I had a very disappointing experience with the service department at Mitsubishi in Yeadon, PA. I brought my vehicle in on Friday for a key replacement, rim repair, and an oil change. I understood that rim repair could take a few days, but once I was told the rim repair was denied, there was no reason for my vehicle to still be delayed for basic services like an oil change and key replacement. The biggest issue was being told that “cosmetic rim damage is not covered,” when my contract clearly includes Tire & Wheel coverage with cosmetic repair. I had to advocate for coverage that I already pay for, which should never be the customer’s responsibility. To make matters worse, I was told I requested a rim replacement—which I did not. I specifically requested a repair. This miscommunication led to further delays and frustration. My interaction with the Service Manager, Steve Cravotta, was also unprofessional. He did not properly identify himself when answering the phone and questioned me when I asked for compensation due to the inconvenience. At one point, I was even told I “did not have to leave my vehicle,” which was inaccurate given the services requested. Overall, this experience lacked clear communication, accountability, and professionalism. Due to this, I will not be returning to this service center. I hope this review helps others make an informed decision.

my third time here and each time has been comfortable friendly and satisfying I will be back when my 4th time come up. They didn't disappoint

I have never had a bad experience here. Joe and Kathy are Awesome always comfortable there

They provide excellent service and what a great team . Frank Barbra and mechanics are excellent.

Purchased a car 10/4/2025 not working to this day !! 11/11/2025 Don’t do it !!!

Wonder sales rep carter, he helped me with everything that I needed. Great service professional