St. Charles Chrysler Dodge Jeep Ram

YIKES Get every thing in an iron clad promise We had a price out the door , tax title and license in mind as we have been shopping for this model. While haggling, salesperson asked can you do.... We had a price out the door , tax title and license in mind as we have been shopping for this model. While haggling, salesperson asked can you do.... out the door and we raised our price and agreed. Sat for an hour, another sales person came in and tried to renegotiate. We felt the original agreement was fair and our top and said we were going back to another dealer we were at earlier. Long story short, we ended up with a deal, out the door , the finance dept, wrote up the paper work, set up our payments, and we put half down. We came to pick up the car the next day, the air conditioner did not work and spent another day there. But all was well... we thought.... Called dealer three times later that week asking three different answering machines including finance guy about seat belt extenders with no response. Figured oh well, forget it, buy them off ebay..... another two weeks go by, and the finance guy is calling saying we need to either send a check for another 300 dollars, or redo the paper work as he did not charge enough taxes. Told him he can have the car back, the deal was all in, out the door, and everything was signed by both parties. I actually hope they take the car back and give us our money back to go to a better dealer. Will see. More

Was given false information to come in the dealer I was told that I could lease a new jeep Cherokee with a 1,000 down to get in the dealer. When I got there it wasn't true. They lied to me. I had aske I was told that I could lease a new jeep Cherokee with a 1,000 down to get in the dealer. When I got there it wasn't true. They lied to me. I had asked about buying a wrangler. They new I couldn't but shot my credit all over anyway to see If I could get a 2nd loan which I didn't even want cause I was to upside down on my current car to trade it in. So basically they lied about leasing the Cherokee and tried to get me a 2nd car loan that I didn't want or asked for and lowered my credit score a ton With out my permission. So I then ask him the reason for that cause obviously I didn't agree to that dumb idea of me having 2 car payments. I then asked him why would I have two car payments. He then said how bad do I want a wrangler and I could just give up my first car to repo just so I can have a wrangler and ruin my credit. What a joke. More

Terrible I just purchased a 2015 Jeep Grand Cherokee from this dealer. Other than the color, I knew exactly what I wanted, but what started out as a good exper I just purchased a 2015 Jeep Grand Cherokee from this dealer. Other than the color, I knew exactly what I wanted, but what started out as a good experience, went completely horrible immediately after giving them the deposit. My first contact salesman(Brandon) was nice to work with. To get the pricing finalized I had to have a visit with the sales manager who felt the need to give me the "what do we have to do to put you in this car today" routine(I couldn't believe people still did that). After telling my salesman that all they had to do was match the printed price that i received at another dealer. Sidenote: I wanted to give the sale to the salesman who had gone through the leg work with me, test drives, answering questions, etc. In hindsight, I should have gone with the dealer that gave me the cheaper price initially, rather than having St. Charles Jeep match it. After we agreed on the price, I told my salesman that I wanted to get every piece of paperwork done, that could be done, so that when I brought the family back with me to pick up the car, all my wife and I would have to do is sign our names. I spent in total about 2 hrs there on that Thursday. This was going to be a dealer trade for the color I wanted, so i could not pick it up that day. On Saturday, we got the call to come pick it up. I told them that we would be in at 1pm to give them our trade-in and pick up the new car. When we arrived, our salesman was busy for a few minutes with another customer(understandable being a Saturday). But the problems started almost immediately after that, when it became apparent that the paperwork was still not complete, when the salesman came back to me to ask what county we lived in(1.5hr)! Are you kidding me! What did I spend 2 hrs there on Thursday for, if they were still working on these rudimentary details! Then we had to wait(1hr) to talk(45min) to the "accessories guy", which I really did not need to talk to. The only accessories i was interested in were all weather floor mats, and I could come back for those another day. but we were told we HAVE to see him first. The finance guy was quick. i think we spent 10min with him. Finally, after almost 4hrs at the dealship, we were going to get our car! That's when we discovered that in the dealer exchange, they did not get the second set of keys for the car, so I would have to come back and pick those up. Also, the "Accessories Guy" now informing me that the parts department had closed at 3pm, so he could not give me my floor mats, I would have come back for those as well. Over the weekend, I was online looking at other accessories for my new car when I found the same factory floor mats for $50 less, and i wouldn't have to go pick them up. So I sent an email to my salesman, instructing him to cancel the floor mats that I did have yet and just refund the money to my credit card since I had used it for part of the down payment. When I did not get a response, I followed up with a phone call to him, which then resulted in the accessories guy calling me back to ask why I wanted to cancel them, to which I responded that I found them for almost 30% less. I told him that if he wanted to match the $140 price(including tax) that I was ok with that. He said, "Let me talk to the parts department to see if I can match that, an I will call you back". After not hearing from anybody for 24 hrs. I called again and was told that the best they could do was $145. I said fine, since I was already in progress with them. I told him that I could not pick them up until later the next week. The following week, i emailed to let them know that I would come in the next morning to get the mats and the refund for the difference. Long story shortened.. It took me 1hr and some four letter words to pick up the floor mats that were already owed to me! No wonder dealers don't want a business model like Tesla coming in, where I can order online and never have to deal with this! More

BEWARE The worst experience of my life! Bought a 07' truck from them after 600 miles the engine developed a knock i returned it to the dealer where i was reassured that they would fix the problem (moe s truck from them after 600 miles the engine developed a knock i returned it to the dealer where i was reassured that they would fix the problem (moe sales manager and jake service manager) after 3 days i received a call from jake saying no worries just trying to figure out if there going to repair or replace the engine but they were no worries. 8 days pass till the next call that proclaims great news the repair is $9400 and all i have to pay is half!!! I explain this is not right and return to the dealer where moe (sales manager) says its only $1000 out of my pocket! I have to remind him once again where is this taking care of me? So now (carlos general manager) gets involved and once again re-assures me he will take care of the problem next day i return to the dealer to meet carlos where he proclaims he will not fix my truck .... But will return my money so now im three weeks into this nightmare no truck no money and all kinds of excuses!!! CONSUMER BEWARE ! Avoid st. Charles chrysler jeep at all costs you have been warned More

Note: I never leave bad comments unless the service has been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: Dur been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: During the price “negotiations”, the salesmen did everything they could to confuse my fiancé and I about the price of the vehicles. One salesman, Steve, admitted that he had previously been a used car salesman (usually the shadiest individuals) and wasn’t used to selling new cars. This was after he lied to us about the price of the vehicle and then tried to change his words. Financing: St Charles CDJ has many more incompetent employees. Bill Henders (financing) is a very nice person but terrible at his job. He is completely unorganized and unresponsive to email or phone calls. In an effort to cancel GAP protection and an extended warranty, it has turned into a 3 month ordeal (and not over yet). Bill gave me the wrong forms to fill out but I wasn’t told about this until I followed up with the dealership 3 weeks later. After filling out the correct forms, I was again forgotten until I followed up after 2 weeks. Now I was dealing with Rachel Valentino. I was told that I needed to sign the form (there is no field on the form for a signature to be written). After signing the form and returning it, I was told the checks would arrive in 7-10 days. I followed up again 2 weeks later – still no checks. I was told that their GAP company only cuts checks once per month and that Chrysler only sends warranty checks to the original loan bank or the buyer – I had refinanced with a different bank to get a better rate. Rachel then told me that I would get the checks in 3-5 days. It has been over a week again and still no checks. Service: The service team is (unfortunately) just as incompetent as the rest of the staff. Having brought the car into the dealership for oil changes without too much hassle, I decided to have the dealership repair some items that were covered under warranty. They took 2 business days to repair (estimated time was 2-3 hours) and had me get a loaner vehicle in the meantime. After hitting a pothole on the way back to the dealership and getting a flat tire, I was told I would need to pay $189 to replace the tire. There was no damage to the rim. The value of the tire at discount tire is about $95 installed. I love my car and love the Dodge brand, but the incompetence at this dealership is astounding. I have been met with incompetence at every interaction. Despite all of this, the owner of the dealership, Carlos Huerta, has done absolutely nothing to help. More

From the minute I walked in I felt at ease with Cruz and the staff. There was never any pressure, just a helpful man that sold me on the car and dealership. the staff. There was never any pressure, just a helpful man that sold me on the car and dealership. More

I used this dealership when I was not getting any assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considerin assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considering making the 8 hour drive (one way) to this dealership because of the positive experience I had with them! Even Cruz still is willing to help me almost 6 months later when I had a question about my vehicle, and was being told the incorrect info from the dealer here! I really am appreciative of the staff at St Charles Jeep and will be making the drive to them when the time comes to purchase another vehicle! Thank you for all your help and being so accommodating! You will not be forgotten! Anyone who is considering buying a vehicle from anywhere else WILL be disappointed if they do not go to St Charles Chrysler Dodge Jeep! More

This dealership is excellent in regards to customer satisfaction. Dealing with other car dealers in the past I have developed a sense of anxiety since most of them are in it to make as much money off satisfaction. Dealing with other car dealers in the past I have developed a sense of anxiety since most of them are in it to make as much money off the consumer as possible. This dealership is different. They go well beyond the term "customer service" and are very honest in their pricing and what they can do. I dealt with a sales person named James and he was very helpful in getting me the exact car I wanted, the price I was looking for, and the finance I needed. I highly recommend anyone looking for a new/used car to go to them and speak with James. I am very satisfied with the service and everything they have done for me. My opinion towards sales people and dealerships has done a 180 and its in large part to the fantastic job they did for me. Thank you James and everyone else that was involved in my deal to get my dream car. Sincerely, One Happy Customer More

Fastest purchase I ever made. Joe was very knowledgable about all the new features on my vehicle and took extra time to explain how they all worked. Ray was very helpful and communicative prior and after m about all the new features on my vehicle and took extra time to explain how they all worked. Ray was very helpful and communicative prior and after my visit. And Bill was expedient in the financing process which has been tedious and drawn out on other purchases elsewhere. More

This is the second time I have brought my vehicle in for an oil change and they have told me other components needed work or replacement that did NOT. This latest time I brought it in they told me both m an oil change and they have told me other components needed work or replacement that did NOT. This latest time I brought it in they told me both my swaybar lickage was bad and dangerous to drive. They also told me the left tie rod end needed replaement. I took my vehicle to my local mechanic who I've been going to for years and he told me that NOTHING at all was wrong with the sway bars linkage. He also said that the tie rod ends showed very minimal play and did not need to be replaced for quite some time. He recommended that I have it checked with each oil change. It makes me mad that the Dealership Service center tried to scare me into paying for repairs that were not needed. Very dishonest. Will never go back there again, as this is the second time they have done this. More