St Charles Hyundai

Leased a Maxima 3 mos. ago. Needed to trade my husband's vehicle. Went into their Hyundai dealership - young salesman dropped the ball on the deal. We decided to go back to their Nissan dealership (next d vehicle. Went into their Hyundai dealership - young salesman dropped the ball on the deal. We decided to go back to their Nissan dealership (next door) to see if they could work a deal. They gave us a good deal on our trade and because it wasn't able to drive (H3 that was stuck in 4-wheel high) we really had to get out of the car. Although we just leased a vehicle they gave us a horrible rate on a loan (told us they couldn't get us into a lease). Our original salesman passed us off on someone else because he was busy. The 2nd salesman drug out the deal for a week. Promised return phone calls that we never received. We had to keep calling to find out what was going on due to their lack of response. Felt it was a pressure sale this past Mon because we had to get out of my husband's vehicle. Knew it was a mistake. Went immediately back to the dealer on Tues to try to get out of car into original desired car from their Hyundai dealership next door. We were told on Wednesday by our salesman that the Sales Manager thought he could get the deal done with an additional $1,500 down. I told him we could come up with that. Spent the next 2 days trying to find out what was going on. Phone calls were not returned. Finally spoke with salesman yesterday. He told us that they can't do the deal without another $5,000 down. Although we were told we were preferred customers because we had just leased a vehicle we were treated with less than desirable customer service and it's obvious they aren't trying to keep a customer's loyalty with the way we were "jerked" around. More

PLEASE READ THIS BEFORE YOU GO THERE! DO NOT TRUST ANYBODY AT THAT DEALERSHIP (HYUNDAI) I was interested in an Audi at the HYUNDAI dealership, and the salesguy JEREMY tricked me in to leaving a $500 ANYBODY AT THAT DEALERSHIP (HYUNDAI) I was interested in an Audi at the HYUNDAI dealership, and the salesguy JEREMY tricked me in to leaving a $500 deposit for the car!!!! I asked JEREMY FIVE TIMES if the deposit was refundable, and he assured me that IT WAS!!! When I got back (hasn't even been 24 hours) to tell them the bad news, that I changed my mind and want my deposit back, the floor manager MIKE, was trying hard to keep my business. When I told MIKE that I have found a better deal, but it's in IL and I haven't seen the car yet, to what MIKE RESPONDED THAT HE WOULD LIE TO ANYBODY AND GIVE A FALSE PRICE JUST TO BRING A CUSTOMER IN! Basically warning me to watch out for the other dealership in IL. But I guess he didn't know that his "kind" advice would work against him. THIS MAN CANNOT BE TRUSTED AND HE Basically CALLED HIMSELF A LIAR, by telling me this. I insisted On getting back my deposit, I CANNOT believe they thought that I would even consider buying from them and trusting them, after all I have heard. Then JEFF (another manager) came up to me and was VERY RUDE AND ANGRY and didn't want to give me back my deposit because I signed a "contract". He called JEREMY(sales guy) and JEREMY LIED IN MY FACE IN FRONT OF HIS MANAGER, SAYING THAT HE NEVER SAID THAT THE DEPOSIT WAS REFUNDABLE. I was speachless!!! Long story short I did get my deposit back, but they caused me a lot of trouble for NOTHING. They saw a young lady with little experience and decided to TAKE ADVANTAGE OF ME. Needless to say JEFF was very rude and disrespectful to me, he talked to me like I was a little girl. I was VERY Offended especially when he said that I have to grow up! That was rediculous, UNPROFESSIONAL, AND IMMATURE! This was a horrible first experience at a dealership. AND PLEASE DO NOT TRUST THESE PEOPLE, THEY WILL LIE TO YOUR FACE AND TELL YOU ANYTHING TO FOOL YOU INTO BUYING THEIR CARS AND/OR TAKING AND KEEPING YOUR MONEY. PLEASE READ OTHER REVIEWS! THEY REALLY ARE SHADY PEOPLE Please, email me if you have any questions. I did report them to the BBB, as well as the Attorney General, as well as the consumer protection line. Everything is on file on their website. DO NOT TRUST THESE PEOPLE OR GIVE THEM YOUR MONEY! More

Very misleading sales tactics from their associates. Looked at a car that was initially priced at $11,995. Through conversations with the sales associate, she dropped the price down to $9,000. I said Looked at a car that was initially priced at $11,995. Through conversations with the sales associate, she dropped the price down to $9,000. I said that I would be more confortable with $8,500, and she said that it would not be a problem. We also worked in the sales tax and paying off our existing car loan (with trade in) for the same amount ($8,500) and she said that it was no problem. The sales associate gave us to keys for us to have the car inspected by our mechanic the next day. After the inspection, I returned to the dealership to pay the money and leave with my new car only to find out that overnight, the price went up $3,000 to $11,500 without the sales tax, and that price would include the payoff of the existing loan and trade in value. We complained to the supervisor and the Better Business Beaurau. Do not invest any time with this automotive dealership. You WILL be mislead. More

Deceptive lease and sales practices. Leased first car from Bryan Dillon in 97 went back to get car worked on in 2000 ..Scott (dont have last name anymore..he quit..guess his conscious got the best of him from Bryan Dillon in 97 went back to get car worked on in 2000 ..Scott (dont have last name anymore..he quit..guess his conscious got the best of him) approached me and talked (or should I say deceived) me into 2nd lease (trade-in which means I'd break the first lease which is a known no-no) admitted got screwed first time would help me out...Spent over 5 hours at this dealsership...Somehow...additional 3000.00-5000.00 swindled into my lease payment...I was screwed AGAIN. This dealership is in for the $$ only and not worried about customer service nor return customers. I was stupid enough to let them screw me again....PLEASE DONT MAKE THE SAME MISTAKE....shady shady sales people...Better business bureau has over 56 complaints in all departments in past 36 months...THIS SHOULD TELL YOU SOMETHING. STAY AWAY!!!!!!! More