St Charles Hyundai

Bought a Sonata three years ago from this dealer and have been more than pleased with their service. I never had any other dealer treat us so well. Always great service and in a timely manner. been more than pleased with their service. I never had any other dealer treat us so well. Always great service and in a timely manner. More

I have always had a pleasant experience when taking my I have always had a pleasant experience when taking my car in for service at St. Charles Automotive.I plan on purchasing my next car there as well. I have always had a pleasant experience when taking my car in for service at St. Charles Automotive.I plan on purchasing my next car there as well. More

Very knowledgeable sales person (Ben M.). He listened to what was important to me and directed me to the car that ideally fit for me. This is the 3rd car I have bought from Ben and St. Charles Hyundai. T what was important to me and directed me to the car that ideally fit for me. This is the 3rd car I have bought from Ben and St. Charles Hyundai. These folks have done superb service on my other two Hyundai's. More

Steve has sold our family 3 cars in the last few years. He is very nice to work with. Steve is professional, knowledgeable, honest, and friendly. He has great customer service skills. We would recommend bu He is very nice to work with. Steve is professional, knowledgeable, honest, and friendly. He has great customer service skills. We would recommend buying your next car from Steve. More

I have been buying Hyundai vehicles since 2000. I have tried other dealerships and I always come back to St. Charles Automotive to purchase them because of the great service and courtesy I receive from th tried other dealerships and I always come back to St. Charles Automotive to purchase them because of the great service and courtesy I receive from them! They are always good to me and I will always buy from them. I am a true and loyal customer of St. Charles Hyundai! My salesman Steve Williams was very helpful in our decision in purchasing our new 2012 Hyundai Elantra. More

We have bought both of our cars from Ben and we really enjoy working with him. It makes the buying experience nice and easy. We haven't had any problems when dealing with this dealership. enjoy working with him. It makes the buying experience nice and easy. We haven't had any problems when dealing with this dealership. More

Very good customer service and friendly sales and finance people without high pressure. I wish the transaction could have been completed quicker and more time spent orienting me to the car's features post sa people without high pressure. I wish the transaction could have been completed quicker and more time spent orienting me to the car's features post sale. More

Buyer Beware Had to buy my son a replacement vehicle Buyer Beware Had to buy my son a replacement vehicle for a truck that was totaled in an accident. We found a used Jeep Cherokee Sport that was Buyer Beware Had to buy my son a replacement vehicle for a truck that was totaled in an accident. We found a used Jeep Cherokee Sport that was in decent shape and was with in the price area of the Insurance settlement. The sales person and staff were excellent during the sale. We picked the car up on Wed. night and by Sunday night the car was overheating and making a knocking noise. I realize that the car was "As Is" and with "No Warranty", but one would expect a car from a dealership to last longer than 4 - 5 days. So much for the extra fee that they charge for the Inspections, paper work, oil change and the used car check-up. My son took the Jeep to the Hyundai part of the dealership were it was bought and was told that "There is nothing we can do, it is not or car or our problem&amp". I would think long and hard about buying a used car there. We originally went to the dealership, because I felt that we were better off there than at a side of the road used car lot. Was I ever wrong? We do have a nice looking $5799 yard decoration. More

Leased a Maxima 3 mos. ago. Needed to trade my husband's vehicle. Went into their Hyundai dealership - young salesman dropped the ball on the deal. We decided to go back to their Nissan dealership (next d vehicle. Went into their Hyundai dealership - young salesman dropped the ball on the deal. We decided to go back to their Nissan dealership (next door) to see if they could work a deal. They gave us a good deal on our trade and because it wasn't able to drive (H3 that was stuck in 4-wheel high) we really had to get out of the car. Although we just leased a vehicle they gave us a horrible rate on a loan (told us they couldn't get us into a lease). Our original salesman passed us off on someone else because he was busy. The 2nd salesman drug out the deal for a week. Promised return phone calls that we never received. We had to keep calling to find out what was going on due to their lack of response. Felt it was a pressure sale this past Mon because we had to get out of my husband's vehicle. Knew it was a mistake. Went immediately back to the dealer on Tues to try to get out of car into original desired car from their Hyundai dealership next door. We were told on Wednesday by our salesman that the Sales Manager thought he could get the deal done with an additional $1,500 down. I told him we could come up with that. Spent the next 2 days trying to find out what was going on. Phone calls were not returned. Finally spoke with salesman yesterday. He told us that they can't do the deal without another $5,000 down. Although we were told we were preferred customers because we had just leased a vehicle we were treated with less than desirable customer service and it's obvious they aren't trying to keep a customer's loyalty with the way we were "jerked" around. More