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Starks Ford of Queens
Woodside, NY
434 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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434 Reviews of Starks Ford of Queens
June 12, 2023
Bought a Ford Bronco Sport from Mirza - he made the process very easy and I would highly recommend working with him / Koeppel for anyone interested in buying a Ford. process very easy and I would highly recommend working with him / Koeppel for anyone interested in buying a Ford. More
by cortlandww
Employees Worked With
Mirza Islam
May 25, 2023
The sales and delivery process was difficult from the beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the represent beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the representative stated that they would not honor my maintenance agreement and that oil changes are extra. (I bought a Ford Premium Maintenance Agreement from this dealership.) They told me i could wait an hour and talk to sales about this. So far, no one has returned a phone call or email and have refused to honor the plan they sold. Sales - it a service issue... Service - no such thing exists... it is an hour and a half each time I go there round trip and they cannot even be relied on to do the scheduled basic service. Who has time for this nonsense? More
by jolly_orangegiant
Employees Worked With
Stephanie Alvarado
April 07, 2023
AWFUL SERVICE, STAY AWAY. Waited 4 months for an appointment on a recall; car sat for three days before they looked at. Then Koeppel identifeid major engine problems, although Waited 4 months for an appointment on a recall; car sat for three days before they looked at. Then Koeppel identifeid major engine problems, although car running fine and was just inspected. Then I had to pay another mechanic to fix their work. Reached out to the manager, Crawford, and he never repsonded . Service staff do not commuincate well, unmotivated and appear generally unhappy. Have to repeatedly reach out to Koeppel to get anything done. Go to another dealer who wants your business. More
by jeffrey.l.dunetz
Employees Worked With
Crawfor Bazil
March 27, 2023
Terrible service don’t take your car here . Bought my vehicle to be service got it back with scratches and scrapes to the exterior. the interior was filthy and stained with handprints.They Are Bought my vehicle to be service got it back with scratches and scrapes to the exterior. the interior was filthy and stained with handprints.They Are terrible in communication.Will dodge your calls and never give you updates on what is going on with you vehicle.Never heard a word from them kept my car for 3 months. More
by theladyv91
Employees Worked With
Jose Rodriguez
March 20, 2023
Koeppel Ford is the best! Every staff member is excellent! Especially Winston and Mike they were a big help! Very kind and easy going! Had such a great experience! Would recom Every staff member is excellent! Especially Winston and Mike they were a big help! Very kind and easy going! Had such a great experience! Would recommend Koeppel Ford every time! More
by Arusso9414
Employees Worked With
Mike Vecchio, Wessam Hamdan, Winston Mora
March 19, 2023
This is my third lease with Koeppel Ford and the staff is a pleasure to deal with. Each time I leave with a vehicle that I am completely satisfied with. A great company. a pleasure to deal with. Each time I leave with a vehicle that I am completely satisfied with. A great company. More
by katemfinneran
Employees Worked With
Kevin Leyva, MD Imon
