Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Made an appointment on the dealership’s website, wheel speed sensor issues on a truck under warranty….so the ABS system doesn’t work. Arrived for the appointment to be told, the dealerships own website a speed sensor issues on a truck under warranty….so the ABS system doesn’t work. Arrived for the appointment to be told, the dealerships own website appointment process doesn’t work. Sounded like I was the second person with a scheduling issue today. However, I came in for a recall issue last year….and remembered I had the SAME ISSUE. The problem is systemic and customer service is not a priority. I won’t get burned again. Left there feeling like it was somehow my fault…no accountability, it’s a system issue. Maybe get back to basics with customer service…the dealership brand is built on reputation not the product being sold. More

ABSOLUTELY HORRIBLE CUSTOMER SERVICE! Nobody wants to help or call back. After 30 days my trade in vehicle is still not paid off… nobody wants to call back. Not to mention two weeks after Nobody wants to help or call back. After 30 days my trade in vehicle is still not paid off… nobody wants to call back. Not to mention two weeks after buying a BRAND NEW durango, nobody wants to help with that either. More

So… purchase a pre owned 2022 gladiator with 2800 miles. The salesman, Collins was awesome! The big stars go to the service department! Was having a problem getting all the documents I requested. Spoke wi The salesman, Collins was awesome! The big stars go to the service department! Was having a problem getting all the documents I requested. Spoke with Whitley Stoudmire and DP Mitchell, both in service, and received exceptional service. They both went way above and beyond to help resolve my issues and make my purchase a positive experience. I will definitely recommend them for any service know how well I was treated! Can’t thank these folks enough. More

There are lots of dealers in the area. I suggest going to a different dealership if you want legit, trustworthy service. Plenty of other places to buy cars, and there are many service shop I suggest going to a different dealership if you want legit, trustworthy service. Plenty of other places to buy cars, and there are many service shops in the area that won't hurt your car more More

Showed up with no appointment for oil change recall and repairing a sunvisor under warranty Montana was fantastic had me in and out of there in an hour very pleased with the service I received A ++++ !!! T repairing a sunvisor under warranty Montana was fantastic had me in and out of there in an hour very pleased with the service I received A ++++ !!! Thanks. Noah More

I purchased a used 2020 Ford Fusion several weeks ago from this dealership. I have yet to receive my bill of sale, lender papers, and warranty papers. I have tried to contact the dealership and also the from this dealership. I have yet to receive my bill of sale, lender papers, and warranty papers. I have tried to contact the dealership and also the corporate office for 2 weeks and never get anyone to respond back to me at all. They talked me into a 5 year warranty that I have found out was not a warranty at all. They said it would be through Ford as a certified car but the bank that did the financing said it was service agreement thru this dealer which basically has no value at all. The salesman won't even answer my calls or text. I have left messages I was not paying the $2800.00 for a so called warranty. Now the bank is involved to recoop this 'additional' profit that I have stated I will not pay. No paperwork has been emailed or mailed to me yet. Buyer beware of the way this company operates. Now it has been 35 days and I just received a warranty card in the mail that states the name of the so called warranty company. After research I found out that this company is a scam with BBB review rating of 1.16 with 1.0 as the lowest score possible. I still have never received any kind of contract stating the coverages of this 'warranty' company. But according to all the reviews they don't cover anything and every review I read say it is a scam operation. So beware of how this dealership treats their customers. I was cheated out of several thousand dollars for a warranty that was not what I was told it would be. DO NOT buy any kind of warranty thru this dealership. They refuse to even respond to any request you might have concerning an extended warranty after you buy the vehicle and refuse to cancel it and refuse to even talk to you after you leave the dealership and they have your money. It has now been 3 months and I never got a refund for a cancelled warranty. The warranty company said they sent the refund to the dealer and the check was cashed 5 weeks ago by the dealer but the dealership never sent it to me or the bank. And of course the dealership won't respond to me concerning this. They just kept the money and I am out thousands of dollars. Buyer beware! More

The worst Service Department I have ever experienced. I recently called while on the road returning to Fort Walton Beach to report a severe transmission problem. The Service Department was kind enough I recently called while on the road returning to Fort Walton Beach to report a severe transmission problem. The Service Department was kind enough to give me an appointment for a Friday morning at 0700. I waited until Saturday at noon to call and ask about my vehicle. The service Rep told me they are a little backed up and their transmission specialist could not even LOOK at it till Monday!!!!! I asked why I was not contacted to tell me and their reply was...oh, I texted you. SERIOUSLY...Texted me!!!??? I took my truck in before, to this same group, to have my parking sensors looked at. I was told that there were too many wires in my after-market bumpers to even try to look at my sensor problem...TOO MANY WIRES! Another time (recently) I took my truck in to have some dash parts replaced and when I received the vehicle back, my horn was not working. When I had a separate vendor look at my horn, it was discovered that the wires were replaced backwards! To make matters worse...EVERY time I call and set a service appointment...I am hounded by the Sales Department wanting to talk to me about what vehicle I was looking for to purchase. I have had this happen four (4) times and when I respond to tell them I am only working with service and I have no interest in a new vehicle; I am told that they will make a note and not call me again. Yet EVERY time I contact service, my phone is blown up by them asking about my new car interest and could they please text me!!! I have learned that scheduled appointments for service does NOT mean your vehicle will be looked at that day, or even that week. This is unacceptable and amateurish. I would NOT recommend Step One to any of my friends or business colleagues. More

Took my car in for repairs in sept 2022 and it was my until weeks later when I went for air filter change at another facility did I find out the service sept DID NOT put my engine coverage back on my car until weeks later when I went for air filter change at another facility did I find out the service sept DID NOT put my engine coverage back on my car!! Which I called the dealership back and was told they had to order one. As of today 11.30.2022 I still don’t have it. Told on back order since Sept 2022. Moral of this story I would have never known they did not put back on my car!! If you go here and I would recommend not, check under the hood of your car!! I also request a supervisor call me back twice and as of today 11.30.2022 no call back! More

The salesman (Wayne) was ok, but the dude Eric was an obnoxious xxx! He had no idea what he was doing, but when he was done, I found out (from the DMV) that I was still being shown as the owner of the ca obnoxious xxx! He had no idea what he was doing, but when he was done, I found out (from the DMV) that I was still being shown as the owner of the car that I traded in with my DV tags, my license was being suspended because I didn't have insurance on the care that I traded in, and the tag that Eric put on the new vehicle didn't match the VIN making it an illegal registration. And to top it all off, Eric charged me $350 to screw me over! Now I've been trying to get hold of someone in the dealership to get my money back, but it seems that nobody can help me. It took me 2 days at the DMV to get everything straight and unsuspend my license, and nobody at the dealership will respond to me. I would highly suggest that you keep your distance and money from Eric unless you want to get screwed too! Ira "Jake" Jakob USAF (Ret) 100% Disabled, Not Ready To Quit! More