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Starks Ford of Queens - Jamaica

Jamaica, NY

4.4
477 Reviews

139-40 Queens Blvd

Jamaica, NY

11435

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477 Reviews of Starks Ford of Queens - Jamaica

January 03, 2013

Jack was completely rude. He did not even bother to ask me for my name. He tolf me he had no cars to test drive. Then hr flat out told me the internet price to lease a Ford Edge and then told me there were More

by cknlomein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack D'Avanzo
Feb 11, 2013 -

Starks Ford of Queens - Jamaica responded

This negative review is neither fair to Jack or the dealership. We dispute this review because the customer omits a very important fact, it was New Years Day and we were closing business for the day. The customer walked in when it was past closing time and Jack was turning out the lights and was about to lock the door. Our advertising as well as clear notices on the building clearly indicated that we were closing early for the Holiday. Jack could not provide a test drive because the cars were already put away behind the lot gate which was closed, and more importantly the manager had already left for home. Perhaps Jack did not communicate well enough to the customer that the business was closed for the day and he did not have the ability to meet all of the customers desires at that moment, but I think most people would agree that the customer is not being reasonable. -Ford Lincoln of Queens

December 10, 2012

The only reason we bought a vehicle from this specific dealership was because of Mr Ocasio. He was very helpful, he listened to what we wanted, he made suggestions which we appriciated and even tried to s More

by Prea Hassan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Ocasio, Jose Ocasio
December 10, 2012

We are very pleased with our experience. Our salesman Ken We are very pleased with our experience. Our salesman Ken Sweeney took the time to listen to what we wanted and he showes us the perfect car. We a More

by loretta orlando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sweeney, Reginald Williams
December 08, 2012

As i Enter the Dealership Jose was Patients on my selections of a Brand new vehicle,I choose Multiples, yet he Listed all of them and came back with numbers on each, which helped me decide with my bu More

by jayboss2k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Ocasio, Jose Ocasio
November 16, 2012

Friendly service, good price, and helpful sales people. Nice show room , second time doing business here and this time was better than the last. would recommend. More

by dindo1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Pacheco, Jose Ocasio
November 11, 2012

Overall a very positive car shopping experience. Mr Jose Ocasio is a very professional business man I highly recommend to do business with. Thank you for all your help. More

by Dkrueger12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Ocasio, Jose Ocasio
October 15, 2012

As an experience lessee I started my sales process via the phone. The last thing I wanted is to waste my time discussing term and payments in person dealer after dealer. After talking to Liz over the p More

by Alex0901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Girnus, Liz Girnus
October 12, 2012

Mr. Sweeney is real professional and gentalman Without Mr. Sweeney is real professional and gentalman Without him we wouldnt able to complete the 2 cars deal Thanks to him our company owners driving 2 ne More

by david318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sweeney
October 01, 2012

Ken Sweeney was a gentleman. He identified my needs quickly and accurately. He was very clear about the vehicle I was interested in and the choices that I could make to get the best experience possibl More

by meyerworks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zen, Ken Sweeney, Reginald Williams
September 24, 2012

I recently relocated back to New York from Las Vegas and found myself with a car that was not suited to this east coast weather. I needed a NY car and decided on a Ford Escape. Now we all know that car sale More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Brettler, Reginald Williams
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