St. Charles Chrysler Dodge Jeep Ram

The team of Samuel Ayer’s and his Manager Chris were both professional and very knowledgeable. Chris, gave us every opportunity to utilize our Chrysler 300 in trade. The Jeep was priced fairly . We would professional and very knowledgeable. Chris, gave us every opportunity to utilize our Chrysler 300 in trade. The Jeep was priced fairly . We would recommend this team and dealership to anyone looking a vehicle . More

Good experience, very quick service. Rental accessible. Waiting room very clean and full of snacks. Rental accessible. Waiting room very clean and full of snacks. More

St. Charles Jeep is fantastic!! I purchased two Jeep’s from this dealership, they treat you like family. The general manager, Sam Barakat is “hands-on” to make sure you receive the best servic Jeep’s from this dealership, they treat you like family. The general manager, Sam Barakat is “hands-on” to make sure you receive the best service from their team. Bryan Kenealy, the service manager never gives up on fixing issues and truly cares that you are a happy customer. I live in the City of Chicago where there are many closer Jeep dealers, I will continue to drive an hour each way to St. Charles Jeep for their outstanding service! More

The manager is great and he made things right and was easy to work with. easy to work with. More

Very friendly, honest, and willing to work with you. Made us feel like part of their team and not just another sale. Highly recommend this dealership. Made us feel like part of their team and not just another sale. Highly recommend this dealership. More

Fast, easy, honest & fair. Not pushy, very pleasant team, all who treat us very well, in every department. Sam in finance is top notch! Great experience from start to finish! Not pushy, very pleasant team, all who treat us very well, in every department. Sam in finance is top notch! Great experience from start to finish! More

Brought my car in for 3 different issues. Wasn't happy with the tech, but I figured fix the car. Got a customer service person ask how the service was going. I informed her that I was told on Wasn't happy with the tech, but I figured fix the car. Got a customer service person ask how the service was going. I informed her that I was told one issue would take weeks, another issue they did not know if they could fix, and a third to repair a paint issue I would have to wait till February (7 months later) of the following year to get in for paint repair. Tech said pay the deductible upfront so when you come in its faster. So I did. I got a call from the Service Manager, who apologized and said bring in your car (we set an appointment) and they would have a loaner ready. Thinking that was nice of them. Not really, no loaner available. I come to find out the parts for the one repair that was supposed to take weeks came in the week earlier. Manager was all talk, no loaner car, had to call a buddy for a pick up. So I get the parts installed, I get told they may or may not have fixed the other issue. If it wasn't fixed I would have to put a new case in. Also did not do ANYTHING with the paint issue. 2 weeks later I get a call from some guy who tells me that I owe them money. I ask why he said that I owe the deductible. So I proceed to tell him no, I paid here is the info off the receipt. He apologizes, yet again no resolution on the paint issue. So here I sit weeks later nothing on getting my car fixed. Honestly I would avoid this location for service, based on my experience I have doubts with them overall. More