Star Ford Lincoln

Experience was just k Made a appt for a oil change. Once there are was quoted an 1 1/2 hour for wait. If I didn’t have an appt I totally agree BUT since I did have one I wa Made a appt for a oil change. Once there are was quoted an 1 1/2 hour for wait. If I didn’t have an appt I totally agree BUT since I did have one I was not happy. Yes they rushed me through n got me outa there under an hour, which I very much appreciated it but I do believe that that is yo long of a wait for a simple oil change with an appt More

TRansmission control module Needed my transition control module (electronic board) replaced. It costed $890 with parts and labor. Ford likely over charges for this component. But Needed my transition control module (electronic board) replaced. It costed $890 with parts and labor. Ford likely over charges for this component. But service was excellent and prompt. Phone calls were returned in short period of time. I will return to this service center. More

Excellent customer service They got me the exact car that I wanted with the best price with no money down. I also want to thank Amir for helping me out even though he had other They got me the exact car that I wanted with the best price with no money down. I also want to thank Amir for helping me out even though he had other customers More

Leasing a new Edge Had a really good experience.. Traded in our leased 2015 Edge for a 2018 Edge... Nick White took great care and gave us a good deal. Had a really good experience.. Traded in our leased 2015 Edge for a 2018 Edge... Nick White took great care and gave us a good deal. More

Lincoln concierge, Seta Janet Alexanian WAS PHENOMENAL !!! Seta J. Alexanian anticipated every need I had throughout the entire servicing of my 2015 Lincoln MKZ Hybrid. Kudos to Star Lincoln and especially to Seta J. Alexanian anticipated every need I had throughout the entire servicing of my 2015 Lincoln MKZ Hybrid. Kudos to Star Lincoln and especially to Seta for her stellar professionalism. More

Disappointed in customer service and management After purchasing 4 Lincoln Navigators from Star Ford, one would think that they would receive prompt and courteous service. Not the case this time. After purchasing 4 Lincoln Navigators from Star Ford, one would think that they would receive prompt and courteous service. Not the case this time. Over the past two months, I have spent over $10,000 in repairs. My last repair: Brought the car in for a diagnosis and repair. After being told that the repair was $199.00, I was relieved. Then I was told they missed the cut off time for a part so had to wait another day. Then told the part didn't arrive. Then told the part was defective. Then told the bill would be $1400 (all via email btw). Then heard nothing from the dealership for days. I reached out to Alex Tamez, the General Manager, via email to voice my concerns. No response. I left him a VM on Thursday. No response. I left him a VM on Friday. No response. I went to the dealership and left word with reception and service department that I"d like to speak to him. No response. Apparently, he doesn't care. More

Great service We are most impressed by our service advisor, Seda. She is the nicest, most efficient, and professional service person we have ever had the the pleas We are most impressed by our service advisor, Seda. She is the nicest, most efficient, and professional service person we have ever had the the pleasure of working with. We are impressed with the physical plant as well. All is clean, new and well kept. Washing our MKc, is a lovely bonus after servicing our vehicle. More

Early morning oil change Great service , in and out at the time I was promised . The lovely service advisor SATE greeted me with a very welcoming smile and took care of a quic Great service , in and out at the time I was promised . The lovely service advisor SATE greeted me with a very welcoming smile and took care of a quick maintenance service . I was abit worried coming in before work but the vehicle was done at the time promised and made it to work with out a problem . Very approachable service staff and just over all positive experience . I will be coming back for any other maintenance needed in the future . More

Excellent, Courteous, Respectful Starting with front desk reception lady to the Service Writer and Techs . Friendly... Work performance done in a reasonable time.Randy my Service Wri Starting with front desk reception lady to the Service Writer and Techs . Friendly... Work performance done in a reasonable time.Randy my Service Writer was outstanding. More

Strong service center Jose Vergin, is the best service rep. a large account like mine can ask for, they perform proper repairs as necessary and have a quick turn around tim Jose Vergin, is the best service rep. a large account like mine can ask for, they perform proper repairs as necessary and have a quick turn around time with the vehicles. I am very pleased with the quality of work performed. More