Spitzer Toyota Monroeville

I recently had the pleasure of dealing with Kelly during the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and m the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and my overall satisfaction with my buying experience. She had a way about her that made me feel completely comfortable in buying from Spitzer Toyota. I will greatly look forward to dealing with Kelly in the future and would gladly tell friends and family of the buying experience I had. It is very refreshing to meet someone in the automobile industry that is genuine, honest, and caring. Thank you again for going over and above what I expected. It was a pleasure meeting and doing business with Kelly. More

Saw 2010 Toyota Venza online. Contacted dealership. Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the fir Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the first contacted. Two days passed and no call. Contacted dealership and car was sold. Was willing to drive two hours to make the purchase on Monday after weekend because of work. Dealership has lost a sale and future buying customer. More

The experience that my husband and I had at Spitzer Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortabl Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortable in the showroom as we waited to sign the paperwork(this process can take awhile). Chris was very upfront and honest with us the entire time. He did not pressure us into anything, but instead helped us to get the specific vehicle we wanted to take home today. There were several others interested in the same vehicle all day...it was such a great deal!!! Our finance manager, Kelly, was amazing. She helped put us in the vehicle that we so badly wanted to get today. She worked extremely hard to quickly get the financing done for our purchase and at a cost that was comfortable for us. She did not push any unnecessary products, but instead explained which options would be best for us and why. No SURPRISE costs! She explained everything, answered all questions, and gave great advice for future purchases. The sales manager ,Rob, took the time to introduce himself, speak with us and was extremely friendly. The entire atmosphere of this dealership is like none I have ever been to in the past. I would recommend this dealership and its employees to anyone who is looking for a relaxed, no pressure, honest, friendly and overall great experience when purchasing your next new or used vehicle. Thanks again Chris and Kelly!!! More

Our experience at Spitzer started off a little rocky with an unprofessional salesman. We were ready to walk away from the agreed upon deal but the new Sales Manager, Jim Christ, was very understanding of our an unprofessional salesman. We were ready to walk away from the agreed upon deal but the new Sales Manager, Jim Christ, was very understanding of our concerns and offered to make things right. Kristy saved the deal by finding us the desired car in a timely fashion. James Howard delivered the car to us and was very friendly and knowledgeable about our Highlander. I would gladly buy another car from James in the future. More

2008 Saturn Aura - Nice car at good price Was told via 2008 Saturn Aura - Nice car at good price Was told via e-mail and the day I test drove the car that I would get a 3 month - bumper to bumper warranty 2008 Saturn Aura - Nice car at good price Was told via e-mail and the day I test drove the car that I would get a 3 month - bumper to bumper warranty.While signing the paperwork I was told by the finance guy "We don't do 3 month warranties""no idea what your talking about".Then he brought the salesperson in to the office and had her lie to my face.At that point it was not enough to make me change my mind.During the test drive I noticed a cracked side mirror and was told they would replace it and they put it in writing.During the first 2 days of driving the car I noticed a knocking sound when turning left and right.I found out that it is a factory defect common on most Saturn Aura's.I e-mailed 3 weeks later and asked about my mirror and also if I could get the knocking sound fixed under the 30 day ($100.00 deductable warranty). I was told by the salesperson "I will get back to you in a couple hours" that was August 15 2011. It is now March 3 2012.I also sent a customer survey explaining my situation to the dealership.NO CALLBACK,NO RESPONSE,NOTHING All I want is what is owed to me ! Eric Painter More

Spitzer Toyota gave me the best deal out there and were very courteous and helpful.The whole experience was pleasant.I will definitely buy again.Following up with me and asking what it would take to make a very courteous and helpful.The whole experience was pleasant.I will definitely buy again.Following up with me and asking what it would take to make a deal made a big difference and brought me back to your dealership. More

To begin with Mr. Jamie Benson was very courteous even though there was no guarantee that I would buy a vechicle. We went on a trial drive and he explained to me many features of the vechile. He helped in though there was no guarantee that I would buy a vechicle. We went on a trial drive and he explained to me many features of the vechile. He helped in filling the paper work. It took the office staff several days to be ready to put the paperwork in mail. Mr. Jamie Benson helped to retrieve same and hand them over to me. He provided excellant customer service and I wish him the best in his career. More

We had an excellent experience at Spitzer Toyota. We worked with Victor and Anthony, and our experience was stellar. They took time to thoroughly answer a lot of our questions. At no point did we feel p worked with Victor and Anthony, and our experience was stellar. They took time to thoroughly answer a lot of our questions. At no point did we feel pressured to buy a car, or suspicious of the price we were quoted. Victor provided excellent customer service; we felt like we were talking to an expert about a big decision, appropriately, and never felt as though we were a hurried commission. Victor and Anthony were transparent regarding a quote on the vehicle we were interested in -- and earnest in working with us on it. For these reasons, our positive, fun, and open experience buying a car was wholly unlike other dealings we've encountered in this industry. We will surely recommend Spitzer and Victor and Anthony as often as we can. More