Steele Hyundai Kyle - Service Center

Buyer beware! Where do I start smh. The car I bought is great ‘21 Sant Fe Hybrid's but I’ve had maybe the worst service I ever. I bought this car with 5 years 60k Where do I start smh. The car I bought is great ‘21 Sant Fe Hybrid's but I’ve had maybe the worst service I ever. I bought this car with 5 years 60k miles free oil change and at 38k they have been denying this service and it’s in my Hyundai Protection Plan and made me pay. The manager found the mistake and promised to pay me back in Oct. 23 and I haven’t received the check yet. I go to get another free oil change and get my money back from the last one and after arguing with the first person the new manager comes out and says they don’t honor the previous owner Beaslys contract that they are Steele Hyundai now. I told them it’s still Hyundai’s Protection plan. They still denied it. I called Hyundai Protection plan and they said that Steele has claimed these before for my vehicle and doesn’t understand why they are denying it. It’s accepted in any hyundai nationwide. I want my $$ back! Do not buy from there or get service. They don’t have any knowledge of their business. They even almost ruined my car by not screwing in the oil filter in tightly and all the oil spilled out causing me to get towed. What a nightmare. More

Excellent customer service in service and sales! They took care of our issue and kept us informed through whole process. Thank Brandon for the communication took care of our issue and kept us informed through whole process. Thank Brandon for the communication More

Buyer Beware Buyers beware! DO NOT BUY from Rodger Beasley Hyundai in Kyle! Their dealers will sell you cars with issues and have no problem telling you to your fa Buyers beware! DO NOT BUY from Rodger Beasley Hyundai in Kyle! Their dealers will sell you cars with issues and have no problem telling you to your face that basically, it sucks for you. Their service department sucks and doesn't listen or basically forgets things they need to look at because of the number of issues wrong with the car. And it leads to months and months of problems. When you've finally accepted the fact the car you bought is in fact a lemon. They won't offer anything but you guessed it MORE expensive service. So instead of the car, I got talked out of because it would have been a $500.00 a month payment and I couldn't qualify for? I got sold a lemon that I have to pay $338.00 a month for and an additional $200.00 a month on constantly fixing in service and paying a grand total of $538.00 a month. At this point, I would pay to buy back my 2006 Honda Odyssey with 200+ thousand miles on it, then deal with this 2010 Hyundai Veracruz with 65 thousand miles on it when I bought it, for five more minutes. After EVERYTHING today the total price they wanted us to pay for the things they finally admitted was wrong was $1,138.49 and the only thing that they fixed was my sunroof! List of things wrong with the vehicle: 1.) Sunroof: Didn't work from the moment we got it and didn't care because I don't use it but, hey at least it's fixed now! Because a fuse was loose! More on that later! 2.) A.C has constant issues staying cold: It blows hot humid air around the car. Doesn't matter how long it been running, it will randomly stop blowing cold air. I mentioned it 5/26/2020 and had it "looked at" it was not acknowledged or fixed I resorted to buying a can of refrigerant which ended up being useless because the cars at it's the max amount. 3.) Tires and balance: The vibration from the tires is so bad that you can't even look in the rearview mirror because it's shaking so hard, Or hear music from the radio over the sound emanating from the undercarriage of the vehicle. I told the dealership last visit that there was a lump in the back passenger tire. They confirmed it and I paid $200 to have it replaced and the others rotated out and balanced. This is the second tire I had to replace. It was not acknowledged by the dealership upon buying that it needed new tires. My fault for not checking personally. After now paying $400.00 already and having the last tire replaced 5/26/20 I was told then by the dealership that the remaining tires had another few thousand miles on them. (I have video proof that the technician sent me. If I can attach it I will) They didn't make it another 200 miles. A week later my car was vibrating again. Today it's worse than ever at both low and high speeds. I'm actually terrified to drive it. And was told they would replace the remaining two bad tires for $509.49 4.) Blown fuses: I can't even charge my phone and we replace them WEEKLY to make anything in the console work. Got told the car is just too old to support the simple charger I'm using. 5.) Whistling in the dash when accelerating: Not acknowledged or looked at. And it's worse after today's experience 7/6/2020 complete with a new constant rattling noise. 6.) Battery dying every month: Today 7/6/2020 They finally admitted after I brought it in explaining the issues going on with it randomly dying 5/26/20 that it was bad! (again video evidence) Cost of a new battery and disposal $122.75 + $3.00 7.) The positive battery plate is corroded: After ALSO being brought up on 5/26/20 date and told like the battery that it was fine, they want $ 501.74 to replace. 8.) And last but not least my favorite... The button to unlock the gas tank door is broken and I have to open my gas tank through a panel in the trunk of the vehicle and pull a string to access it, was told today. "It only works if you have the car on." This was never explained to me for one. It's kinda ridiculous when you've been told to turn off your car your entire life to put gas in it. And it has in fact worked when the car has been off for several months! The only thing that was fixed and acknowledged was my sunroof. The one thing I didn't care about and didn't affect me at all. Everything else I was told was my fault, I was too stupid to know better or "It worked when I did it." And after telling them how much money I already spent and that I didn't want to spend anymore they wanted to charge me an additional $1,138.49 to fix problems I have been asking them to fix from WEEK ONE. Lesson learned don't buy used. A powertrain warranty is basically useless. And lemon laws only protect you if you have a manufacturer's warranty, which you can only get on a brand new car. If your screwed your screwed. They did tell me I could trade up for negative equity for a higher car payment on a cheaper car aka one less than $6k. Or they could get me into a brand new one because "blah blah blah after rebates, blah blah blah" I'm somehow going to have enough money, positive credit, and no negative equity to manage a brand new car payment on a $20,000.00 new vehicle! Note: I have only had this car for 7 months. I also acknowledge normal wear and tear on vehicles. I acknowledge that I am not a saint or a mechanic. But I knew when something went wrong. I have enough BASIC knowledge to know what I described to them from the beginning was wrong and that they didn't fix or acknowledge the things I asked of them. And if you look at the reviews below you will find that the same issues arise over and over and when the dealership responds its the customer's fault because the dealership did everything they could to make the customer "happy." I will never buy another Hyundai again. Stay away from this dealership. More