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Star Mazda

Glendale, CA

not yet
rated
735 Reviews

1401 S Brand Blvd

Glendale, CA

91204

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735 Reviews of Star Mazda

August 02, 2024

AVOID AT ALL COSTS! ! Shop anywhere else but here, other Mazda dealerships in the city will treat you much better. they are completely unprofessional, and they WILL SCAM More

by yassinelnoshokaty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Mach, Israel Espino
January 13, 2022

MY REVIEW REPORT CARD FOR GLENDALE STAR MAZDA IS A+ ON ALL POINTS LISTED BELOW with honorable mention to Nathon Madison *Service writers knowledgeable; problem solvers with technical aptitude *Transpar More

by das Inga
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez, Nathon Madison
October 16, 2020

When you go through dealer service, maybe it's expected that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope t More

by IC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Chinchilla
October 07, 2020

Great customer service. I worked with Sam on a warranty repair and it was an outstanding experience. Considerate, accommodating, and genuine. I felt totally taken care of as a customer. More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Mikel
August 01, 2020

WORST customer service from Sales Manager Tyson. Sales guy on the phone says they will match another dealer’s quote. So I get down there, show the quote. Sales guy offers a number. Checks with Manager and More

by JT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyson, Eddie
Aug 01, 2020 -

Star Mazda responded

JT, Your review really stands out because we have very high customer ratings. We will usually tell you by phone if we can match or beat an offer you already have. Now if you are offering a figure that we can't get to that is an entirely different issue. We are here to sell everyone a car but unfortunately some offers just don't make business sense. That being said, if i can help you in any way just reach out to me at 818-291-5128. My name is Jon Mach/GM. Thx

Aug 03, 2020 -

JT responded

Mr. Mach, It’s fine if your dealership doesn’t match another’s quote. I wouldn’t have minded if I’d been told that by phone. If your salesperson was upfront over the phone, I wouldn’t be writing this review. Instead he told me they would match it, to get me down there, and in person even offered a competitive offer. Then a few minutes later, claimed he wasn’t offering a real number and insulted the customer. Don’t waste people’s time— yours and mine. There’s a respectful way to say no to the customer, and your team doesn’t seem to know how to speak to a customer.

November 12, 2019

friendly and helpful service department! Star Mazda worked with me to help fix an issue that happened during a service visit, and went 50/50 with me on a new part. The service manager and his More

by SIERRAMICHELLEGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Wells, Nathon Madison
September 15, 2019

Good job.👍 The staff is very accomodating & their service is fast. I can just leave my car & have it fix. He provided me a ride i n going to my work & picking m More

by emya95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Dominguez
August 31, 2019

Incredible experience and incredible staff! From the moment I walked in, I was greeted with an amazing feeling. I had shopped around a bit, wasn't quite sure what I wanted, but I knew I wanted a More

by nickacostello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Mach, John Maisyan, Ryan Sheikh
August 13, 2019

Oil change The service technician was courteous and didn’t recommend anything I didn’t need. They answered all my questions and made adjustments as needed for my More

by ever311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Wells, Nathon Madison
August 13, 2019

Amazing experience with great service! Went in to buy on a Saturday but needed the weekend to think about it. Didn’t feel pressured to purchase and was given the time to think about it. Wen More

by STEPHRONQUILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Groom, Ryan Sheikh
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