERYTIME we take it to them for service. It took them 5 visits to try and fix the airbag warning lig They consistently get grease inside the vehicle EVERYTIME we take it to them for service. It took them 5 visits to try and fix the airbag warning light problem, which still may or may not be fixed. They did a repair on a headlight that was terrible and then denied trying to glue it after they broke the internal wire harness and wanted me to pay for a new $1100 headlight. More

Terrible workmanship and they LIE! Run from this dealership! Since last summer (around June of 2018) we have had an issue with the Airbag warning light coming on intermittently. We took the van to Our Ft. Walto Since last summer (around June of 2018) we have had an issue with the Airbag warning light coming on intermittently. We took the van to Our Ft. Walton Beach, FL Chrysler Dealership the end of August of 2018, but they could not duplicate the problem. They messed with the connections under the seat and gave it back. The van was returned with some grease, not a lot however, on the carpets & door inside of the van. I cleaned the grease and washed & vacuumed the van. The airbag warning light problem was not eliminated and was still very random. It slowly became less & less random and then we experienced a problem with the vehicle making a strange noise coming from the front end/engine compartment. We took the van back to the same dealership in November of 2018 and the service center found the issue with the front end noise and fixed it. Unfortunately they again could not duplicate the airbag warning light coming on even though they could see there was a non-active code for it stored in the computer. They again reseated the connectors and gave the van back only this time it had even more grease inside the van on the carpets & other areas of the interior. This time I had the van professionally detailed to have the grease removed. The random problem with the airbag warning light slowly became less & less random until almost every time I drove the van (my wife is the main driver for this vehicle) the warning light would eliminate. The wife also noticed the seatbelt warning light would also randomly illuminate and the left side headlight would flicker once & a while. In April of 2019 we took the vehicle back to the same dealership. They again could not duplicate the problem with the airbag & seatbelt warning lights. They did replace the HID Ballast, TIPM and bulb for the left side headlight however. They said that these parts normally fail for our vehicle and commented about a aftermarket replacement bulb that I put in the headlight in 2018 after the OEM part failed. The extended warranty we had on the van covered most of the $1k+ bill, but we were still left with a $400 bill and again grease inside the vehicle on the headliner, sun visor and passenger floor mat. I complained about it to our service adviser and he spoke with the service manager. Two days later I got a phone call tasking if we could bring the van back in to have the grease cleaned. We scheduled that cleaning for the following week. I then drove the van and the airbag warning light came on right away. I was able to duplicate the problem by switching the seat position to memory 2 (my seat position) and bouncing on the seat. I took the van to the dealership and showed it to our service adviser. He was able to see the problem and said they should be able to fix it now that it was reproducible. My wife and I then also noticed condensation in the left side headlight assy. On 5/2/19 we again dropped off the van for service with three items 1. Airbag warning light 2. Condensation in the Left side headlight 3. Grease inside the vehicle A day later we get a call that they again messed with one of the connectors under the drivers seat that appeared to be lose and the airbag warning light went out and they cannot get it to turn back on. Then they said that they needed another TIPM because the left side headlight didn’t work again. It was working fine when we dropped off the van, but now it doesn’t work. The next week we get another call stating that the headlight assy needed to be replaced because the wiring inside the headlight was faulty and it would be ~$1,100! At this point I drove to the dealership and spoke with the service mgr. He couldn’t tell me if the wiring was open or shorted, just that supposedly pwr was going into the wire harness but not out. He admitted that it worked fine when we brought the vehicle in, but now it doesn’t. It told him I would purchase & possibly replace the headlight assy A/R myself. I told him use to be a mechanic in my younger years and still am very competent when it comes to working on cars. He graciously offered to replace the headlight assy at N/C if I supplied him with an aftermarket assy. I picked up the vehicle the next day (after they cleaned the grease out of the inside of the vehicle) and brought it home. When I got home I inspected their work and found that they did indeed remove and repair the headlight assy. There is glue drippings on the top side of the lens and it looks like a complete amateur basically poured clue over the seam and just let it drip down the inside of the assy. A TERRIBLE job. Not something I would expect from a dealership. It also tells me that they did indeed remove the headlight assy and possibly damage the wiring inside…Then they tried to get me to pay for a new assy and hide their poor workmanship. I also noticed that the wiring for the TIPM was not routed properly and they left an inline fuse just hanging in space without securing it. They also tie wrapped a wire bundle to the wire harness for the inline fuse adding more weight to the unsecured harness. Also the main pwr lead for the TIPM was not re-secured for strain relief properly. In addition it looks like they may have damaged the pwr lead from the TIPM to the inline fuse. This is just what I can see from opening the hood and not even taking anything apart. I have pictures if you would like to see them. I also noticed that they changed the complaint we gave from condensation in the headlight to headlight blown on the receipt for the van. The headlight was working properly when we took the van in May 2nd. The Headlight assy just had condensation in it (which it didn’t have when we took the van to them in April). At this point I am not sure what to do about the headlight assy, except take it apart myself and troubleshoot it. Based upon the quality of work from Chrysler Dodge, Jeep Ram Ft Walton Beach, FL I don’t trust them to take responsibility for the damage and poor workmanship of the headlight assy nor do I trust them to be able to work on the van w/o getting more grease inside of it. I do not know yet if the random airbag warning light issue is completely resolved. I can say that it didn’t illuminate on me when I drove the van back home from the dealership. Fingers are crossed on this one since the airbag system is a VERY important feature form me, my wife and my son to have in proper working order when we are in the van! I contacted Alexander @ Chrysler Customer Care about the damaged, $1100 headlight and they then spoke with Chrysler Dodge, Jeep Ram Ft Walton Beach, FL who is now denying that they tried to repair the headlight assy. They said that they would have never have tried to glue it and insist that someone (namely me) tried to repair it. Chrysler in Crestview will not even look at the problem. So now I am stuck with either going back to Chrysler Dodge, Jeep Ram Ft Walton Beach, FL or performing the repair myself. Terrible customer service from ALL of Chrysler, but especially Chrysler Dodge, Jeep Ram Ft Walton Beach, FL! NEVER again will they have me as a customer! More