St. Charles Chrysler Dodge Jeep Ram

I had shopped on line prior to buying. I was rooting for StCDJR because I have my service work done there anyway. Best prices. Good job. StCDJR because I have my service work done there anyway. Best prices. Good job. More

Constantly Lied To I would give 0 stars if I could. I looked into a used vehicle here. After getting 20 different automated emails from someone that said the same th I would give 0 stars if I could. I looked into a used vehicle here. After getting 20 different automated emails from someone that said the same thing (I will be getting back to you as soon as I can, etc.), I finally heard back from Coraima. I tried to get some more detail on the car as it was listed significantly under what I had seen everywhere else. She gave me the run around on everything and it was insanely confusing, and no one got back to me in a timely manner. We finally started seriously discussing buying the vehicle. I live 2 hours away, so I wanted to make sure it would be ready for me if I was going to drive down there. I was told by Coraima that there were multiple appointments for this vehicle that weekend. I then told her I wasn’t interested because I didn’t want to drive 2 hours for a car that wouldn’t be there when I got there. She then told me that the appointments were at 4 and 7 PM, and if I were to get there before then, I could buy it before those people showed up. This is an incredibly shady way of doing business. How do I know they aren't telling someone else to hurry in before I show up to buy it out from underneath me? I was not going to drive almost 5 hours round trip for that to happen to me. Everyone I talked to said something like “we do business differently here”, but doing business like this seems pretty sketchy to me. When Coraima and I were discussing, she told me to sign up for a "pre-approval" to see if I could get some numbers. I asked her if that would result in a credit check, I wanted to avoid getting a credit check until I decided that was the car I wanted so I didn't have to get my credit checked 20 times at each dealership. She assured me there would be no credit check, I even have a screenshot of the text to prove it. Then the next day I get an email that says my credit has been checked 10 different times. When I tried to confront them about it, everyone gave me an excuse. "You have to get your credit checked to get a car", etc. etc. I am WELL aware I have to get a credit check, I am not an idiot. I wasn't sure I wanted this vehicle yet, and wanted to make sure before I went through with getting my credit checked. The main reason I was upset was that your employee specifically told me I didn't. If you are lying to your customers, you don't belong in business. I was reached out to by both the sales manager and the general manager, who both made me feel like an idiot for being upset about being lied to. Another "we do business differently here" speech and more "well I'm not sure you're aware but you have to get your credit checked to get a car", thanks. Somehow, I was still interested in the vehicle. I told them I was, and asked them for clarification on what next steps were because I still wanted it. After getting emails from Coraima (a sales associate), a sales manager, and Sam the General Manager, and asking questions back to everyone of them, NO ONE responded to me, and the weekend that they supposedly had multiple appointments to buy the car went by without hearing from any of them. Then, the next week I am still getting very obviously auto-generated emails from Coraima saying "I see you're interested in this car, can I answer any questions?" as if we hadn't had multiple discussions where no one answered my questions or bothered to get back to me. I then asked them to stop emailing me, and I have not stopped receiving emails. I had to block them. I bought the same car, around the same price in Wisconsin at Russ Darrow Auto Group. I didn't feel like I was being lied to here, and everyone made me feel like I was a priority. That was never the case at St. Charles Chrysler Dodge Jeep RAM. I am giving you over $20,000, please take 30 seconds to respond to an email and not be an xxxxxxx about it. Thanks a lot. More

Made the buying process easy and fun! This was the best car buying experience we have ever had!!!! Haley was awesome and really made our experience fun! I was truly amazed at how they help This was the best car buying experience we have ever had!!!! Haley was awesome and really made our experience fun! I was truly amazed at how they helped us get a great deal on a awesome truck! More

pleasant in a stressful situation Very helpful with getting the right vehicle for the additional equipment I need to have installed. Have used the service department for years and bee Very helpful with getting the right vehicle for the additional equipment I need to have installed. Have used the service department for years and been happy.. More

After 3 years of my 2013 Jeep dying when accelerating with no fix because there was no code. who ever was the mechanic at my last visit FINALLY found the problem and it is now running like new again. with no fix because there was no code. who ever was the mechanic at my last visit FINALLY found the problem and it is now running like new again. Thank you sooo much for making me safe on the roads again. Road trips on again More

Nice to work With Easy to make a deal with same day and pickup tomorrow. Great selection and the new Wrangler is a great product for the daily driver of weekend warrior Easy to make a deal with same day and pickup tomorrow. Great selection and the new Wrangler is a great product for the daily driver of weekend warrior. More

Great service Everyone there was great they help me get a great value for my trade-in and also got me a great deal on a brand new vehicle would recommend them to an Everyone there was great they help me get a great value for my trade-in and also got me a great deal on a brand new vehicle would recommend them to anyone. More

Pay attention to contract details. This slippery fellow tried to slip a $3000 maintenance contract by me without my approval (I’ve been told this is illegal). Luckily I caught it and he This slippery fellow tried to slip a $3000 maintenance contract by me without my approval (I’ve been told this is illegal). Luckily I caught it and he made up some lame excuse about he has nothing to do with purchasing maintenance contracts. Really? First time I’ve bought a car and that’s the case. Just be sure to review all the numbers and question how any of them were determined before signing anything. More

Walked into this dealership not knowing what to expect and walked out with a 2019 Jeep Compass. Cj approached me as soon as i arrived and catered to my needs every step of the way, ALSO the general manage and walked out with a 2019 Jeep Compass. Cj approached me as soon as i arrived and catered to my needs every step of the way, ALSO the general manager Sam was amazing and personally stepped in to make this possible. Thank you to everyone at St. Charles Chrysler Dodge Jeep and Ram for making my first car buying experience memorable. I would recommend to everyone as i will definitely be back to purchase again! More

They were nice and helpful, very friendly and kind. So happy to have my new car. Thank you for your service! Thanks Edmund for your help. happy to have my new car. Thank you for your service! Thanks Edmund for your help. More