St. Claire Cadillac

Always Excellent Service I brought my car in for service - primarily to have a new set of tires put on. There were a couple of other issues I had questions about. My normal I brought my car in for service - primarily to have a new set of tires put on. There were a couple of other issues I had questions about. My normal service adviser is J. J. Van Dongen, He and St. Claire Cadillac have always provided excellent service. They have been my dealership since 2011. Their advice and service has been super. I highly recommend them. More

First rate outstanding customer service all the way. JJ and Rob Wright are simply the Nordstrom of St. Claire Cadillac. They have the perfect mix of being very professional and friendly at the same time. JJ and Rob Wright are simply the Nordstrom of St. Claire Cadillac. They have the perfect mix of being very professional and friendly at the same time. This is not the first time I've enjoyed this fantastic service. We bought our Cadillac at St. Claire from Rob when he was in sales, and it was the most positive car buying experience we've ever had. Now it's great that he is now in the service department and like JJ, gives excellent sevice there. Unfortunately the NAV system in our car keeps failing but this isn't their fault, and whenever I bring it in the take excellent care of me. THANK YOU. More

Everything Was Fine . . . Except I took my Cadillac on for regular maintenance and everything was as it should be. The only odd thing is that Cadillac has a pretty good app called MyC I took my Cadillac on for regular maintenance and everything was as it should be. The only odd thing is that Cadillac has a pretty good app called MyCadillac and one of its features is booking your service appointments online. Howevet, even though we're in the middle of Silicone Valley, St Claire doesn't use this feature. So when I made an appointment through the app, I nevet heard anything. Finally, I called and was told, "Oh, yeah, we don't use that." Baffling. More

Friendly This was a great experience in all ways. Everything went well because all employees knew what they were doing and were genuinely kind and absolutely This was a great experience in all ways. Everything went well because all employees knew what they were doing and were genuinely kind and absolutely straightforward. More

My Lucky Day I recently purchased a 2017 XTS from St. Claire. My initial and main contact throughout the experience was Tony. He showed me the entire line-up of Ca I recently purchased a 2017 XTS from St. Claire. My initial and main contact throughout the experience was Tony. He showed me the entire line-up of Cadillac sedans. I drove a few and returned a few days later with my wife. Once again, Tony showed us the various new sedans and we tested the XTS and CT6. We settled on the XTS but they didn't have the exact one we wanted with a moon roof. So Tony located one for us and had it shipped to St. Claire. We came in on a Sunday to sign the paperwork with Brandon. Another outstanding member of the St. Claire team. Brandon took us through the paperwork page by page. We were purchasing at the end of the month and he had a number of coupons he needed to use before they expired. He was on the ball and saved us more than a few bucks. Three days later the car had arrived and was ready for delivery. We had made the 110 mile round trip to Santa Clara three times in a week. Tony offered to deliver the vehicle to our home! Once here he spent a few hours with us in our garage giving us the "XTS-101" course. We've been married 36 years and have purchased a good number of vehicles, both new and used. We have never had an experience like this with any dealership. Zero pressure. Complete transparency. A+ business experience. I had already decided to buy a Cadillac for a number of reasons. St. Claire was the only dealership in the Bay Area that had the exact color combination I was looking for. That was the only reason I contacted them. I fell into a great experience. It was my lucky day. More

Sensor failed Car would sputter and die when I tried to start it. I called Monday morning and got appointment for Tuesday. I took it in after work and dropped it of Car would sputter and die when I tried to start it. I called Monday morning and got appointment for Tuesday. I took it in after work and dropped it off. I was able to get a very nice loaner. Come to find out, a sensor had failed. J.J checked it throughout the day after being repaired to make sure all was working correctly. Very happy with my outcome. Thank you! More

Excellant and personable customer service I went in for an oil change and also had a leak in one of my tires. I was waiting for the car, and I remembered that there was a problem with my gas I went in for an oil change and also had a leak in one of my tires. I was waiting for the car, and I remembered that there was a problem with my gas cap. Every time I got gas, the check engine light would come on when I knew that I had tightened the cap. I had even purchased a new OEM gas cap and had the same issues. So I knew it wasn't the gas cap. I told J.J. about it and he asked Art to have the techs pull the codes. Come to find out, there was a cam exhaust solenoid problem. Luckily they had one in stock. I have filled up the car since then and so far I have not had the check engine light come back on. I'm so glad that its fixed. It really bothered me that it came on every time after a fill up. Thanks so much for the excellent service!! More

expert service and knowledgeable sales I purchased and serviced my three Cadillacs at St. Clair for the past 18 years. I once tried outside repair and immediately came back to St. Claire w I purchased and serviced my three Cadillacs at St. Clair for the past 18 years. I once tried outside repair and immediately came back to St. Claire with great relief that they exist. Their Sales Team is professional, knowledgeable and not the least pushy. Courteous and respectful are the right words to describe the entire team in sales and service. Plus the service costs are competitive with non dealership shops. The purchase costs are transparent and within industry standards - the selection and special add ons are unique and perfect - something I wouldn't even know to ask for. That's why this long established dealership deserves the highest rating. More