Starr Motors, Inc.
Suffolk, VA
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55 Reviews of Starr Motors, Inc.
Great Place to Buy a Car Excellent experience. The staff was patient and knowledgeable about the products. No one rushed me to make a choice, I was able to think as long as I Excellent experience. The staff was patient and knowledgeable about the products. No one rushed me to make a choice, I was able to think as long as I needed before making my mind. As well, once the process started to make the purchase it was painless, and no effort to make it work. Great dealership and will rerun and would recommended to everyone. Mike Annett was very helpful and very knowledgeable of the cargo and trucks he showed us. Thanks Mike More
Don't ask to many questions!!!!!!!!!! We bought our 2500 Dodge Ram Truck from Starr Motors and we also have a Chrysler 300 that we bought elsewhere. Customer Service is not something these We bought our 2500 Dodge Ram Truck from Starr Motors and we also have a Chrysler 300 that we bought elsewhere. Customer Service is not something these people understand. I went into Starr Motors today because they are close to where we live and I was told by the service manager to take my car somewhere else because I was "asking to many questions"!! I have no problem signing authorization to work on my car BUT will not sign something that says they are "Not resoonsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft or any other cause beyond our control." Accidents are "beyond our control", that is why they are called accidents. Accidents happen all the time without fail and I can not leave my car with anyone that is not going to take responsibility for it. I was already up set with Chrysler because I am being told there is a 6 to 9 month wait for a part on my car. It cut off on me in the middle of an intersection last week because of a defective part that I received a letter stating that part has a lifetime extended warrenty. NOW, not only am I upset with Chrysler BUT the local dealer as well because the service manager told me to "take it somewhere else". I was not rude to him, I was not yelling or being disrespectfully to anyone there and to have been treated in the disrespectful, condescending manner by the service manager was completely inappropreiate, we will not be buying our new updated truck from them. More
Very Friendly My first impression at Starr Motors was great! The lot and showroom was clean. Salesman Glenn Ellis greeted us and took us on a test drive in a new Je My first impression at Starr Motors was great! The lot and showroom was clean. Salesman Glenn Ellis greeted us and took us on a test drive in a new Jeep Patriot. It was really nice but the price was a little more than what I wanted to spend. So I went home and searched other dealerships and SUV's. In the meantime, I received a letter from Glenn thanking me for stopping by and giving Starr an opportunity to earn my business (CLASSY!!) Needless to say, I knew I would buy from Starr Motors so I found a used Jeep Liberty online and went back for a test drive. Glenn was right there to help again. He was friendly and knowledgeable without being overbearing or full of pressure like most at the other local / larger dealerships. He was straight forward with the cost and we worked out a fair price. I love my Jeep and will return to Starr Motors for my next purchase. AAAA++++ More
I just recently bought a new Chrysler 300, and I have to say I have never had a more pleasant experience in purchasing a new vehicle. My salesman was very knowledgeable in the vehicle I was looking at and I say I have never had a more pleasant experience in purchasing a new vehicle. My salesman was very knowledgeable in the vehicle I was looking at and I was very pleased with the purchase price and financing. If your looking to get a new Chrysler, Dodge, or Jeep product than this is the place to go.... More
In the past ten years I have purchased multiple new cars from this dealership. They are friendly and easy to work with. Currently, we have a 2011 Charger R/T and 2012 Overland Summit. I can't imagine doi from this dealership. They are friendly and easy to work with. Currently, we have a 2011 Charger R/T and 2012 Overland Summit. I can't imagine doing business with another dealership. More