Starks Ford of Queens - Jamaica

Bye Bye Toyota I had one of the best experiences at this dealership. I dealt with Liz and she was very direct, forward and honest. I felt very comfortable telling h I had one of the best experiences at this dealership. I dealt with Liz and she was very direct, forward and honest. I felt very comfortable telling her exactly what I wanted and my price range. Since, I am a woman having gone to lease a car on my own, I had not been taken seriously lots of times. I had a Toyota and Liz did everything she could to get me out of that Toyota and get me into a Ford. Liz took very good care of me and even threw in a few extras for me. I would say if you are in the market for a new car definitely give Liz a call (718) 657-8888. She will take her time and go thru everything with you even if you walk in at their closing time, like I did!!! More

Lease experience of my new Lincoln I have been to many agencies in the past, but this is far the BEST. Elizabeth Girnus (Lizzy) listened to what I wanted, and found the car(within hours I have been to many agencies in the past, but this is far the BEST. Elizabeth Girnus (Lizzy) listened to what I wanted, and found the car(within hours). There was only one option this car did not have, which I so needed, she went the extra step and had it installed for me. You will not be disappointed at all if you are purchasing or leasing a vehicle from this agency or this sales person. I will definitely be returning in the future. Class A Agency all they way. Thank you all for the Wonderful experience. More

Excellent experience! Tom Cinelli gave us the best price in New York for my new White Navigator., he made the process quick and the best is the service. He dropped off the Tom Cinelli gave us the best price in New York for my new White Navigator., he made the process quick and the best is the service. He dropped off the car to me with all the paperwork. I never have to visit the service center my car will picked up from my house and a loaner given to me until they finish my car. Cant beat the price and the service is the best. I live on Long Island but it was well worth the trip. More

Excellent I am pleased to work with Mr. Sal Ambrosio , a very calm gentleman who makes you feel at home. Always willing to listen, never get tired of your quest I am pleased to work with Mr. Sal Ambrosio , a very calm gentleman who makes you feel at home. Always willing to listen, never get tired of your questions, figure out exactly what you are looking for before making any recommendations. A thorough professional who knows art of taking care of customers. More

I will never recommend this dealership service center I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time. When I arrived, I asked if they could replace the plastic cowl that goes over the side view mirror as it had been damaged. I Use the truck for my job and not having it in service costs me money and time so I made sure to ask if this work could be completed within the 1 day time period. I was told "yes". First- I was told be the guy I was dealing with that the whole mirror assembly had to be replaced and not just the cover. I told him that he was wrong and that the piece was available from his parts department and gave hime the cost. (I had done some research) He told me I was wrong again and then when I persisted, he said that he would look into it. Second- I received a call later in the day from the representative that I was dealing with. He said that the mirror piece was available and if I could leave it for another day, he could order the part and have it installed. I said no and that I only have a 1 day window of availability at this time. The rep then coyly said that the other part that I had made sure to have ordered so as to be ready for installation was never ordered. He said that he could order it and have it installed the next day. When I expressed my frustration over this he was dismissive and said that there was nothing that he could do. So the rep was hoping to cover his tail. Third- When I went to pick it up at the end of the day I got stuck in bad traffic. I called him and said that I was running :15 late based on Google maps. I said that it looked like I was going to arrive at 5:43. I asked if he could possibly have someone stay a few minutes late to make the handoff of the truck. He said no emphatically. I had to turn around return which was really terrible since I was more than half way there at the time. I was really pissed off. Fourth- This morning I went to pickup my truck. I arrived at 7:00 as they opened. All I needed was my key. they made me wait :30 for my truck. They never did offer an apology for anything. I will never go back and aI will never recommend them to anyone. PHB More