Star Ford Lincoln

Never Going Back Went in because my Thunderbird's "check engine" and "ABS" lights came on. $2,000.00 later the ABS brake light came on again one day after getting it h Went in because my Thunderbird's "check engine" and "ABS" lights came on. $2,000.00 later the ABS brake light came on again one day after getting it home. They had charged me $120 to inspect the ABS system and cleared it of "codes." I was repeatedly put off for bringing it "could you come next week, we're really busy" or my "service" provider "wouldn't be in," etc. When I finally got it back to them, after having it for more than 2 days, I called to find out what was going on. They told me they wouldn't be able to get to it until the following Monday, with my "service" rep telling me they hadn't looked at it yet. At that point I came and got it. But the real kicker is that later that day they sent me a statement with a list of "services" they claimed to have done on the car - when their own rep had told me they hadn't done a thing - that's why I came and got it! After many years, and many thousands of dollars put into my T-Bird at Star Ford, they won't get another dime from me. More

Topnotch I just bought a car from this dealership. They had the lowest advertised price for a newer model than I was looking for, a price I was expecting to pa I just bought a car from this dealership. They had the lowest advertised price for a newer model than I was looking for, a price I was expecting to pay for a car 3 years older. They also were not pushy or salesy. I was sold and bought the car on the spot. Each level showed knowledge and they sent the extra miles. Even their additional package was something I could really use based on my own tendencies and it was generous. More

Used to be great now I’m not so sure I waited for 4 hours in the lobby while work was done to my car that I asked to be apprised about prior to the work being done. I waited while the ser I waited for 4 hours in the lobby while work was done to my car that I asked to be apprised about prior to the work being done. I waited while the service gentleman ogled a young girl and though he saw me waiting to ask a question, helped someone else after hitting on this girl He then told me. when I finally interrupted him as he began to help yet a 3rd customer, to wait my turn even though i was there 1st. Also when he finally turned to me after a 4th customer all of which came after me that he’d give me a free oil change if I “came and talked to him” but no official coupon or redeemable item. Also I had an oil change done that day as well as a repair so why do I need a free oil change when I also pay for the plan? This guy was awful and soured my experience to Ford in general More

STAR service Donovan has made every visit to star ford easy and convenient. He’s on top of each car. I receive text messages from him telling me the status of my c Donovan has made every visit to star ford easy and convenient. He’s on top of each car. I receive text messages from him telling me the status of my car at least twice each time I take my car in which is a whole lot more than any other dealership I’ve been to. They go out of the way to make sure I’m comfortable and happy with each visit. Thanks Donovan! More

Spectacular! Jose Virgin is a phenomenal service provider. Never have I ever been dissatisfied with his help. He's prudent, diligent, kind and much more. I am happ Jose Virgin is a phenomenal service provider. Never have I ever been dissatisfied with his help. He's prudent, diligent, kind and much more. I am happy to recommend anyone to Star Ford as long as they see Jose and his team. Just for some perspective, when I call in with a fleet issue, Jose can get it done within a moment's notice. If the problem is bigger than that, he is certain to solve the problem as soon as possible and he gets it right the first time. More

Speedy Service Seta was helpful from the beginning. She told me they would have my car for a couple days ended up being only one. They had in in a rental car that d Seta was helpful from the beginning. She told me they would have my car for a couple days ended up being only one. They had in in a rental car that day no fuss no hassle. She sent updates via text and also gave me the breakdown on what needed to be repaired, that I did appreciated some places replace things because they tell you "you need it" when you don't. Really pleased with the overall service. More

Great and quick service, very friendly The dealers at Star Ford Lincoln took great care of me, helping to answer any questions I had as well as working speedily to get my car situation take The dealers at Star Ford Lincoln took great care of me, helping to answer any questions I had as well as working speedily to get my car situation taken care of that morning. They also assisted with my trade-in, and any registration questions that I had. I like the car that I got for the price that I did, and would recommend Star Ford to anyone looking for a new or used car at a reasonable price. More

Amazing Ordered a car in June, got it September exactly the way I wanted it. Sasha was very helpful with everything and always kept me up to date with the pro Ordered a car in June, got it September exactly the way I wanted it. Sasha was very helpful with everything and always kept me up to date with the production. More

Love my dealership and the service team! I am always pleased with the service at Star Lincoln Ford. Thank you again Javier Alvarez for your great service...I will definitely be back! And, t I am always pleased with the service at Star Lincoln Ford. Thank you again Javier Alvarez for your great service...I will definitely be back! And, the Service manager, Manny, is the best in town! More

A Delightful Experience! I initially spoke with Nardoss Marsession on the phone. I explained that I had not purchased a car in 15 years because I did not like dealerships. Na I initially spoke with Nardoss Marsession on the phone. I explained that I had not purchased a car in 15 years because I did not like dealerships. Nardoss proceeded to change my mind with his demeanor, knowledge and likability. I knew that if I bought a Ford, it would be from him. Everyone in the sales department was very helpful — answering all the questions I could muster up. Even though I waited 10 weeks to get my Escape (one was built just the way I truly wanted it), Nardoss would give me progress reports which I appreciated. Thank you Nardoss, Brian Evan, and Freddy Camacho — you guys are the best. More