Springfield Mitsubishi

Beware:Service dept, break your car , & charge to fix it I had the worst experience with the Service department. Took the car for routine oil change & blue tooth issue. My vehicle was returned to me with bra I had the worst experience with the Service department. Took the car for routine oil change & blue tooth issue. My vehicle was returned to me with brakes going to the floor, and my camera was rewired without my permission and approval. (I just had an inspection, and there was nothing wrong with my vehicle. prior to bringing it in). I had to come back to the shop the same day because they were so busy doing other stuff to my car they didn't complete the blue tooth fix in the ninety minutes. It took 1-2 weeks to get a call back, response, and appointment and service from the Manager Joe. I had to call and make a report after the manager Joe came and picked up the vehicle (2 weeks later because the car was unsafe to drive without driving using the emergency brake), and drove the unsafe car to the worst Mitsubishi Service center. Not only did the manager do a no call no show the day before he picked the car up, he then had a customer rep named Matt call me to charge me to diagnose the vehicle that Joe picked up earlier that day. Why would you come pick up the vehicle if you were not going to diagnose and fix it. Joe said " I did a visual check". Joe picked up my car under false pretense, there is no way I would have said pick up the car to do a visual walk around, even if you put it on the lift. What good is that? Be honest, clear and upfront. Joe NEVER said. I'm going to take your truck look at it and than if there is a further diagnostic that needs to be done, or problem , I must charge you. Why would MITSUBISHI/JOE come pick the truck up if MITSUBISHI/YOU felt like they weren't responsible. I don't like mechanics that prey on women and customers to take advantage financially. I would not have allowed Mitsubishi to take the vehicle if Joe would've said "'I'm going to do a walk around/visual check to the car" Joe should've done that the same day to do a visual check. Nobody at Springfield Mitsubishi could answer why if I went for an oil change. Why would they mess with my brakes and why would they re-wire and unhook my camera in my Mitsubishi Out lander Sport. These people are unprofessional, than Joe told me he would not return the vehicle because Joe didn't want to touch it. I feel like Joe took my vehicle and it was supposed to be taken to the shop to diagnose, not a visual check. Joe didn't communicate that he was going to use his good eye to see physically. If Joe wasn't going to diagnose the problem there was no reason for Joe to remove the vehicle. I also called Joe, and the manager who would never get off on the phone. I never had this situation at the Baltimore Pike location, however, this place is more like a chop shop and nobody want's to be accountable for the damage that they've caused to my vehicle. In addition, I went to this rip off service center on industrial drive to file a police report, and upon being told to look for my vehicle and and noticed that my truck was scratched up on the front and my gas was far from full. I had Yeadon police document it as well, and the officers said "that this whole thing sounds fishy, oil change and than a brake issue". Springfield Mitsubishi refused to identify who worked on the vehicle, and the manager refused to call back, get on the phone and would not respond. In fact, when calling I was told later that I was transferred to car sales manager when this was clearly a service matter. IF YOU DON'T WANT PROBLEMS, DON'T GO THERE More

Great experience Went to Springfield Mitsubishi. The best decision I could’ve made. Big Serg(Sergio) was the greatest. He got me into the vehicle I wanted even with my Went to Springfield Mitsubishi. The best decision I could’ve made. Big Serg(Sergio) was the greatest. He got me into the vehicle I wanted even with my horrible credit at a payment that I could afford. A 2019 Outlander Sport. The entire staff was friendly and the customer service was exceptional. If you’re looking for exceptional service in your car buying experience go see Sergio he won’t let you down. More

Horrible customer service I hate their reps you buy a car , then you are on your own !!! They are complete liars about the referral fee . They lie and constantly lie . I WOULD I hate their reps you buy a car , then you are on your own !!! They are complete liars about the referral fee . They lie and constantly lie . I WOULD NEVER REFER again !! They promise you something and then act like you are annoying when time to follow up . More

They are good for sales not with fixing. Under Staff mechani They are good with sales. When if come to servicing the car they fall very short . I had to make an appointment for something that was not expected They are good with sales. When if come to servicing the car they fall very short . I had to make an appointment for something that was not expected. My car wouldn't go into drive so I drop it off at the dealer Saturday and it is Wednesday I have not heard from the service department. More

Best dealership i know everyone els turn me away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😂😂😂😂😂 ASK FOR JOHN GONNELLA SALES CONSULTANT #484.401.0208 TELL HIM TERREL GOLDSTEIN REFFERD YOU I GIVE THEM 👍👍👍👍👍👍 More

Great Experience! I have nothing but nice things to say about Springfield Mitsubishi. They made me feel at home and Patricia went out of her way to make sure I was to I have nothing but nice things to say about Springfield Mitsubishi. They made me feel at home and Patricia went out of her way to make sure I was totally satisfied before driving off the lot. More

nice people poor service Nice people but wasn't impressed with customer service. I set up an appt. to see a vehicle on Wed. for Sat. and received 6-8 calls to confirm right up Nice people but wasn't impressed with customer service. I set up an appt. to see a vehicle on Wed. for Sat. and received 6-8 calls to confirm right up to my arrival time. When I got there vehicle wasn't there it was at the off site storage after waiting an hour was told that vehicle was sold "yesterday" but here is a similar vehicle. Tried to show me bad math where my payments didn't include interest and I had a pre-approval stating interest was clearly included in monthly payment. Ended up sitting down with the owner who wouldn't budge on his sale price on the vehicle and acted like I was asking for the moon in my negotiation. Wasn't really impressed at all. Tried to make me feel at fault that we couldn't make a deal. I would not recommend friends to this dealership. More

Unethical with zero integrity It’s inexcusable how this dealership and owner conducts their business. They are unethical with zero integrity. I sat in the dealership with my fam It’s inexcusable how this dealership and owner conducts their business. They are unethical with zero integrity. I sat in the dealership with my family for hours attempting (Saturday) to work out a deal that I felt good about. When we couldn't come to a good place, I took my family and left. I loaded the family back into the car and as we were about to pull away they stopped us and asked me to come back in for a better deal. I proceed to return the dealership alone and the owner, yes the owner (Matt Law), offered a deal that I felt comfortable with. Not wanting to pull the hungry family back out of the car on this rainy evening (and with my wife not present, I could set this up as Christmas gift for her), Matt assured me this deal was good until the next business day (Monday) so I could clean out the vehicle we are trading while it wasn’t raining and would be without the family. We even discussed how he could store the car for me until Christmas. We shook hands and thanked him for honoring the deal until Monday. Well I go in on the next business day, and they informed me that this particular car was "sold" and they would not honor the deal on any vehicle of the same model. If you want to give them the benefit of the doubt that they did actually sell the vehicle, couldn’t they just sell me another vehicle, right? Well apparently this vehicle had a “special rebate” that gave them the ability to offer that particular deal and not just an attempt at a bait and switch. Or Matt could have chosen to honor the deal (not his sale associate, not his sales manager, but HIS DEAL) to demonstrate his integrity. NOPE! It was actually the reverse. His employees put the fault on me for not taking the deal when it was offered and gave me the advice that next time I should have either signed or gotten it in writing. The owner’s word and handshake isn’t good enough. I have taken my business elsewhere and I would recommend you do as well. More

I was told to go somewhere else Had a terrible experience with the sales manager. He wouldn't let me test drive the car until they ran a credit check on me and told me what the payme Had a terrible experience with the sales manager. He wouldn't let me test drive the car until they ran a credit check on me and told me what the payment was. Than he told me it would have a 6 in front of it before we even negotiated the price of the car or my trade in value. When I asked about negotiated the price of the car he told me there wasn't much room. I told him that Jeff Dambrosio had them listed cheaper, was than told to go there instead. I do not recommend this dealership at all! It was a terrible experience and I won't be returning. If the sales manager tells you to go to Jeff Dambrosio than I recommend you do the same. More

I went in to the dealers thinking that I would only hear about the dollar. But no they where friendly, made me feel comfortable and made my experience the BEST. I would and will tell all my friends to go about the dollar. But no they where friendly, made me feel comfortable and made my experience the BEST. I would and will tell all my friends to go to the springfeild Mitsubishi and get you a car. Great experience ???? More