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Star Mazda
Glendale, CA
735 Reviews
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735 Reviews of Star Mazda
May 23, 2019
Efficient I made my appointment an hour before and was able to drop off and pick up only a few hours apart. They also threw in a free car wash and were very hel I made my appointment an hour before and was able to drop off and pick up only a few hours apart. They also threw in a free car wash and were very helpful More
by GEORGIABOTHAM
Verified CustomerEmployees Worked With
ROGELIO DOMINGUEZ
May 23, 2019
20,000 service Rogelio took very good care of me and updated me by text while I was at the gym. He let me know they found a nail in the tire. The service time was al Rogelio took very good care of me and updated me by text while I was at the gym. He let me know they found a nail in the tire. The service time was almost exactly the length he quoted. Nathon greeted me warmly when I arrived. Jose gave me a very nice drive up to the 24-hour fitness so that I could get a workout in while service was being done. As far as I'm concerned, Star Mazda should be called 5-Star Mazda! More
by Richard McNeace
Employees Worked With
Jose the driver, Nathon Madison, Roger Dominguez
May 23, 2019
Great Experience Nathon was very friendly and helpful, and the job was taken care of in a quick amount of time. I was pleased to get an email when my service had been Nathon was very friendly and helpful, and the job was taken care of in a quick amount of time. I was pleased to get an email when my service had been completed, and Nathon had me back on the road in no time at all. More
by ianlittleworth
Employees Worked With
Nathon Madison
May 23, 2019
Like Every Dealership, Service is Over-Priced! A part had to be ordered but arrived the next day. Service techs were very welcoming & courteous, updated me on the progress of the repair, and gave A part had to be ordered but arrived the next day. Service techs were very welcoming & courteous, updated me on the progress of the repair, and gave me an estimate for future work. The only complaint is the cost which is at least double a regular mechanic. While waiting in the Customer Lounge (in the showroom) I looked at a new Mazda MX-5 (the same model as mine) and three that were outside.. My car is 18 years old, and any decent salesman would have said hello or asked if I needed assistance. NO ONE DID. No one ever acknowledged my presence, and they weren't with other customers. More
by DPLOZIER
Employees Worked With
Roy Wells, Nathon Madison
May 23, 2019
Mixed Emotions Everything has been A+; Customer Service, Follow Through, Communication, Sales Department, Leasing, etc... Where I'm unhappy is with the resolve! Everything has been A+; Customer Service, Follow Through, Communication, Sales Department, Leasing, etc... Where I'm unhappy is with the resolve! I have brought my 2019 CX5 in three times now wanting help with my Nav System. It only loads an extremely small portion of my contacts and the Text Message feature doesn't work at all. All three times I have left the dealership with no resolve. This last time, my check engine light came on and they fixed that. BUT, yet again, I mentioned my text message feature not working and my contacts not fully loading. For the third time they told me everything was working fine for them and a tech would show me how to make sure it works. Well, I picked up my car, the tech came out to show me, and again no resolve. The tech was clueless and told me to update my iPhone software to the latest update. I told him i have done this the last two times and nothing was corrected. At this point, I would like them to install the iPhone Car Play FOR FREE and we can call it even. It has been almost a year with my brand new vehicles features not working how they should, I have brought the car in multiple times and no resolve. The $250 installation would have paid for itself already in lost time (on both ends) and lost labor trying to fix this issue. What gives??? More
by marcoslcordova
Employees Worked With
Nikki and Craig, both great!
May 22, 2019
We had a great experience buying our first Mazda!!! We had a great experience buying our first Mazda @ Star Mazda. Our salesman Ron Hudson, very a very kind person that helped us find the right model We had a great experience buying our first Mazda @ Star Mazda. Our salesman Ron Hudson, very a very kind person that helped us find the right model car (Mazda3) that fit our needs. Ron and Edita Lankova and their boss (forgot name) worked with us on a deal that was within our budget and we were happy with:) and finally Ryan Sheikh in the finance department processed the paperwork for me faster then any lease i have done in the past:) thanks to the whole team @ Star Mazda!!! More
by WAYANPALMIERI
Employees Worked With
Edita Iankova, Ron Hudson, Ryan Sheikh
May 21, 2019
Great first experience! Needed service on a check engine light. Diagnosed problem efficient and well explained. Shuttle service was provided due to the lengthy repair. All Needed service on a check engine light. Diagnosed problem efficient and well explained. Shuttle service was provided due to the lengthy repair. All was taken care of by end of day. I trust this establishment with my vehicle on my next visit. More
by dridley047
Employees Worked With
Nathon Madison
May 19, 2019
Great service! Always had a good experience at Star Mazda Service. Nathan and Dave are great. Mgr. Roy Wells is very helpful. Turn around time for repairs is great. Always had a good experience at Star Mazda Service. Nathan and Dave are great. Mgr. Roy Wells is very helpful. Turn around time for repairs is great. More
by MICHAEL
Employees Worked With
Roy Wells, David Gomez, Nathon Madison
May 18, 2019
door lock remote failure Door lock remote stopped working, Parts rep tried to fix it. Too far gone. Service rep got me a new one. A little expensive, but what isn't. was plea Door lock remote stopped working, Parts rep tried to fix it. Too far gone. Service rep got me a new one. A little expensive, but what isn't. was pleased More
by dhenne
Employees Worked With
Nathon Madison
May 17, 2019
Great Service Quick, smooth process enabling me to leave with new car in a couple of hours. All questions and concerns quickly answered. Friendly and comfortable Quick, smooth process enabling me to leave with new car in a couple of hours. All questions and concerns quickly answered. Friendly and comfortable environment....very nice people. More
by AGMOOLA
Employees Worked With
Jon Mach, Edita Iankova
