Star Ford Lincoln

IRRESPONSIBLE STAR DEALERSHIP BODY SHOP MANAGER "MARIO" On September 5, 2018 . met Mario Star Dealership Body Shop Manager,with assistance of my Salesman Sasha. To discuss my DISAPPOINTMENT ON THE REMOVAL On September 5, 2018 . met Mario Star Dealership Body Shop Manager,with assistance of my Salesman Sasha. To discuss my DISAPPOINTMENT ON THE REMOVAL OF "SEVERE STAINS" on my New Ford 2018 Edge. My was SUV was work on TWICE FOR TWO DAYS at a time 48 Hrs each Two times it was there. Mario failed to explained Why my SUV still had severe stains on the Roof and Brush Buffer marks on the side panel between the front passenger door and rear door. He did not offer to "CORRECT" And Not APOLOGIZE " for the Poor Quality of work perform by his employess. Instead of addressing the problems.He went into a long LECTURE, ON Black VEHICLES. The more you looked you would find more marks,and stains. His final commend was to take pictures send them to FORD for repainting Roof, because the paint now is very thin ....However, it would still have a problem. "Hard to Beleive That, Then why Paint "???? ON July 24th 2018, at the time of purchase.Written disclosure or verbal was not provided regarding severe stains on the Paint and Windshield would not be removed to its original Factory Paint Appearance. I'm a First time Ford Buyer and New Client of Star Dealership Company. After your Body Shop Manager Mario negative remarks and bad experience with this vehicle. I'am very disappointed and depressed I purchase this Ford Edge. My family and I have not had peace and enjoyment. Sasha my salesman. I still consider him a great salesman and a gentleman. Regards Conrad Martinez More

First it was covered then it wasn’t Hi, This is the second time I had to take my CMax in for a stuck driver’s side door. The first time they told me that that was part of a recall on t Hi, This is the second time I had to take my CMax in for a stuck driver’s side door. The first time they told me that that was part of a recall on the CMax and they fixed for free. The fix lasted a week and then the door got stuck again. I took it back in and they said that it wasn’t covered by the recall and it would be $420+. I declined as I’m preparing to look for a new car in a few months anyway. But I am now pretty certain I won’t be getting another Ford. I do want to point out that the service rep Seta was great. It wasn’t her call. And in fact all of the service reps have always been great there. All of them. More

Five Stars Fast and friendly service as is the norm here. All work was thoroughly explained by Randy in advance. All the facilities here are immaculate and you a Fast and friendly service as is the norm here. All work was thoroughly explained by Randy in advance. All the facilities here are immaculate and you are never treated in anything other than a professional and respectful manner. I started coming here a few years ago after some bad experiences at another Ford dealership (where I had pirchased my car) and my experience at Star Ford have been the exact opposite. More

Great Mrs Danielle Sam Davis Was great in processing the service and delivered car to my needs for the day . Great follow up with text messages and call Mrs Danielle Sam Davis Was great in processing the service and delivered car to my needs for the day . Great follow up with text messages and calls More

low pressure experience They were willing to find a way to hold a truck for me while I was on vacation. I really want the vehicle and didn't know how i could lock it in from They were willing to find a way to hold a truck for me while I was on vacation. I really want the vehicle and didn't know how i could lock it in from far away. More

They were so kind and friendly to help me. I've stopped by Sunday evening almost closing store but they did good service even passed time to close store until I satisfied. also all other staff I've stopped by Sunday evening almost closing store but they did good service even passed time to close store until I satisfied. also all other staffs were waiting together for me. Thanks. More

Highly recommend This dealership took its time in helping me out explaining different options and packages offered, that was a big deal so i was comfortable in my purc This dealership took its time in helping me out explaining different options and packages offered, that was a big deal so i was comfortable in my purchase. Thank you ?ford More

Perfect service every time The service at Star Ford is always fast. The staff is very organized and professional. I’ve had my truck there for oil changes, recall items and inspe The service at Star Ford is always fast. The staff is very organized and professional. I’ve had my truck there for oil changes, recall items and inspections and have yet to experience a hiccup. I highly recommend them. More

It only took one week to fix my air conditioner My 2005 Ford Focus needed the air conditioner fixed and new tires. Both these items were left over from a previous visit 2 weeks earlier. I brought My 2005 Ford Focus needed the air conditioner fixed and new tires. Both these items were left over from a previous visit 2 weeks earlier. I brought the car to the dealer about 8:00 am the first day. Near the end of the day I was told the tires were changed but the air conditioner would need more time. They set me up with a rental car for the evening. Near the end of the next day I was told it needed a new compressor for the air conditioning. Unfortunately they did not order this part early enough to be delivered that day. As it was Friday I was told to keep the rental car over the weekend. The day after the weekend, the service representative did not show up for work. Apparently this means no one should work on the vehicles he was managing. I did talk to another rep and she said they still needed to order two bolts for the installation. I had to use the rental car for another night. The next day the service representative was working again. At the end of the day I retrieved my car. The tires and air conditioner both work well now. More

Quick and Easy Service I arrived for my 8:00am appointment at 7:15am prepared to wait. To my surprise, they took me immediately. My service was done in an hour and a half. S I arrived for my 8:00am appointment at 7:15am prepared to wait. To my surprise, they took me immediately. My service was done in an hour and a half. Sam was my service advisor and she was awesome. More