Star Mazda

Good experience It was my first time ever purchasing a vehicle and it was a bit daunting but the team at Star Mazda was helpful and did what they could to help me thr It was my first time ever purchasing a vehicle and it was a bit daunting but the team at Star Mazda was helpful and did what they could to help me through it. More

the service department as always is excellent. The service department is customer friendly, with no major hassles. Prices seem reasonable and fair, and the car was finished in a timely manner. Wood The service department is customer friendly, with no major hassles. Prices seem reasonable and fair, and the car was finished in a timely manner. Wood not hesitate to recommend Mazda Service Center to anyone who has a mazda vehicle. More

Great Experience I made an appointment online and when I got there was quickly greeted by Craig who took the time to listen to my needs, made the necessary arrangement I made an appointment online and when I got there was quickly greeted by Craig who took the time to listen to my needs, made the necessary arrangements and concessions, got the work done and got me out in record time. While I waited I also took a test drive with Francisco Rodriguez, a knowledgeable and very pleasant young man who addressed all my questions about the newest model, without the traditional high pressure sales tactics. Overall, a pleasant experience on both the sales and service side of the business. More

Excellent Auto Buying Experience / Poor Car Prep for Deliver The experience of buying the car was excellent and Kyle, Matteo and Don all did an excellent job in creating an outstanding sale. All were attentive, The experience of buying the car was excellent and Kyle, Matteo and Don all did an excellent job in creating an outstanding sale. All were attentive, friendly and professional. Disappointed when it came to car delivery. While Kyle did an excellent job in going over the car at the point of delivery and spent a lot of time with me, getting the car prepared for delivery was less than satisfactory. The interior of the car was delivered dirty. Sent it back to service to have it re-vacuumed and it was still delivered with dirty interior windows (had to stop on the way home and have the front window cleaned), the interior was dusty. I think the preparation was very poor for a new car. Disappointed that a new car was not delivered looking like a new car. More

Easy Car Buying Experience! Thank you to Star Mazda for a smooth car buying experience! I was a little nervous to come in knowing what a hassle the car buying experience can be. Thank you to Star Mazda for a smooth car buying experience! I was a little nervous to come in knowing what a hassle the car buying experience can be. I was pleasantly surprise by how easy and stress-free the experience at Star Mazda was. Kyle was prompt with communication and was able to meet a competitive quote I received from another dealer. Francisco was very friendly, knowledgeable and honest. Francisco had my vehicle of choice in the front waiting for me when I arrived and I could tell they were prepared. He took the time to show me every detail about my new car which I greatly appreciated. Don in financing was very efficient and took all of 15min to get all of the paperwork signed. I never felt pressured to buy extras or add-ons. The entire experience was about 1 1/2 hours. I would absolutely recommend Star Mazda to anyone. Thanks again! More

Great Experience with Kyle and the whole Star Mazda team I had a great experience getting a lease on my CX 5, which I love. I did most of the communication via email so that by the time I went in I just sign I had a great experience getting a lease on my CX 5, which I love. I did most of the communication via email so that by the time I went in I just signed the docs! More

Timely, pleasant, and professional Pulled my car in, waited only a minute or two past my appointment time, then Nathan came out and talked things over through the window. I have the Maz Pulled my car in, waited only a minute or two past my appointment time, then Nathan came out and talked things over through the window. I have the Mazda pre-paid plan, so he just did a spin around the car, then I handed him the keys, and went to a cafe! 1.5 hours later, they called me, I signed the receipt, and drove off. Ezpz. Thanks Mazda! More

Room for improvement This is a quality service center that does a good job with a terrific manager, so I'm hoping this review gets them back on the right track. Long waiti This is a quality service center that does a good job with a terrific manager, so I'm hoping this review gets them back on the right track. Long waiting lines to get my car accepted (40 mins) despite making an appointment, due to clear understaffing. Whether or not it was a transitional time for workers, there were kiosks that were clearly empty and only two service people available. Mr. Madison did a terrific job welcoming me and taking my order. There were problems with my Lyft however, which while is not in their control, didn't help the mood, and again when I returned to pick up the car, I was handed the wrong keys at first, which I flagged for them, then was told to go get my car out front. After walking around and clicking the lock button to honk the horn, my car was nowhere to be found, because they hadn't pulled it out yet. Could have been an off day for them, again, very friendly and professional, but highly unorganized on this visit, and clearly under staffed. More

excellent Busy day at the dealership but they still took care of me in good time. I appreciated Craig's information about the part needed for repair as well as Busy day at the dealership but they still took care of me in good time. I appreciated Craig's information about the part needed for repair as well as the process More

I was lied to. So I will start off by saying that the staff here is very friendly, they always are. I have been going to this Mazda Service Center since 2015 and it So I will start off by saying that the staff here is very friendly, they always are. I have been going to this Mazda Service Center since 2015 and it was always good until this last visit. I went in for an oil change and had a a tire rotation done as well. I got a call from the technician saying that I needed to change my breaks. He said that my back breaks were completely gone, down to the metal and that my front breaks were already past the point of being okay. I thought this was really weird because I had not noticed the slightest change in my breaks, not one of the typical warning signs of having low/bad brakes have been noticed and if I was down to the metal then I should hear some form of squeaking/grinding right? Or am I wrong here? He told me it would be $299 to change out just the back breaks. I told him I could not do this at the moment but to please make a note of it for me. He calls me back and tells me that the manager wanted him to double check with me to make sure that I did not want to change my breaks because it was critical that I do it and that they would charge me just $199 for doing the back breaks but that $100 discount was only available to me at that very moment and would not be available if I went back another day. I still said no being that I felt my breaks were fine. A few days later I took my car to someone else to check it out. I told them I needed new breaks. After they took my car and began working on it they came back to me and asked why I thought I needed new breaks. I told them what happened at Mazda and they said that my breaks still had quite the miles left in them and that it was not crucial for them to be changed right away for in the near future. Once my service package that bought when I bought the car runs out I will not return to this location again and will go ask for a second opinion on everything that I am told I need when I go in for my services. Absolutely ridiculous that this would happen. More