Star Mazda

Sketchy and Dishonest 0 friends 7 reviews 1.0 star rating 12/23/2017 Star Mazda's only benefit is their competitive pricing. Other than that they are as sketchy as you 0 friends 7 reviews 1.0 star rating 12/23/2017 Star Mazda's only benefit is their competitive pricing. Other than that they are as sketchy as you imagine a call dealership would be. We found a Mazda CX5 on their lot with low mileage and a fair price. We wanted to trade in our car and put down a significant down payment. We weren't able to agree on a trade-in value and so my wife and I left the lot without purchasing the car. Later that day they called and came up some on the trade-in. After researching other Mazda dealerships, we believed that the price they were offering was the best amongst all the Mazda dealerships. The next step was to negotiate financing for the remaining balance. My wife and I are very fortunate and we both have credit scores over 800. Since this wasn't a new car, we didn't have the option of 0% financing. They offered us a very high rate and wouldn't budge much. So we went to Capital One, which is our credit card company. We found a more favorable rate and actually negotiated some additional perks through our CC by going with them. Star Mazda said that they couldn't go any lower. Star Mazda is a preferred dealer with Capital One, so it should be an easy process. We called our salesperson at Star, told them the rate we negotiated through CO and said we wanted them as our lender. Get the paperwork together and we'll come in the next day to sign. They agreed and we were off. Next day we went into the dealership to sign our papers and take our car. Our salesperson was fine. He had been as helpful as a salesperson can be. While waiting Don McCurdy, the Finance Manager, we updated our insurance to reflect our purchase. During that process we were asked by our insurance who our lender would be. We chose Capital One and were presented with addresses to match our lender. We asked our salesperson to verify with Don the lender address. He told us the address that Don chose. Then we were ushered into Don's office to complete paperwork. This is when it got really interesting. We were there with our 10-week old baby. She's the reason we were upgrading to a larger car. She was in a stroller. Had already been there 45 minutes. She was getting a little fussy and Don asked if the baby was a girl or a boy. We said a girl and he said, "Oh yeah, girls are the fussy ones. I have three daughters." Which fine, not a big deal. Sort of a playful dad banter. Then he goes on to say that his daughter got married this past weekend. We congratulated him. He said, "I didn't go. She had wanted me to walk her down the aisle but she said she wanted her mother to walk as well, so I refused." Then he rants about his three daughters. Rants about how he used to have a female dog but now he has a male dog and it's so much better. Female dogs are terrible. He looked at our credit score and saw that my wife had a higher score than me and said that it was unusual for the women's to be higher because "women have more credit cards than men." My wife has an MBA in finance. She is very good with money. In fact, she's the reason I even have a reasonable score. Once I told him that, he asked what my wife did and then belittled what she did. My wife and I continued to look at each other, like xxx. We signed and left. We were just happy to get out. We got nearly everything we wanted, so it was a win. A week later we get a call from Wells Fargo saying that they were the owner of our loan. We thought it was a prank call or someone trying to get us to give them our personal information. So we called Don to get the scoop on what was going on. He didn't return two calls and voicemails. So we called the store to ask for a manager. They verified that the loan was in fact sent to Wells Fargo, not to Capital One. So the benefits we negotiated were out the window. We spoke with a few managers that weren't very helpful and finally, Don called. He got on the phone with my wife. He told her that he bundled us with a less favorable loan. At least that's what she got after talking over him because he refused to let her speak. He told her "not to get excitable" on the phone. He then told her that he decides where the loans go, she doesn't. Needless to say, we're waiting for Star Mazda to change our loan or to at least apologize. They aren't doing either. If you want to go to Star Mazda, just be aware that they are pretty sexist. They are extremely dishonest and they don't care to have your input when it comes to financing a car. They believe that THEY DECIDE. Not you. More

CALLED TO FIND OUT ABOUT PRICING AND GOT HUNG UP ON CALLED IN TO FIND OUT ABOUT PRICING ON A CX3 TOURING AND BECAUSE MY STEP SON LIVES NEAR THAT DEALERSHIP. MY WIFE AND I LIVE IN SOUTH CAROLINA, SO I FI CALLED IN TO FIND OUT ABOUT PRICING ON A CX3 TOURING AND BECAUSE MY STEP SON LIVES NEAR THAT DEALERSHIP. MY WIFE AND I LIVE IN SOUTH CAROLINA, SO I FIGURED I WOULD HELP WITH DOING SOME RESEARCH BUT I GUESS THEY DO NOT WANT TO HELP. WHEN I QUESTIONED THE PRICING HE TOLD ME THAT HE WOULD SEND ME AN EMAIL TOMORROW THEN HUNG UP. More

"Get the F... out of my office" This dealer's language “Get the F… out of my office” I am really emotionally distressed since my last night experience in this dealership. Please please please watch out a “Get the F… out of my office” I am really emotionally distressed since my last night experience in this dealership. Please please please watch out about this dealership and do not deal with them. So this is my story…. Last night after spending 8 hours looking for a car, finally we found a pre owned car in this dealership. On the sales tag that was displaced on the car windshield, the car was advertised with limited warranty for 3 months after purchasing. The salesman was a very professional and a nice man. He helped us and answered all questions we asked. We did test drive and decided to purchase the car. First of all, we wanted to purchase the car full amount with my credit card without going through leasing or financing with them. However, somehow they were pushing us to pay with my personal check (since they didn’t want to be liable for the percentage the credit card charge them to be extra expense for them). After going back and forth with their nonsense request, then they finally agreed to accept the payment with my credit card!!!! When we start signing the papers (after 1.5 hours in there), the finance manager put a new sales tag (that says there is no warranty for the car) in front of us and he said “by signing this form you are informed that the dealer sold this car as is and the dealer doesn’t have any responsibility toward this car” !!!!!!!!!!!! We were surprised. We told him that probably he made a mistake because the initial sales tag on this car was offering limited warranty (for 3 months) on the car. The finance manager denied it and he said there was no warranty on this car from the beginning. I called the sales man and asked him that if the car initially was advertised by limited warranty or not and the salesman admitted the limited warranty was included. The salesman was very surprised and went to the finance manager. I heard that the finance manager was very rude to him and shut him down very disrespectfully. I heard that the finance manager said that they made a mistake to put it on the shield initially and now he decided to not provide the warranty any more. I went back in the room and told him that even if it was a mistake, since it was advertised that way to the costumer from the beginning, they should honor it to their costumer. He rudely raised his voice and told me that he won’t give the warranty back on the car and either I take the car this way or the deal is off. So I refused to sign it and I called off the deal. I asked him to give a copy of all papers that I signed for my record (including that 3 months warranty form that initially I signed it in front of the salesman before I went to finance manager office to sign the rest). However the finance manager refused to do that. He gave only one and kept the rest. I asked him again politely to give the copy of the rest of the papers to me. I told him that by law he is obligated to give me a copy of any documents that my signature is on it, however, He refused and all of a sudden he stood up from his chair and insulted me by saying ” Get the F… out of my office or he is going to that”. I was so shocked that my whole body starts shaking since I never ever been to any place to purchase something for my entire life that an employee treats his costumer that way. He stood up and screaming at me to leave his room. Of course being a 5’5’’ petite female, I felt very unsafe and started recording the rest of the conversation. He kept saying I won’t give any paper to you and leave my office, get out of my office. I went directly to the manager’s office and told him what his finance manager done and he didn’t even get up from his chair to apologize or stop his unprofessional behavior. The only he did to pick up his phone and called that guy from his room and tried to calm him down. The only person that looked so shamed and shocked was the salesman. He walked out with me and apologized for all the things happened. I am still emotionally distressed and so in shocked for their behaviors that I am not even feel confortable that my contact information/singed documents are is still in that company (dealership). I really recommend to you not even consider purchasing anything from this dealership because of their upper management team (Department manager/finance manager) are so unprofessional, disrespectful, unprincipled, unreliable and untrustworthy people. Please “BE AWARE” More

We're True Fans of Star Mazda The professionalism and personality of Star Mazda's Kyle Groom brought us back today for another car. We now have 2015 and 2016 Mazda 6s. The professionalism and personality of Star Mazda's Kyle Groom brought us back today for another car. We now have 2015 and 2016 Mazda 6s. More

John is a great worker, hard non stop trying to make a deal even when the UCM and others are involved, he pushes thru to make it happen. deal even when the UCM and others are involved, he pushes thru to make it happen. More

If you need to buy a Mazda, look no further. Star Mazda in Glendale is a great place to shop your car. It is by far the only dealership that is willing to cater to the need of the car buyer. With deal th in Glendale is a great place to shop your car. It is by far the only dealership that is willing to cater to the need of the car buyer. With deal that can’t be beat, and I would know. I went through a number of dealerships and found no other dealerships can and willing to beat the price I got from Star Mazda. There is no extra hassle for the car buyer. With 4 emails and a confirmation phone call, I got my new car within 24 hours. With services like this, Star Mazda is the only dealership I would recommend for anyone who does not want to be tricked by dealerships with bait-and-switch (in inventory and in price) and the long hours to make you cave in to them. If you want the best price and a service with efficiency and hassle-free, Nick (Nickolas Mongeau – Internet/Fleet Manager) is the guy you are looking for. Ask a quote from Nick, He will work a great deal for you. I drove all the way from Orange County to Glendale to pick up my car, so you know the price he got for me is amazing and sincere. Thank you, Nick! Look for Nick, and I guarantee your car purchasing experience will be satisfactory one that will put a smile on your face. Now I am ready for a drive on my new Mazda3 (skyactiv)! Zoom Zoom! More