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Springhill Toyota

Mobile, AL

4.5
152 Reviews
Call Dealership (800) 470-2505

3062 Government Blvd

Mobile, AL

36606

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152 Reviews of Springhill Toyota

January 02, 2024

I’ve called for 2 days leaving word both days for service to call me back to schedule additional service needed. 2 days no return call More

by mskltn
Recommend Dealer
No
Employees Worked With
Was told was Cory
Report | Print
Jan 03, 2024 -

Springhill Toyota responded

I'm sorry to learn about your experience trying to schedule additional service. This is not the level of customer care we aim for and I apologize for any inconvenience caused by this delay in communication. Without your name, I cannot locate your contact in our system, but please reach out to me directly so that we can assist you promptly with scheduling your needed services. Thank you, Jeff Collins - Service Manager - 251-300-3729

December 30, 2023

Great dealership. Reggie was very knowledgeable and helpful. Everything they said they were going to do was spot on. I would highly recommend this dealership and Reggi More

by Arfloor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Small
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Jan 02, 2024 -

Springhill Toyota responded

We're glad to know you had a great experience with Reggie at Springhill Toyota! We always aim for accuracy and helpfulness. Thanks for recommending us, we appreciate it!

December 30, 2023

I love everything about this dealership. They are always polite, courteous, knowledgeable and professional. Thank you Springhill Toyota More

by Tawandajohnson529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 02, 2024 -

Springhill Toyota responded

Tawanda, we're delighted to know you had such a positive experience at Springhill Toyota. Thanks for the love and support!

December 27, 2023

Hi David! My experience with Springhill Toyota was great. You were kind, courteous, professional, knowledgeable and understanding regarding the problem I was h More

by sheshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Dec 28, 2023 -

Springhill Toyota responded

We're glad to know you had a great experience with us at Springhill Toyota! It's wonderful that our team was able to assist and resolve the issue with your car. Thanks for taking the time to share this positive feedback, we appreciate it!

December 10, 2023

Great service. Great people. I love my Toyota & wouldn’t have any other vehicle or Dealership. Thank you. More

by Trouble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Dec 11, 2023 -

Springhill Toyota responded

We're delighted to know you had a great experience with us at Springhill Toyota and that you love your vehicle! Thanks for choosing our dealership. We appreciate the support.

December 05, 2023

The people were very nice and it was very clean and easy to find it More

by D
Recommend Dealer
Yes
Employees Worked With
Isaiah Brannan
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Dec 06, 2023 -

Springhill Toyota responded

Thank you for reviewing Springhill Toyota! It was so kind of you to share your experience, D.

November 20, 2023

Isaiah is professional, kind and knowledgeable. He helped me purchase my vehicle with little to no stress. I had a great experience with this salesman. I will definitely be recommending Springhill More

by Gracie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah, Roslyn
Report | Print
Nov 20, 2023 -

Gracie responded

On the other hand, the day before I purchased my vehicle I felt taken advantage of as a young female trying to make my first car purchase on my own. Mike immediately scooped me up and pressured me into giving him my account number to my credit union before he would talk numbers with me. One thing I do know about trading in a vehicle is that what I owe on my car is initially my business. After the third or fourth attempt of him asking how much I owed on my vehicle, I left with no intention of coming back. However I was really interested in purchasing a certain vehicle. I came back the next day with a close family friend because I did not want to be taken advantage of again. We spoke to the manager about or situation and he gladly directed us to Isaiah. Needless to say, if you are a young female trying to purchase a vehicle at Springhill Toyota and are greeted by Mike, respectfully RUN don’t walk.

Nov 21, 2023 -

Springhill Toyota responded

Gracie, thank you for taking the time to share your buying experience. I am happy to hear that Isaiah and Roslyn were a pleasure to work with. However, I do apologize for any negative interaction you had prior to your sale. It is certainly never our intention to make our customers feel pressured or taken advantage of. I will address your comments with my team, and if there is anything else I can help with, please reach out. Best, Michael Ricardy - General Manager - 251-445-6598

November 16, 2023

I got a day and time that was good for me. Once arriving they took my vehicle and complete my service in a timely manner. They didn’t have free donuts in the waiting room to my disappointmen More

by marymac31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 16, 2023 -

Springhill Toyota responded

Mary, we appreciate your feedback and are glad to know that our team at Springhill Toyota was able to accommodate your schedule. We apologize for any oversight in providing donuts and will look into improving the quality of our windshield wipers. Thanks for bringing these issues to our attention — if there's anything else we can do for you, please reach out. Thank you, Jeff Collins - Service Manager - 251-300-3729

October 09, 2023

Springhill Toyota services my car when needed. I am always pleased. Thanks again 😊 Springhill Toyota!!! More

by Kesharaymon88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Oct 09, 2023 -

Springhill Toyota responded

We're so glad to know you've had consistently positive experiences with our service team at Springhill Toyota. We appreciate your feedback and look forward to assisting you in the future!

October 03, 2023

Ed was very courteous and professional during my visit and made it very comfortable to be there More

by Sarge2059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Report | Print
Oct 03, 2023 -

Springhill Toyota responded

We are so happy to hear you had an excellent Springhill Toyota visit thanks to Ed, Sarge. Thanks for taking the time to share your feedback with us!

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