Starr Motors, Inc.

Recently purchased third car from Starr motors. Not pleased in fairness we were taken advantage of by our own car buying rookie mistakes. First ensure you know exactly what your credit situation is goi pleased in fairness we were taken advantage of by our own car buying rookie mistakes. First ensure you know exactly what your credit situation is going in the door.. If they check your credit and it’s not great expect to get letters from various banks for months after you either purchase or not as u will be told they know exactly what banks will take u.. Not so also CHECK the car fax on the vehicle upfront you may just want to know if the vehicle you are getting if used..CPO…or not was one of their rental vehicles in a past life! It does affect value when you go to sell in the future…They won’t mention it was a rental vehicle until you are 85% into the sale and initialing the car fax documents. Hint this is still your opportunity to turn back… Ensure you do get EVERY single piece of paper you sign on the spot not later on…papers will end up with your full name signature in the “back room” so buyer beware! Once we cooled off from purchase we went back and in fairness one of the (bosses) fixed the trickery with no issues:) guess he knew where I was going with that.. must have been there before….and we took away the service contract to do oil changes and tire rotations due to the fact we did not appreciate the false signatures post sale! We only noticed that happened after insisting on copies of ALL paperwork signed had a funny feeling about it post sale..Know they will certainly at least attempt to resell the vehicle you trade for a minimum of 5-7k more than the amount traded for…read between the lines on that piece. Not sure if they operate on the new side like this but you should “assume” so for your own piece of mind and financial safety. Car is good so far so that’s a good thing. Not a good feeling when you purchase a third vehicle from them and feel uneased in general about it. Not going to mention names of those I dealt with as I don’t believe they are bad people as such just looking at it as they are caught up in the “game” My ownership to this fiasco is I was truly at the end of the day my own victim as I have purchased many cars in the past and have gotten to know all the tricks however the passion of buying another car got me LOL and I got played in the process so yup my bad! Glad I wasn’t buying a house from them (smile) Gotta own it.. Finally don’t get caught up in any good local guys family hype! They are car dealers like any other profit is the BOTTOM line not your happiness or customer loyalty keep that in mind and with that as always BUYER BEWARE very aware. 3X purchaser and truly the last time enough of my hard earned dollars spent! More

Danine was the most professional, yet personable car salesperson I have ever worked with. She was interested in my needs, not her comission. The best! salesperson I have ever worked with. She was interested in my needs, not her comission. The best! More

Danine is an absolutely awsome sales representative. She was ready with a number of jeeps, based on my stated criteria previously provided to you. What I REALLY liked was that she didn't try to "sell" me, was ready with a number of jeeps, based on my stated criteria previously provided to you. What I REALLY liked was that she didn't try to "sell" me, but led me through a self analysis of options. She was thoroughly knowledgeable and patiently walked me through the entire process. I will recommend Danine (and Starr Motors) to everyone. More

Danine helped us into a new Pacifica when no other dealer could. We came in thinking we could barely afford a used van, but she was able to work with us and get us a lower payment than we had expected on a could. We came in thinking we could barely afford a used van, but she was able to work with us and get us a lower payment than we had expected on a brand new 2020 Pacifica. Go see Danine, she is helpful and always smiling. We will always come back to her. More

My family has been a customer of Starr Motors for a very long time. We have always been treated very well no matter which department we needed. The customer service is unbelievable throughout the dealership long time. We have always been treated very well no matter which department we needed. The customer service is unbelievable throughout the dealership. I recommend the to all of my family, friends, co-workers and you! More

Just purchased my third Jeep from Starr Motors. Love it! Like always, everyone is always super helpful. You really feel like you are family there! Like always, everyone is always super helpful. You really feel like you are family there! More

I have been nothing but pleased with my purchases at Starr Motors. My sales rep Danine Hopkins is awesome and she helped me into a used truck a few years ago. When I needed to upgrade there was no doubt Starr Motors. My sales rep Danine Hopkins is awesome and she helped me into a used truck a few years ago. When I needed to upgrade there was no doubt that I’d buy from Danine and Starr. I reached out to Danine and purchased a new truck. Same friendly and easy process as the first time. She’s always willing to go the extra step to make things easy on the buyer (being available any time, no pressure, all questions answered). Excellent all around! More

Danine was a great salesperson. She wasn't pushy like some we had dealt with in our search for a car at other dealerships. She took the time to make sure we understood all of the options and also called some we had dealt with in our search for a car at other dealerships. She took the time to make sure we understood all of the options and also called our insurance company before we left and had our insurance transferred from the car we traded in to the new Grand Cherokee. It was a very pleasant car buying experience all the way around. More

Danine was great to work with, she was attentive and friendly. She did well staying in contact and helping with anything that came up. She checked on me throughout the process of installation of the li friendly. She did well staying in contact and helping with anything that came up. She checked on me throughout the process of installation of the lift and facilitated the my rental More

The repair department is the worst use of money and time I have ever spent in my life. Do not go here at all please. I took my car to be repaired, because my “check engine light” came on and it shook. I tho I have ever spent in my life. Do not go here at all please. I took my car to be repaired, because my “check engine light” came on and it shook. I thought it might be the catyletic (sp?) converter according to my owner’s manual. However, I was told, by the mechanic, that it was not and then they proceeded to hold my car 2 weeks. When I called, they didn’t call me, they told me it was ready. Starr Motors charged me over $1700 and then gave me the key I started my car. It was worse than ever. I gave them back my keys and let them know it was not fixed. Had to leave it another weekend and on Monday they told me that it was the catyletic converter. I left. More