Stateline Subaru

Looking for new car Having Tim Mitchell as the Sales Consultant was just the luck of the draw but it was good luck for me. He knows the business, is very professional an Having Tim Mitchell as the Sales Consultant was just the luck of the draw but it was good luck for me. He knows the business, is very professional and low key. Anyone in the market for a new car who goes to Stateline Subaru I would recommend they ask for Tim Mitchell. More

Dealership service proceeded premier customer service. Outstanding customer service from explaining the type of service to be provided to the timely completion of service. Service personnel were both court Outstanding customer service from explaining the type of service to be provided to the timely completion of service. Service personnel were both courteous and professional. More

Concerns about performance brought car in to have it checked Service was performed at the time promised. Each of my concerns was checked. Problem found was explained clearly; a clear explanation was also provi Service was performed at the time promised. Each of my concerns was checked. Problem found was explained clearly; a clear explanation was also provided for the work that was necessary. Work was done promptly. Customer service was excellent. More

Excellent customer service from Wayne. IT would help if discounts were allowed to be applied especially when the cost is pricey. We have dealt with Somerset Subaru for over 25 years, they h IT would help if discounts were allowed to be applied especially when the cost is pricey. We have dealt with Somerset Subaru for over 25 years, they have always been extremely accommodating. We have had thousands of dollars worth of car repairs done over the years,and not to allow a 10 percent discount when we are paying well over a thousand dollars for a repair, it may cause us to go elsewhere . The prior company always was more than willing to work with the customer, knowing that most of us do not have a lot of money. Companies are getting so big that the customer doesn’t matter anymore, only the almighty dollar. Too bad, because it’s the “customer” that pays the money, which could make or brake a “new company”. More

Above and beyond expectations The staff at this dealership were incredibly helpful and went beyond my expectations in regards to helping me out with getting my car registered as so The staff at this dealership were incredibly helpful and went beyond my expectations in regards to helping me out with getting my car registered as soon as possible. Overall, it was a great experience. More

Mostly a pleasant experience Inna the sales representative was great! The only glitch was a delay in depositing my personal check which caused a problem in finishing the transacti Inna the sales representative was great! The only glitch was a delay in depositing my personal check which caused a problem in finishing the transaction in a more timely fashion. More

"Customer Oriented" We had a very good experience with the Sales Rep (Drew LeBlanc). He was pleasant, knowledgeable and very helpful. The Finance Manager (Jason) wa We had a very good experience with the Sales Rep (Drew LeBlanc). He was pleasant, knowledgeable and very helpful. The Finance Manager (Jason) was very easy to deal with, he was very clear, knowledgeable, and made the whole finance process seem very seamless. We were extremely disappointed with the Sales Manager. We were in the process of returning our old car to the Volkswagen Dealership as part of a recall, he refused to let us keep our new Forester at the Stateline Dealership site temporarily, (2 extra days). In addition. the Sales Manager, did not follow through, after promising, to look for the desired exterior and interior color schemes for the Forester Model we were interested in. More

Great customer service! Went to two other Subaru dealerships before going to Stateline. They were friendly, and easy to work with. There was a follow up call the following d Went to two other Subaru dealerships before going to Stateline. They were friendly, and easy to work with. There was a follow up call the following day to see if I was still interested in buying the vehicle, unlike the other dealerships who had no follow up even when I had questions. They had plenty of cars in stock to choose from and worked with me tirelessly to ensure I got what I was looking for. I would definitely buy a car from them again. Thank you Stateline! More

Awesome Experience Very lay back no pressure great product, been a subaru man for 10 years just had to have a new one. Over the Top and then some Inna Perez.......very c Very lay back no pressure great product, been a subaru man for 10 years just had to have a new one. Over the Top and then some Inna Perez.......very clear and understable,, explained everthing, very very pleasant, Answered all my questions, Stays is touch,, Love driving my new Forestor,, already talked one person into buying a subaru now someone in my family is getting one when her lease on her Ford Expires.. Everyone I have been has been very pleasant and helpful. Inna is truly a feather in your cap for the company. She knows her products inside and out. I can't say enough about her. More

Service So So The oil change took over 1 hr and 40 min. Displays in the car were changed and there were no coupons although there usually are. The oil change took over 1 hr and 40 min. Displays in the car were changed and there were no coupons although there usually are. More