St. Helens Chrysler Dodge Jeep Ram

Dealership dishonest in condition of truck After seeing an ad for a truck my husband and I were greatly interested in we drove an hour to come and see the vehicle and test drive it. The CARFAX After seeing an ad for a truck my husband and I were greatly interested in we drove an hour to come and see the vehicle and test drive it. The CARFAX indicated no accidents and the title was clean. While test driving the vehicle my husband put it in 4 wheel drive and noticed an odd sound. The salesman reassured us that it was most likely a result of this feature hardly being used by the previous owners. It was a sound that concerned us however we were once again reassured by one of the dealerships co-owners, Andrew, that this vehicle was in great mechanical shape. He presented us with an invoice to prove their shop had done a "thorough inspection" and had even spent over $1,400 on the vehicle to make sure all was sound. These repairs also included replacing the rack and pinion. Andrew boasted about the thoroughness of their inspections and that they believe any car driven off their lot should be in such good mechanical state it would not need any intervention within the first year of owning the vehicle. We decided to proceed with the purchase of the vehicle but made it contingent upon an inspection by our own mechanic. The next morning we took the vehicle to our mechanic for inspection. Within 15 minutes of looking at the vehicle the mechanic was able to see that 1. There was something wrong with the four wheel drive and 2. The vehicle had been in an accident! None of which were divulged to us during the process not to mention both of which significantly impact the value of the vehicle. We then contacted the dealership to which they said they would like their own mechanics to inspect the vehicle even though they had indicated during the sale this was already done. We also mentioned the fact the vehicle was in an accident to which the service manager indicated "accidents happen all the time" and the CARFAX was clean and that it was nothing they could control. The inspection they did concluded that the transfer case would need to be replaced and they would be voiding the sale because it is not a vehicle they would like to have their name attached to. And yet, they were fine selling it to us the night before? If their own inspection was so thorough and extensive why did they not catch these issues? I get it, a shop/mechanic may miss a few things here or there. However, its truly hard to believe a large service center/dealership just simply didn't put the vehicle in 4 wheel drive during the inspection and somehow managed to "miss" the issue. Especially when their own inspection indicated it was such a huge repair. More

Bad sales experience I went in to look for a used truck. I saw one online that was $41,990 . When I went in they wouldn’t tell me the price until I told them I was trading I went in to look for a used truck. I saw one online that was $41,990 . When I went in they wouldn’t tell me the price until I told them I was trading in my used truck and how much I owed on it(I owed what kbb said it was worth). Then they came out and said $46,990 and they would happily take my truck in as a trade at a loss(their words). I knew it was $41,990 because I saw the ad before I went in and asked again and they said it’s always been that price. They have the right to ask whatever price they want, but they lied to me about it and the salesman was spretty pushy. He came out after one of his visits to they guy in charge and just shook my hand without even saying what he was shaking it for. I assume he thinks he sold another sucker a vehicle. Bad sales pitch, lying to the customer and playing a shell game with the price. I will make sure everyone I know avoids that place and shops somewhere else. More

Worst experience of car buying This place is so unorganized , had to re sign papers cause they can't even figure out where people need to sign, but than they say you owe them $$ fo This place is so unorganized , had to re sign papers cause they can't even figure out where people need to sign, but than they say you owe them $$ for your trade in cause the payoff is more than they estimated but you contact your bank and find out they are full of crap cause the pay off is less than estimated.they lost the owners manual. This is a brand new vehicle why was it even removed, had to bug them for a week to even finally get one. Than after having the truck for not even a week with only 300 miles on the rig the check engine light comes on. I contact the dealership and they could care less. They told me to bring it in First thing Monday morning , so I did and it's now late in the afternoon and they still have yet to even take a look at it. Why pay 40k for a rig and get xxxxty service? Very rude let's just say I would never buy another vehicle from them nor would I recommend anyone else to do so. More

Too expensive for repairs I was quoted $600 which is expensive when I got there to pay my bill it was over $1,000 I would never take my vehicle to this establishment again I was quoted $600 which is expensive when I got there to pay my bill it was over $1,000 I would never take my vehicle to this establishment again More

Excellent group of people all around I can honestly say there is a great group of people at this lot. Robert and Michael and the rest of the crew made me feel at home and I left with a sw I can honestly say there is a great group of people at this lot. Robert and Michael and the rest of the crew made me feel at home and I left with a sweet deal on a sweet motorcycle. I wouldn't hesitate to send friends and family as they'd be well taken care of! More

Keith in Service Excellent Customer Service I took my Jeep in to get the window fixed. I am new in town and I work in Beaverton. So I really needed a rental car. I was offered one of their fa I took my Jeep in to get the window fixed. I am new in town and I work in Beaverton. So I really needed a rental car. I was offered one of their fabulous cars. They fixed my window and I had all service needs done to get my car back in shape. They stand by their parts that are replaced. Thank you all for great service. I will be a repeat customer. More

Love it I told them what I wanted and they found exactly what I have been looking for...im in love with my car. The guys that worked with me were very nice an I told them what I wanted and they found exactly what I have been looking for...im in love with my car. The guys that worked with me were very nice and very good with my husband and I More

Service department the greatest I challenged a renowned Portland pothole on a rainy day and the pothole won. Ripped a running board half off, left hanging in precarious position. M I challenged a renowned Portland pothole on a rainy day and the pothole won. Ripped a running board half off, left hanging in precarious position. Made it to my St. Helens dealership. Service Rep Ken Knudson assured me they could help me even though they booked to the max. Less than 24 hrs later, my running board was repaired and back in place and undercarriage inspected. I have been a customer of this dealership for many years and actually find the quality of service continues to go up while remaining affordable. They are our "go to" dealership. In this instance, I came home a winner in spite of the pothole. Thank you Ken and all staff who assist me in my times of need. More

Great experience at a dealership We are repeat customers at St. Helens Auto Center and will continue to be. The staff at this dealership is very friendly and helpful. Our salesperson We are repeat customers at St. Helens Auto Center and will continue to be. The staff at this dealership is very friendly and helpful. Our salesperson was Michael Garcia and he went above and beyond to find the car we wanted and come in under budget. More

Buying experience I have to say this was an easy purchase for us. Greg was easy going no pressure and very helpful. When out of his way to find the vehicle we wanted an I have to say this was an easy purchase for us. Greg was easy going no pressure and very helpful. When out of his way to find the vehicle we wanted and got it to the lot. Will was laid back and pretty fun to negotiate with to get us where we wanted to be. Had a great buying experience !! More