Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Dropped off my truck on Thursday (11 Aug). Called Monday morning and afternoon. Called Tuesday morning and afternoon. Sent an email this morning (17 Aug). Apparently the service advisor Called Monday morning and afternoon. Called Tuesday morning and afternoon. Sent an email this morning (17 Aug). Apparently the service advisor and/or tech is not available and nobody has any clue as to what is going on with my vehicle, according to the person that answers the phone. It has been 7 days now no one has called. More

Great sales department but the service department is the polar opposite of service excellence, poor communication between service teammates and clients, don’t bother making an appointment for a time slot ju polar opposite of service excellence, poor communication between service teammates and clients, don’t bother making an appointment for a time slot just drop the vehicle off, as for me I would run from this place and never come back, find yourself a dealer service that are courteous, professional and honest. More

This place is a big dealership scam. Eric from finance is a fraudster be aware!!!! Eric from finance is a fraudster be aware!!!! More

Vehicle was available at price listed on website. Our trade in was fairly valued after negotiation and since we had a preapproved loan through our credit union, financing was easily resolved. Vehicle Our trade in was fairly valued after negotiation and since we had a preapproved loan through our credit union, financing was easily resolved. Vehicle we purchased is still in factory bumper to bumper warranty for approximately 1 year or 16000 miles and powertrain warranty for approximately 3 years of 40000 miles. Additional surprise items that were added to the bill of sale after an agreed upon price such as Perma Plate and Theft Recovery were removed at our request. Be sure to review completed itemized bill of sale before signing it. Since we did not finance through the dealership, we cannot address this item. More

DO NOT TAKE YOUR VEHICLE TO THIS PLACE FOR SERVICE! ! On 18 May 2022 I scheduled a appointment for Wednesday 24 May 2022 for 8am to have a basic Transmission service. I took off work as this is my only ! On 18 May 2022 I scheduled a appointment for Wednesday 24 May 2022 for 8am to have a basic Transmission service. I took off work as this is my only vehicle and dropped it off before 8am on Wednesday. I called at 11am to get a update only to find out it hasn’t been looked at but that they will get it in the shop soon. I called back at 6pm for a update only to find out it would be Thursday morning before they could service it. Thursday morning around 9am I called to see what’s going on only to find out they are a little backed up but they would get it in to the shop very soon. By 6pm Thursday evening I called to get a update only to find out that they can’t get to my vehicle until Friday morning. By this point I getting upset as I’m out of work and don’t have a vehicle and nothing is happening. I called Friday 27 May 2022 at 9am and guess what? They still haven’t looked at my vehicle. At this point I’m beyond pissed and told them not to touch my vehicle as I’m taking it to a place that honors a scheduled appointment date and time. I picked up my vehicle today and will NEVER go there again!!! What a bunch of incompetent people. Stay away from this place!!!!!! More

Unfortunately, this organization is highly unethical. I am not usually one to give reviews on anything, but this needs to be addressed. I have purchased multiple vehicles in my lifetime, and most were br I am not usually one to give reviews on anything, but this needs to be addressed. I have purchased multiple vehicles in my lifetime, and most were brand new. I will provide you with some numbers that will help you understand what this dealership is doing and warn you about what to look for before purchasing a vehicle from them. I traded in a 2018 chevy Silverado for a 2022 ram 2500. During negotiations, we agreed upon an out-the-door price of $70,054.00, this was a struggle even from the 73,500 they wanted for the vehicle, but it is what it is. We also agreed upon my trade in the valuation of 30,000, of which I owed 23,000. This should have left me with 7,000 off the purchase price agreed upon. Bringing the total down to 63,054.00. They brought one piece of paper with the payment amount of 1,051.00 a month. I signed, not thinking anything about the payment, considering I was worried more about the vehicle's overall price. They did not give me any paperwork regarding the financing that day and said I would receive it in the mail. They also said they would be paying the tag and tax in Alabama. They did not pay enough tax to Alabama, and I did have to fork out cash to finish paying the taxes. They did pay Florida state tax which I might get compensation for, so I won't harp on that too much. The paperwork I received from the lender did not include much financial information. At this point, I went digging because it did not seem right. Come to find out; I was financed for over 75,000; I was a little bit shocked, to say the least. I dug further to try and find out how this happened. It appears I was lied to, and he lied directly to my face. How do you expect repeat business when you are lying to people. They charged me the full price for the vehicle after the negotiation of 73,500, then added we agreed upon 70,000, and then came the BS charges, which I will list below. Perma Plate – 1,529.00 (this is literally nothing but scotch guard and wax) Electronic registration filing fee – 151.00 Predelivery service charge – 995.00 Sales tax (should have been included in the out-the-door price) – 1,002.35 County tax (Also should have been included in the out-the-door Price) – 895.32 Title registration- 171.25 Service contract (was never even mentioned or agreed upon)- 2,747.00 Tag agency fee – 79.00 Sales tax on Ancillary Products (whatever that is) – 192.29 For a total of ( $7,762.21 ) IN FEES!!! I am still trying to find out where the other 5,000 came from to get the financed price of 75,000 I am absolutely appalled at the ethnicity of this organization. I buy a vehicle every 3 to 4 years because of the mileage I put on them. The only reason I gave these numbers is so people can understand what they need to be looking for at this dealership. I was flat-out lied to, and I can't stand that. The cost is upsetting, but it doesn’t bother me as much as being lied to. I hope this information can help someone if you decide to buy a vehicle from here. On the other hand, I will never do business with step one automotive group again. More

I inquired about a new Jeep Wrangler, never heard from them. No sales contact, email, text, nothing. I guess they are selling all they get so no need to seek new customers. them. No sales contact, email, text, nothing. I guess they are selling all they get so no need to seek new customers. More

Was very disappointed with the service department had appointment scheduled for 17 Mach at 0830 took them almost three hours to get my truck in the bay for service. No one briefed me about the delays I w appointment scheduled for 17 Mach at 0830 took them almost three hours to get my truck in the bay for service. No one briefed me about the delays I was experiencing only thing I was told thaht they were waiting on the proper technician and that was about 2 hours after I checked in More

Would NOT recommend this place to anyone. After taxes I paid 31k for a used Jeep Grand Cherokee. It was “certified” meaning was supposed to be inspected thoroughly to be certified. Well after After taxes I paid 31k for a used Jeep Grand Cherokee. It was “certified” meaning was supposed to be inspected thoroughly to be certified. Well after purchasing it I noticed the rear door lock didn’t work and it shook horribly at 75mph and up to the point I couldn’t drive it on the interstate. Their test drive route doesn’t allow highway speeds. I took it back for them to fix it and after a WEEK of them having it I got it back and it still shook and they said they replaced the motor mounts because that is what they “thought” caused the shaking and a door lock actuator for the lock. Well I had to drive an hour back to them and sit and wait while they tried to balance the tires and it fixed it. And here I am a month later and the engine is tapping and transmission is shifting weird. Also the automatic lift gate is crooked and they tried to “adjust” it but couldn’t get it straight and I was told to take it to a body shop to have it looked at and here I am having to pay 450$ to have it fixed because well it’s been hit in the rear before and the hinges are bent. But it was inspected so well to be certified lmao. The salesman was awesome and deserves to work for a more honest place! And I’ve sent texts to the sales manager and he hasn’t text me back. Beware guys and gals. More

Arrived for oil change and tire rotation at 7:00 AM today. Second in line for service and it 2hours to complete the work. The length of time did not upset me as much as the rudeness of the customer se today. Second in line for service and it 2hours to complete the work. The length of time did not upset me as much as the rudeness of the customer service tech. After 4 years of servicing my Jeep, I will never return for any service. They are the worst!! More