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St Cloud Toyota - Service Center

Waite Park, MN

4.5
2,991 Reviews
Call Service Center (320) 253-2581

2,991 Reviews of St Cloud Toyota - Service Center

Sort by
August 09, 2023

They forgot to provide the car wash they offered. Took longer than expected. Scheduling was easy. More

by lazyj_er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

St Cloud Toyota responded

Thank you for the feedback! We apologize for the long wait and for not receiving the car wash. I will send your concerns to the service manager. Please let us know if there's anything else we can do.

August 06, 2023

Able to get two of my car items done while in for oil change. That day was internet done so had to be patient for billing part. All went well. More

by laurafreese8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

St Cloud Toyota responded

Thanks for the wonderful review!

July 29, 2023

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dockendorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Ploof, Linda Kaiser, Kylie Holland
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Jul 31, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 23, 2023

Dealership is great. Just got new 2023 RAV hybrid. Only complaint is at the factory Toyota added features we hadn’t ordered but we then had to pay forbthem More

by CLASEMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Darsow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf, Adam Haffner
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Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 23, 2023

We always receive great services! They always let us know if there are issues before they fix them! More

by DanW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 21, 2023

Service on time did not have any problem getting a appointment up front with what they recommend for service the next time More

by Mike and Nora Becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer.

July 21, 2023

I was first denied warranty coverage. Then when I left I looked around the sticker in the windshield. The numbers mean nothing to me. Shoddy work! More

by slkd011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall service persons name.
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Jul 21, 2023 -

slkd011 responded

!!!!

Jul 24, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call one of our service managers, Ben Becker or Lori Heinz at 320-253-2581 at your earliest convenience.

July 19, 2023

I was sold a car that broke down 2 of the 3 times I drove it (aside from home from the dealership). It was 'fixed' by Dan in service except that it wasn't. Y'all won't take the car back. I'm livid. More

by erika.rutter2018
Recommend Dealer
No
Employees Worked With
Alex and Dave
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Jul 20, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our sales manager, Nate Laudenbach at 320-253-2581 at your earliest convenience.

July 19, 2023

No one seems to know what they are doing. Poor communication, lack of knowledge, mistakes made. More

by Anonymous
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
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Jul 20, 2023 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call the service manager, Ben Becker at 320-253-2581 at your earliest convenience.

July 16, 2023

Service was efficient and expedient. I appreciated the way updates were posted at all times. More

by rmweber0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I worked with.
Report | Print
Jul 17, 2023 -

St Cloud Toyota responded

Thanks for the wonderful review. We appreciate having you as a customer!

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