Star Ford Lincoln

Great service Always friendly the service employee will go over your request and will provide you with the estimated time frame that your car will be ready. The se Always friendly the service employee will go over your request and will provide you with the estimated time frame that your car will be ready. The service employee will text you to confirm that your car has been checked in and they will contact you to confirm if any additional work is required. Also you will receive a text and a call when your car is ready for pick. Overall I always receive great service along with the customer service. More

CUSTOMER SERVICE Worst service ever from any dealer I have taken any of my cars in over 30 years, this is the 3rd time I go to Star ford Lincoln and the last as I corr Worst service ever from any dealer I have taken any of my cars in over 30 years, this is the 3rd time I go to Star ford Lincoln and the last as I corroborate that what happened previously was not a misunderstanding perhaps. The first time I notice that the service rep did not explained services done on my truck so I was ok maybe next time, the second time I took my truck again I had to returned 3 times to rent a car due to the lock of customer service and the lock of correctly servicing my vehicle mechanically speaking as well. My truck was left on the roof of the parking structure with not only parts not working but windows open which causes for dust, tree lifts, etc. to go inside which I had taken to be detail days before, once truck finally given back after 2.5 weeks I had to speak with Manny (the manager) that promise me the heaven and the stars after I brought the issue to him that this will never happened again but guess what they just did it again today, pick up my truck as had to complaint to Angie, service department that other dealers have courtesy shuttle, she replied that they are only allow to use Lift but one way, unheard but finally she then send lift to pick me up this morning, got to the dealer with a positive attitude that this time my experience was going to be different meaning will be treat the right way... first after Angie at least took me to pay for service provided but never explained what was done nor at least a thank you, my truck was left outside under the climate, full of water due to the overnight weather, I had detailed it a week previous which frustrated me but thanks Lord Jesus contained myself then found inside the seat plastic cover laying on the passenger side along with the numerical tag on top of the dashboard so I said enough then I walked to Manny the manager to let me know that it was again an oversight "again". I conclude that this a pattern and that I should never go again since if this happened 3 times in a row that only tells me that Manny does not make his staff accountable sine the only question he asked me was " what do you think I should do about it instead of telling me what he should do about it. I work at a hospital and believe I know about customer service as the hospital I work in has named 3 years in a row one of best 100 hospitals in the nation. I took the time to write this review so no one allows this place or any other place to treat their customers in such a careless and disrespectful manner. More

Fantastic Very helpful and informative service reps and my car was fixed within an hour of my appointment time. I prefer to take my car to Pasadena Ford even th Very helpful and informative service reps and my car was fixed within an hour of my appointment time. I prefer to take my car to Pasadena Ford even though I bought my car at a different Ford dealership because of the service center. More

A purchase with Paul Abeyta I gave Star Lincoln a 5 star rating because of the Service Paul provided throughout the porocess. I also have to say the finance manger Freddy was als I gave Star Lincoln a 5 star rating because of the Service Paul provided throughout the porocess. I also have to say the finance manger Freddy was also part of the overall rating of 5. Just a brief summary- Paul did not waste anytime giving me information on the suv I wanted. He knew I was shopping and he got straight to the point! Which I appreciated very much because buying car isn’t always easy. Besides him communicating with me, over the phone, e-mail and texts, the whole time he had a great personality! I really like that Paul took his time to go over all the details of the Explorer, how to work the seats, navigating through the all the apps the vehicle has and even making sure I downloading the Ford app to show me how to use it. Which is very impressive! Again, Paul was great! And Freddy took his time to explain everything about our financing terms and very pleasant to work with. I really thought he was going to push extra options on us but we’re the ones how picked an option once he throughly explained the benefits of each package. Great team work! Hope to refer business to Paul in the future! He was able to build a relationship, not just a transaction! More

Friendly, prompt, reliable I found the car on the web They called me I went to test drive liked the car and bought it Very easy, accommodating No pressure, no added cost I found the car on the web They called me I went to test drive liked the car and bought it Very easy, accommodating No pressure, no added cost More

Oil change + I took my MKc in for an oil change. I didn't have an appointment. Our service rep, Seta Alexanian, was there to meet me. The oil change symbol came o I took my MKc in for an oil change. I didn't have an appointment. Our service rep, Seta Alexanian, was there to meet me. The oil change symbol came on, so I took my MKc directly to our dealer. Thank goodness, the service dept. wasn't too busy. The mechanic saw that there was rip in my front right tire. The tire was replaced, the tires rotated, and my vehicle was washed. All of this done within aa little over an hour. I am so impressed with Star and especially Seta. She makes things happen and is right there to help with a beautiful smile and delightful personality. More

Super Clean, easy to deal with and knowledgeable service reps. Sales reps are always cool to talk with. A lot of nearby places for food and shopping, or wha Clean, easy to deal with and knowledgeable service reps. Sales reps are always cool to talk with. A lot of nearby places for food and shopping, or whatever your needs More

One of the best service depts I’ve been to many Ford service departments and this one is the best service departments. Friendly staff and fast service. Waiting area is always clean I’ve been to many Ford service departments and this one is the best service departments. Friendly staff and fast service. Waiting area is always clean More

5 Star Service My first experience at Star Ford and it was above my expectations. Friendly and fast! Did not try to upsell me with unnecessary services. Thank you! My first experience at Star Ford and it was above my expectations. Friendly and fast! Did not try to upsell me with unnecessary services. Thank you! More

Terrible worrkmanship Came in on a Friday for routine oil change - was told I also needed a wheel alignment. Received car back with terrible wheel chatter and alignment was Came in on a Friday for routine oil change - was told I also needed a wheel alignment. Received car back with terrible wheel chatter and alignment was completely off (pulling to right) when these issues were not effecting the car prior to the work. Had to take my car in on the next Monday to a different mechanic to get everything fixed. Received a write-up for how off the alignment and wheel balance was. I have serviced my car at Star Ford every time for over 8 years - this is now the second time I've gotten it back with tire and alignment issues. I pay a premium to go to the factory dealer and I get a car back in worse shape than it came in. Really poor... Randy was great. Very personable and friendly. My issue is with the work done to the car and how half-assed it was. More